Customer Satisfaction: A Comparative Study Between Government and Private Hospital

Customer Satisfaction: A Comparative Study Between Government and Private Hospital

This study was conducted to investigate the level satisfaction of the outpatients in two different types of hospitals. The level of satisfaction is measured by the gap between expectation and perception of outpatients towards service quality of health care service provider. This comparative study w...

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书目详细资料
主要作者:	Mohd Fahami, Abas
格式:	Thesis
语言:	eng eng
出版:	2011
主题:	HF5001-6182 Business RA410.55 Hospital Care.
在线阅读:	https://etd.uum.edu.my/3037/1/Mohd_Fahami_Abas.pdf https://etd.uum.edu.my/3037/2/1.Mohd_Fahami_Abas.pdf
标签:	添加标签 malaysian 1 theses 1

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