Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector

Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector

In today's Mobile Telecommunications Sector (MTS), Knowledge Management (KM) has become a lifeline. Even as the complexity of KM has increased due to a deficient comprehension of core requirements for successful implementation, a great need has developed for a better understanding of KM's...

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Main Author: Al-hakim, Laith Ali Yousif
Format: Thesis
Language:eng
Published: 2012
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/3492/1/s91869.pdf
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id my-uum-etd.3492
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Hassan, Shahizan
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Al-hakim, Laith Ali Yousif
Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
description In today's Mobile Telecommunications Sector (MTS), Knowledge Management (KM) has become a lifeline. Even as the complexity of KM has increased due to a deficient comprehension of core requirements for successful implementation, a great need has developed for a better understanding of KM's role in affecting innovation and Organizational Performance (OP) in the MTS context. This need is particularly acute in developing countries such as Iraq. To address these requisites, an integrative theoretical framework was developed based on the perspectives of the Resource-Based View and Knowledge-Based View theories. The framework describes the relationships among core requirements of KM implementation (critical successes factors, strategies, and processes) and OP through the mediating role of innovation. To test this framework, a quantitative approach using the survey method was employed. Based on proportionate stratified random sampling, 300 questionnaires were distributed to mid-level managers in Iraqi MTS between March and June, 2011. Of these, 220 questionnaires were usable, resulting in a response rate of about 73.3%. The data were analysed using the structural equation model. The findings indicated that overall core requirements of KM implementation had a statistically significant and direct, positive effect on innovation. Both critical success factors and strategies of KM had a statistically significant, direct positive effect on OP. The direct relationship of KM processes with OP was positive, although not statistically significantly. Innovation had a positive, statistically significant effect on OP. More importantly, the findings indicated that overall core requirements of KM implementation had a positive, statistically significant effect on OP, through the partial mediating effect of innovation. These results offer theoretical, methodological, and practical contributions and will help academics and practitioners in KM field. Nonetheless, further studies are necessary both to confirm the findings and to incorporate additional variables that may influence results.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Al-hakim, Laith Ali Yousif
author_facet Al-hakim, Laith Ali Yousif
author_sort Al-hakim, Laith Ali Yousif
title Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
title_short Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
title_full Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
title_fullStr Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
title_full_unstemmed Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector
title_sort knowledge management implementation, innovation, and organisational performance: an empirical study in the iraqi mobile telecommunications sector
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2012
url https://etd.uum.edu.my/3492/1/s91869.pdf
_version_ 1747827585541210112
spelling my-uum-etd.34922022-04-10T06:10:08Z Knowledge Management Implementation, Innovation, and Organisational Performance: An Empirical Study in the Iraqi Mobile Telecommunications Sector 2012 Al-hakim, Laith Ali Yousif Hassan, Shahizan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management In today's Mobile Telecommunications Sector (MTS), Knowledge Management (KM) has become a lifeline. Even as the complexity of KM has increased due to a deficient comprehension of core requirements for successful implementation, a great need has developed for a better understanding of KM's role in affecting innovation and Organizational Performance (OP) in the MTS context. This need is particularly acute in developing countries such as Iraq. To address these requisites, an integrative theoretical framework was developed based on the perspectives of the Resource-Based View and Knowledge-Based View theories. The framework describes the relationships among core requirements of KM implementation (critical successes factors, strategies, and processes) and OP through the mediating role of innovation. To test this framework, a quantitative approach using the survey method was employed. Based on proportionate stratified random sampling, 300 questionnaires were distributed to mid-level managers in Iraqi MTS between March and June, 2011. Of these, 220 questionnaires were usable, resulting in a response rate of about 73.3%. The data were analysed using the structural equation model. The findings indicated that overall core requirements of KM implementation had a statistically significant and direct, positive effect on innovation. Both critical success factors and strategies of KM had a statistically significant, direct positive effect on OP. The direct relationship of KM processes with OP was positive, although not statistically significantly. Innovation had a positive, statistically significant effect on OP. More importantly, the findings indicated that overall core requirements of KM implementation had a positive, statistically significant effect on OP, through the partial mediating effect of innovation. These results offer theoretical, methodological, and practical contributions and will help academics and practitioners in KM field. Nonetheless, further studies are necessary both to confirm the findings and to incorporate additional variables that may influence results. 2012 Thesis https://etd.uum.edu.my/3492/ https://etd.uum.edu.my/3492/1/s91869.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdullah. Date, H., & Sinha, R. R. (2009). Knowledge management and intellectual capital emerging perspectives (Ed.), Critical, factors, for KM implementation: An L&T. E&C division case study (pp. 53-71). In Institute of Management Technology, Ghaziabad. Ahmad, N.H. (2007). 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