Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)

One of the functions of the public sector is organizing the public service which is a general form of government task for welfare the society. Public service is a main milestone for government. Hence, government provides the guidelines by using key performance indicators to improve quality of care....

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Main Author:	Qadarsih,
Format:	Thesis
Language:	eng eng
Published:	2012
Subjects:	HD28-70 Management Industrial Management JS Local government Municipal government
Online Access:	https://etd.uum.edu.my/3518/1/s809259.pdf https://etd.uum.edu.my/3518/7/s809259.pdf
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id	my-uum-etd.3518
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abdul Kadir, Kadzrina
topic	HD28-70 Management Industrial Management JS Local government Municipal government
spellingShingle	HD28-70 Management Industrial Management JS Local government Municipal government Qadarsih, , Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
description	One of the functions of the public sector is organizing the public service which is a general form of government task for welfare the society. Public service is a main milestone for government. Hence, government provides the guidelines by using key performance indicators to improve quality of care. Thus, this research has been done to understand the role of KPIs implementation to measure performance in a public sector organization. This research was done in the Assessment Department in MBAS. This research was a qualitative descriptive which used interviews as a method to get the data. The informant in this study was the staff member of the Assessment Department in MBAS to understand the role of KPIs implementation and the factors hinder in the implementation of KPIs. The result of this study shows that team work and work environment are the dominant factors that hamper to implement the KPIs. In this research, some suggestions were given that related to the role of KPIs implementation to improve the quality of performance both staff and organization.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Qadarsih, ,
author_facet	Qadarsih, ,
author_sort	Qadarsih, ,
title	Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
title_short	Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
title_full	Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
title_fullStr	Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
title_full_unstemmed	Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)
title_sort	peranan pelaksanaan "key performance indicators" (kpi) dalam penilaian prestasi di organisasi sektor awam: kajian kes di bahagian penilaian majlis bandaraya alor setar (mbas)
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2012
url	https://etd.uum.edu.my/3518/1/s809259.pdf https://etd.uum.edu.my/3518/7/s809259.pdf
_version_	1776103619300425728
spelling	my-uum-etd.35182023-01-15T02:11:33Z Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS) 2012 Qadarsih, , Abdul Kadir, Kadzrina Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management JS Local government Municipal government One of the functions of the public sector is organizing the public service which is a general form of government task for welfare the society. Public service is a main milestone for government. Hence, government provides the guidelines by using key performance indicators to improve quality of care. Thus, this research has been done to understand the role of KPIs implementation to measure performance in a public sector organization. This research was done in the Assessment Department in MBAS. This research was a qualitative descriptive which used interviews as a method to get the data. The informant in this study was the staff member of the Assessment Department in MBAS to understand the role of KPIs implementation and the factors hinder in the implementation of KPIs. The result of this study shows that team work and work environment are the dominant factors that hamper to implement the KPIs. In this research, some suggestions were given that related to the role of KPIs implementation to improve the quality of performance both staff and organization. 