Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System

Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System

Online advisory services have become ubiquitous and are of the essence of life in today’s living. Many government agencies these days are offering such services as a means to provide a hassle free assistance to the public in fulfilling their information and service needs. This project assesses the i...

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Main Author: Asiah, Asmuni
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
JF Political institutions (General)
Online Access:https://etd.uum.edu.my/3459/1/s808941.pdf
https://etd.uum.edu.my/3459/8/s808941.pdf
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id my-uum-etd.3459
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Abu Bakar, NurAzzah
Siraj, Fadzilah
topic JF Political institutions (General)
spellingShingle JF Political institutions (General)
Asiah, Asmuni
Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
description Online advisory services have become ubiquitous and are of the essence of life in today’s living. Many government agencies these days are offering such services as a means to provide a hassle free assistance to the public in fulfilling their information and service needs. This project assesses the impact of providing online advisory services, in particular those with explanation feature, to the public. Building on insights from practice and literature, the project utilizes a survey to empirically examine the key role of explanation feature provided in online advisory tools. Three online advisory tools being examined are the e-Filing, e-Quit Rent and e-Assessment; all provide services related to tax assessment. 100 respondents involved in this small scale project; their opinions are gathered by means of questionnaire which is developed from four major constructs namely information process satisfaction, information process transparency, sense of control and perceived power relationship. The analysis phase involved the use of SPSS version 19.0 that supports various data analysis techniques including descriptive statistics, cross tabulation and correlation. The findings reveal fore-Filing shows sense of control lead to greater satisfaction among public. Whilee-Quit Rentande-Assessment is the perceived power relationship is better for the satisfaction of information. For transparency in the process of e-filing information ande-Quit Rent, a sense of control is better than the perceived power relationship in steadofe-Assessment. It can be concluded from this project that the explanation in online advisory tools gives the public a better sense of control over their assessment outcome. It also gives the public a better perceived power relationship with the government agency to which they are beholden.
format Thesis
qualification_name masters
qualification_level Master's degree
author Asiah, Asmuni
author_facet Asiah, Asmuni
author_sort Asiah, Asmuni
title Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
title_short Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
title_full Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
title_fullStr Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
title_full_unstemmed Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System
title_sort impact of explanation on sense of control and perceived power relationship towards online advisory system
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2012
url https://etd.uum.edu.my/3459/1/s808941.pdf
https://etd.uum.edu.my/3459/8/s808941.pdf
_version_ 1747827577005801472
spelling my-uum-etd.34592022-04-10T06:30:47Z Impact of Explanation on Sense of Control and Perceived Power Relationship Towards Online Advisory System 2012 Asiah, Asmuni Abu Bakar, NurAzzah Siraj, Fadzilah Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences JF Political institutions (General) Online advisory services have become ubiquitous and are of the essence of life in today’s living. Many government agencies these days are offering such services as a means to provide a hassle free assistance to the public in fulfilling their information and service needs. This project assesses the impact of providing online advisory services, in particular those with explanation feature, to the public. Building on insights from practice and literature, the project utilizes a survey to empirically examine the key role of explanation feature provided in online advisory tools. Three online advisory tools being examined are the e-Filing, e-Quit Rent and e-Assessment; all provide services related to tax assessment. 100 respondents involved in this small scale project; their opinions are gathered by means of questionnaire which is developed from four major constructs namely information process satisfaction, information process transparency, sense of control and perceived power relationship. The analysis phase involved the use of SPSS version 19.0 that supports various data analysis techniques including descriptive statistics, cross tabulation and correlation. The findings reveal fore-Filing shows sense of control lead to greater satisfaction among public. Whilee-Quit Rentande-Assessment is the perceived power relationship is better for the satisfaction of information. For transparency in the process of e-filing information ande-Quit Rent, a sense of control is better than the perceived power relationship in steadofe-Assessment. It can be concluded from this project that the explanation in online advisory tools gives the public a better sense of control over their assessment outcome. It also gives the public a better perceived power relationship with the government agency to which they are beholden. 2012 Thesis https://etd.uum.edu.my/3459/ https://etd.uum.edu.my/3459/1/s808941.pdf text eng public https://etd.uum.edu.my/3459/8/s808941.pdf text eng public http://sierra.uum.edu.my/record=b1241330~S1 masters masters Universiti Utara Malaysia Alias, E.S., Idris, S.H.M., Ashaari, N.S., & Kasimin, H. (2011). Evaluating e-Government Services in Malaysia Using the EGOVSAT Model. Proceedings of The International Conference on Electrical Engineering and Informatics (ICEEI), Bandung, pp.1-5. Azizan, H.M. & Fazli, A.H. (2010). E-government and Malaysia: a theoretical consideration. SOSIOHUMANIKA, vol 3(2), pp.305-324. Baharati, P. & Chaudhury, A. (2004). 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