The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq

The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq

The purpose of this study was to investigate the relationship between Total Quality Management (TQM); Knowledge Management (KM) and Organizational Performance (OP) in Iraqi higher-education institutions (HEIs). TQM core elements included leadership commitment, strategic planning, continuous improvem...

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Main Author: Zwain, Ammar Abdulameer Ali
Format: Thesis
Language:eng
eng
Published: 2012
Subjects:
LG Individual institutions (Asia
Africa)
TS 156.6 Quality Control
Online Access:https://etd.uum.edu.my/3474/1/s91854.pdf
https://etd.uum.edu.my/3474/8/s91854%281%29.pdf
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id my-uum-etd.3474
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Lim, Khong Chiu
Othman, Siti Norezam
topic LG Individual institutions (Asia
Africa)
TS 156.6 Quality Control
spellingShingle LG Individual institutions (Asia
Africa)
TS 156.6 Quality Control
Zwain, Ammar Abdulameer Ali
The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
description The purpose of this study was to investigate the relationship between Total Quality Management (TQM); Knowledge Management (KM) and Organizational Performance (OP) in Iraqi higher-education institutions (HEIs). TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. KM processes included knowledge identification, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application. Meanwhile, measures of organizational performance included students related academic achievement and non-students related academic achievement. Based on the theoretical framework, four main hypotheses were developed, and statistically tested. The study used cross-sectional survey methodology. The samples were drawn from Iraqi HEIs (public universities) using a stratified random sampling procedure based on the directory provided by the Ministry of Higher Education and Scientific Research in Iraq (MHESR-I). The final number of respondents, involved in this study, was 174 colleges (faculties) within 24 public universities. The hypotheses of the study were tested by applying multivariate statistical data analyses. This study reported a significant relationship between TQM core elements and KM processes, between TQM core elements and OP measures, and between KM processes and OP measures. In brief, the results supported all the four main hypotheses, and provided evidence that both TQM core elements and KM processes should be implemented holistically, rather than piecemeal. In addition, the study found that the KM fully mediates the relationship between TQM and OP. The current study provided insight regarding the relationship between TQM, KM and OP. Hence, this study was able to expand the boundary of existing literature. Finally, the findings from this study provided empirical evidence that TQM has a significant and positive impact on KM, which in turn, significantly affect organizational performance.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Zwain, Ammar Abdulameer Ali
author_facet Zwain, Ammar Abdulameer Ali
author_sort Zwain, Ammar Abdulameer Ali
title The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
title_short The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
title_full The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
title_fullStr The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
title_full_unstemmed The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq
title_sort impact of total quality management of knowledge management and organizational performance in higher education institutions in iraq
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3474/1/s91854.pdf
https://etd.uum.edu.my/3474/8/s91854%281%29.pdf
_version_ 1794023725242253312
spelling my-uum-etd.34742023-11-27T09:04:54Z The Impact of Total Quality Management of Knowledge Management and Organizational Performance in Higher Education Institutions in Iraq 2012-08 Zwain, Ammar Abdulameer Ali Lim, Khong Chiu Othman, Siti Norezam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business LG Individual institutions (Asia. Africa) TS 156.6 Quality Control The purpose of this study was to investigate the relationship between Total Quality Management (TQM); Knowledge Management (KM) and Organizational Performance (OP) in Iraqi higher-education institutions (HEIs). TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. KM processes included knowledge identification, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application. Meanwhile, measures of organizational performance included students related academic achievement and non-students related academic achievement. Based on the theoretical framework, four main hypotheses were developed, and statistically tested. The study used cross-sectional survey methodology. The samples were drawn from Iraqi HEIs (public universities) using a stratified random sampling procedure based on the directory provided by the Ministry of Higher Education and Scientific Research in Iraq (MHESR-I). The final number of respondents, involved in this study, was 174 colleges (faculties) within 24 public universities. The hypotheses of the study were tested by applying multivariate statistical data analyses. This study reported a significant relationship between TQM core elements and KM processes, between TQM core elements and OP measures, and between KM processes and OP measures. In brief, the results supported all the four main hypotheses, and provided evidence that both TQM core elements and KM processes should be implemented holistically, rather than piecemeal. In addition, the study found that the KM fully mediates the relationship between TQM and OP. The current study provided insight regarding the relationship between TQM, KM and OP. Hence, this study was able to expand the boundary of existing literature. Finally, the findings from this study provided empirical evidence that TQM has a significant and positive impact on KM, which in turn, significantly affect organizational performance. 2012-08 Thesis https://etd.uum.edu.my/3474/ https://etd.uum.edu.my/3474/1/s91854.pdf text eng public https://etd.uum.edu.my/3474/8/s91854%281%29.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia AACSB. (2012). Eligibility procedures and accreditation standards for business accreditation. Association to Advance Collegiate Schools of Business (AACSB). 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