2012 Thesis https://etd.uum.edu.my/3518/ https://etd.uum.edu.my/3518/1/s809259.pdf text eng public https://etd.uum.edu.my/3518/7/s809259.pdf text eng public masters masters Universiti Utara Malaysia Anorogo, Panji & Ninik Widiyanti. (1993). Psikologi Dalam Perusahaan. Jakarta: PT. Rineka Cipta. Arikunto, Suharsimi. (2006). Prosedur Penelitian Suatu pendekatan Praktek. Edisi Revisi V, Jakarta: PT. Rineka Cipta. Atkinson, P. (1999).’Without leadership there is no change’. Management services, Vol.43 (8), 1-12. Boselie, Paul., Paauwe, Jaap., & Richardson, Ray. (2003). ‘Human resource management, Institutionalization and Organizational Performance: a comparison of hospitals, hotel and local government’. International Journal of Human Resources Management, 14 (8), 1407-1429. Bourne, M & Bourne, P. (2002). Balance scorecard in a week. London: Holder & Stoughton. Boyne, George & Gould–Williams, Julians. (2003). ‘Planning and performance in public organizations: an empirical analysis’. Public Management, Review. 5(1), 115-132. Chatman, J. A., & Jehn, K. A. (1994). ‘Assessing the relationship between industry characteristics and organizational culture: How different can you be?’. Academy of Management Journal, 37, 522-533. Eaton, Dorman. B. (1880). Civil service reform in Great Britain: a history of abuses an reforms and their bearing upon American politics. Henry, Nicholas. (2004). Public Administration and Public Affairs (9th ed.). new Jersey: Pearson Education, Inc., Upper Saddle River. Hope, Kempe Ronald Sr. (1999). ‘Human resource management in Bostwana: approaches to enhancing productivity in the public sector’. The International Journal of Human Resource Management, 10(1), 108-121. Irianto, Jusuf. (2009). Manajemen SDM sebagai titik tumpu perubahan birokrasi. Pidato pengukuhan Jabatan Guru Besar dalam bidang Ilmu Manajemen SDM. Surabaya. FISIP. Universitas Airlangga. Ivancevich, John M., Donnely, James H. Jr., & Gibson, James, L. (2004). Management: Principles and Functions. (4th ed.). New Delhi: Richard D.Irwin, Inc. Jones, J. E Woodcock. (1985). Manual of management development strategy, design and instrument of programme improvement. Hants’ Gower. Retrived from www.docstoc.com/docs/21051095/Research-Proposal Mangkunegara, Anwar Prabu. (2000). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya. Marzuki. (1983). Metodelogi Riset. Yogyakarta. BPFE-UII. Mohammad, S., & Arif, H. (2000). ‘Organisational culture and work outcomes: Evidence from some Malaysian organizations’. Malaysian Management Review, 35(2), 54-59. Mohd Nasir Mohd Ashraf. (2000). ‘Pemantapan profesionalisme anggota perkhidmatan awam: Satu tinjauan aspek semangat kerja dan komitmen’. Buletin P&Q INTAN, Jilid 6, Bil. 1, 2000, 3-6. Moleong, J Lexy. (2006). Metodelogi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya. Nasution. (2007). Metode Research (Penelitian Ilmiah). Jakarta: Bumi Aksara. Nawawi, Hadari. (2007). Metode Penelitian Bidang Sosial. Yogyakarta: Gajah Mada Press. Neely, A. (1999). ‘The performance measurement revolution: why now and why next?’. International Journal of Operations & Production Management, Vol. 19 (2), 205-280. Pekeliling Kemajuan Pentadbiran Awam Bilangan 2 (2005). Garis panduan bagi mewujudkan petunjuk-petunjuk prestasi utama atau KPI dan melaksanakan pengukuran prestasi di agensi Kerajaan. Jabatan Perdana Menteri:Jabatan Percetakan Negara. Peraturan Menteri Negara Pendayagunaan Aparatur Negara Nomor 09 (2007). Pedoman Umum Penetapan Petunjuk Prestasi Utama atau KPI dilingkungan instansi Pemerintahan. Pynes, Joan E. (2004). Human Resources Management for Public and Nonprofit Organizations, (2nd ed.). San Fransisco, CA,: Jossey-Bass. Sugiyono. (2005). Memahami Penelitian Kualitatif. Bandung: CV. ALFABETA. Stroh, Linda K., & Caliuguri, Paula M. (1998). ‘Strategic human resources: a new source for competitive advantage in the global arena’. The International Journal of Human Resources Management. 9 (1), 1-17. http://asian.or.id/wp-content/uploads/2011/07/MSDM-jusuf.pdf http://moebarak.files.wordpress.com/2011/06/sistem-penilaian-kinerja-danpengembangan-pegawai.pdf http://www.scribd.com/doc/97048295/Pengukuran-Kinerja-Sektor -Publik http://sumsel.kemenag.go.id/file/dokumen/sdmefektif.pdf

Peranan Pelaksanaan "Key Performance Indicators" (KPI) Dalam Penilaian Prestasi di Organisasi Sektor Awam: Kajian Kes di Bahagian Penilaian Majlis Bandaraya Alor Setar (MBAS)

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