Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina

Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina

This study presents an attempt to examine the services offered by Lembaga Urusan Tabung Haji (LUTH) to Malaysian Hajj pilgrims. There are five types of services offered by LUTH which are lodging, health, food, transport and general services. A study was conducted in Makkah during 2008 Hajj pilgrims....

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Main Author: Wawaeni, Khalid
Format: Thesis
Language:eng
Published: 2009
Subjects:
HF5001-6182 Business
Online Access:https://etd.uum.edu.my/3663/1/s89406.pdf
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id my-uum-etd.3663
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
advisor Zakaria, Mustafa
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Wawaeni, Khalid
Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
description This study presents an attempt to examine the services offered by Lembaga Urusan Tabung Haji (LUTH) to Malaysian Hajj pilgrims. There are five types of services offered by LUTH which are lodging, health, food, transport and general services. A study was conducted in Makkah during 2008 Hajj pilgrims. The survey was conducted after the pilgrims completed their activity in Mina before completing their Hajj. From a total of 500 pilgrims 113 pilgrims responded which represent a response rate of 22.6 percent. A total of 500 questionnaires were distributed to Malaysian Hajj pilgrims at three hotels in Makkah. Descriptive analysis, mean and standard deviation were carried out on the data collected. The findings of this study suggest that the pilgrims are satisfied by the services provided by LUTH. However there are areas of services that can still be improved.
format Thesis
qualification_name masters
qualification_level Master's degree
author Wawaeni, Khalid
author_facet Wawaeni, Khalid
author_sort Wawaeni, Khalid
title Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
title_short Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
title_full Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
title_fullStr Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
title_full_unstemmed Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
title_sort customer satisfaction : a study on the services offered by lembaga urusan tabung haji (luth) in makkah, madinah and mina
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2009
url https://etd.uum.edu.my/3663/1/s89406.pdf
_version_ 1747827621271437312
spelling my-uum-etd.36632013-12-08T09:49:15Z Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina 2009 Wawaeni, Khalid Zakaria, Mustafa College of Business (COB) College of Business HF5001-6182 Business This study presents an attempt to examine the services offered by Lembaga Urusan Tabung Haji (LUTH) to Malaysian Hajj pilgrims. There are five types of services offered by LUTH which are lodging, health, food, transport and general services. A study was conducted in Makkah during 2008 Hajj pilgrims. The survey was conducted after the pilgrims completed their activity in Mina before completing their Hajj. From a total of 500 pilgrims 113 pilgrims responded which represent a response rate of 22.6 percent. A total of 500 questionnaires were distributed to Malaysian Hajj pilgrims at three hotels in Makkah. Descriptive analysis, mean and standard deviation were carried out on the data collected. 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