The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia

The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia

This study proposed a mediated-moderation model to examine the relationship between leadership and organizational citizenship behavior (OCB) because the mechanism of how leadership influence employee OCB is not sufficiently clear. Besides examining the direct relationship between leadership and OCB...

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Main Author: Soo, Hooi Sin
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/3448/1/s92078.pdf
https://etd.uum.edu.my/3448/2/s92078_abstract.pdf
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id my-uum-etd.3448
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ali, Hassan
Mohd Shamsudin, Faridahwati
Hamed, Abu Bakar
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Soo, Hooi Sin
The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
description This study proposed a mediated-moderation model to examine the relationship between leadership and organizational citizenship behavior (OCB) because the mechanism of how leadership influence employee OCB is not sufficiently clear. Besides examining the direct relationship between leadership and OCB among 474 bank employees from a total of 60 bank branches in Penang, the study also investigated the indirect relationship with the inclusion of stress as a mediator and social support as a moderator in the relationship between leadership and OCB. Finally the examination of the mediated-moderation effects of leadership, stress and social support and its influence on OCB was also undertaken. A survey was conducted using a questionnaire through self-administered approach and the data were obtained from employee’s self-ratings. Multiple regression analysis and hierarchical multiple regression analysis were used to analyze the data. The results indicated that stress mediates the relationship between leadership and OCB, and that social support moderates the relationship between leadership and stress. Finally, an ANOVA was undertaken to examine the mediated-moderation effect and the results indicated that employees with higher social support have lower stress experience from the leader and this leads to higher OCB. The findings of this study suggest that different types of leader behaviors can influence different symptoms of stress among employees. However this effect can be mitigated by adequate social support. The implication of this research is that managers need to be aware that their leadership style should not unduly induce stress among their employees as this can have a deleterious effect on OCB. Further management must develop a supportive social environment through social network as this has been shown to buffer stress among employees.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Soo, Hooi Sin
author_facet Soo, Hooi Sin
author_sort Soo, Hooi Sin
title The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
title_short The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
title_full The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
title_fullStr The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
title_full_unstemmed The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
title_sort mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: a study among bank employees in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3448/1/s92078.pdf
https://etd.uum.edu.my/3448/2/s92078_abstract.pdf
_version_ 1747827574352904192
spelling my-uum-etd.34482016-04-24T02:20:51Z The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia 2012-07 Soo, Hooi Sin Ali, Hassan Mohd Shamsudin, Faridahwati Hamed, Abu Bakar Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. This study proposed a mediated-moderation model to examine the relationship between leadership and organizational citizenship behavior (OCB) because the mechanism of how leadership influence employee OCB is not sufficiently clear. Besides examining the direct relationship between leadership and OCB among 474 bank employees from a total of 60 bank branches in Penang, the study also investigated the indirect relationship with the inclusion of stress as a mediator and social support as a moderator in the relationship between leadership and OCB. Finally the examination of the mediated-moderation effects of leadership, stress and social support and its influence on OCB was also undertaken. A survey was conducted using a questionnaire through self-administered approach and the data were obtained from employee’s self-ratings. Multiple regression analysis and hierarchical multiple regression analysis were used to analyze the data. The results indicated that stress mediates the relationship between leadership and OCB, and that social support moderates the relationship between leadership and stress. Finally, an ANOVA was undertaken to examine the mediated-moderation effect and the results indicated that employees with higher social support have lower stress experience from the leader and this leads to higher OCB. The findings of this study suggest that different types of leader behaviors can influence different symptoms of stress among employees. However this effect can be mitigated by adequate social support. The implication of this research is that managers need to be aware that their leadership style should not unduly induce stress among their employees as this can have a deleterious effect on OCB. Further management must develop a supportive social environment through social network as this has been shown to buffer stress among employees. 2012-07 Thesis https://etd.uum.edu.my/3448/ https://etd.uum.edu.my/3448/1/s92078.pdf text eng validuser https://etd.uum.edu.my/3448/2/s92078_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Aalto-Setala, T., Marttunen, M., Tuulio-Henriksson, A., Poikolainen, K., & Lonnqvist, J. (2002). Depressive symptoms in adolescence as predictors of early adulthood depressive disorders and maladjustment. The American Journal of Psychiatry, 159(7), 1235-1237. Abbey, D.E., & Esposito, J.P. (2001). Social support and principal leadership style: A means to reduce teacher stress. Education, 105(3), 327-332. Abdel-Halim, A.A. (1982). 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