Customers Adoption of Electronic Banking an Algerian Perspective

Banking has always been a highly information intensive activity particularly over the last few decades that information technology (IT) has affected the banking industry heavily. The appearance of electronic banking services has changed the nature of financial services delivery costumers. One of the...

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Main Author:	Khendek, Mohamed
Format:	Thesis
Language:	eng
Published:	2009
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/3632/1/s800115.pdf
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id	my-uum-etd.3632
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng
advisor	Abdullah, Shahmir Sivaraj
topic	HG Finance
spellingShingle	HG Finance Khendek, Mohamed Customers Adoption of Electronic Banking an Algerian Perspective
description	Banking has always been a highly information intensive activity particularly over the last few decades that information technology (IT) has affected the banking industry heavily. The appearance of electronic banking services has changed the nature of financial services delivery costumers. One of the most growing phenomenons in financial services is internet banking. The purpose of this study is explorer the adoption of internet banking among Algerian customers, an emerging African economy in the area. The present study modifies the technology acceptance model and applies it to bank customers in Algeria. By providing electronic banking services, banks can get notable cost saving, reduce their branch networks, and improve efficiency. But since customers do not adopt and use these service, banks cannot profit from them. A numbers of Algerian banks recently have started to offer internet banking services to their customers, but the fact it didn’t get a respectable reaction from people’ point of view. A model of TAM with factors from perceived innovation attributes and the personal characteristics of adopters have been developed to identify the most factors that influence internet banking adoption among Algerian customers. The result of this study were contribute were positively related to internet banking adoption as hypothesized. The positive association between combination among all independent variables (ease of use, usefulness, credibility, compatibility and observability) was supported.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Khendek, Mohamed
author_facet	Khendek, Mohamed
author_sort	Khendek, Mohamed
title	Customers Adoption of Electronic Banking an Algerian Perspective
title_short	Customers Adoption of Electronic Banking an Algerian Perspective
title_full	Customers Adoption of Electronic Banking an Algerian Perspective
title_fullStr	Customers Adoption of Electronic Banking an Algerian Perspective
title_full_unstemmed	Customers Adoption of Electronic Banking an Algerian Perspective
title_sort	customers adoption of electronic banking an algerian perspective
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2009
url	https://etd.uum.edu.my/3632/1/s800115.pdf
_version_	1747827615731810304
spelling	my-uum-etd.36322013-11-11T00:50:09Z Customers Adoption of Electronic Banking an Algerian Perspective 2009 Khendek, Mohamed Abdullah, Shahmir Sivaraj College of Business (COB) College of Business HG Finance Banking has always been a highly information intensive activity particularly over the last few decades that information technology (IT) has affected the banking industry heavily. The appearance of electronic banking services has changed the nature of financial services delivery costumers. One of the most growing phenomenons in financial services is internet banking. The purpose of this study is explorer the adoption of internet banking among Algerian customers, an emerging African economy in the area. The present study modifies the technology acceptance model and applies it to bank customers in Algeria. By providing electronic banking services, banks can get notable cost saving, reduce their branch networks, and improve efficiency. But since customers do not adopt and use these service, banks cannot profit from them. A numbers of Algerian banks recently have started to offer internet banking services to their customers, but the fact it didn’t get a respectable reaction from people’ point of view. A model of TAM with factors from perceived innovation attributes and the personal characteristics of adopters have been developed to identify the most factors that influence internet banking adoption among Algerian customers. The result of this study were contribute were positively related to internet banking adoption as hypothesized. The positive association between combination among all independent variables (ease of use, usefulness, credibility, compatibility and observability) was supported. 2009 Thesis https://etd.uum.edu.my/3632/ https://etd.uum.edu.my/3632/1/s800115.pdf text eng validuser http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000337130 masters masters Universiti Utara Malaysia Agarwal, R. and Prasad, J. (1998), ‘‘The antecedents and consequents of user perceptions in information technology adoptions’’, Decisions Support System, Vol. 22, pp. 15-29. Ajzen, I., & Fishbein, M. (1980). “Understanding attitudes and predicting social behavior”, Englewood Cliffs, NJ: Prentice-Hall. Ajzen, I. (1991), “The Theory of Planned Behavior”, Organizational Behavior and Human Decision Processes, Vol. 50, Iss. 2. Ajzen, I. 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Customers Adoption of Electronic Banking an Algerian Perspective

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