Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam

Work performance is widely been used as one of the variables to measure an individual's work performance in an organisation. However, work performance also has a relationship with the organisational environment. One of them is through the best practice management adopted by many organisations i...

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Main Author:	Mohd. Fazil, Mahmood
Format:	Thesis
Language:	eng eng
Published:	2001
Subjects:	JQ Political institutions and public administration (Asia)
Online Access:	https://etd.uum.edu.my/342/1/Mohd._Fazil_bin_Mahmood%2C_2001.pdf https://etd.uum.edu.my/342/2/1.Mohd._Fazil_bin_Mahmood%2C_2001.pdf
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id	my-uum-etd.342
record_format	uketd_dc
spelling	my-uum-etd.3422023-11-05T00:54:19Z Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam 2001 Mohd. Fazil, Mahmood Sekolah Siswazah Sekolah Siswazah JQ Political institutions and public administration (Asia) Work performance is widely been used as one of the variables to measure an individual's work performance in an organisation. However, work performance also has a relationship with the organisational environment. One of them is through the best practice management adopted by many organisations including the public organisation. There are seven dimensions of the best practise management; top management influence, development of human resource management, system and process management, quality supplier management, customer value management, benchmarking and quality training. This study attempts to distinguish the relationship of the best practise management and employee's work performance in the public organisation. Also this study identifies the significant dimension that highly correlates with the employee's work performance in the public organisation. The sample comprises of 152 respondents in the State Secretary Department, Kedah. From the correlation analysis, this study concludes that all dimensions have significantly related to the employee's work performance. Based on regression analysis, the coefficient of determination, R2, equals 0.620, signifying that 62.0% of variation in the work performance was statistically explained or accounted for by the seven's dimension of best practice management. Customer value management, system and process management and quality training seems to be the significant dimension to distinguish the relationship of the best practice management and employee's work performance in the public organisation. 2001 Thesis https://etd.uum.edu.my/342/ https://etd.uum.edu.my/342/1/Mohd._Fazil_bin_Mahmood%2C_2001.pdf text eng public https://etd.uum.edu.my/342/2/1.Mohd._Fazil_bin_Mahmood%2C_2001.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	JQ Political institutions and public administration (Asia)
spellingShingle	JQ Political institutions and public administration (Asia) Mohd. Fazil, Mahmood Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
description	Work performance is widely been used as one of the variables to measure an individual's work performance in an organisation. However, work performance also has a relationship with the organisational environment. One of them is through the best practice management adopted by many organisations including the public organisation. There are seven dimensions of the best practise management; top management influence, development of human resource management, system and process management, quality supplier management, customer value management, benchmarking and quality training. This study attempts to distinguish the relationship of the best practise management and employee's work performance in the public organisation. Also this study identifies the significant dimension that highly correlates with the employee's work performance in the public organisation. The sample comprises of 152 respondents in the State Secretary Department, Kedah. From the correlation analysis, this study concludes that all dimensions have significantly related to the employee's work performance. Based on regression analysis, the coefficient of determination, R2, equals 0.620, signifying that 62.0% of variation in the work performance was statistically explained or accounted for by the seven's dimension of best practice management. Customer value management, system and process management and quality training seems to be the significant dimension to distinguish the relationship of the best practice management and employee's work performance in the public organisation.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Mohd. Fazil, Mahmood
author_facet	Mohd. Fazil, Mahmood
author_sort	Mohd. Fazil, Mahmood
title	Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
title_short	Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
title_full	Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
title_fullStr	Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
title_full_unstemmed	Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam
title_sort	hubungan amalan pengurusan kualiti terlazim dengan prestasi kerja di sektor awam
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2001
url	https://etd.uum.edu.my/342/1/Mohd._Fazil_bin_Mahmood%2C_2001.pdf https://etd.uum.edu.my/342/2/1.Mohd._Fazil_bin_Mahmood%2C_2001.pdf
_version_	1783729368358453248

Hubungan Amalan Pengurusan Kualiti Terlazim Dengan Prestasi Kerja Di Sektor Awam

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