Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel

This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...

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Bibliographic Details
Main Author: Zainon, Alias
Format: Thesis
Language:eng
Published: 2012
Subjects:
Online Access:https://etd.uum.edu.my/3019/1/Zainon_Alias.pdf
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