Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah

Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah

Islamic hire purchase (IHP) facility is widely used by Islamic banks for car financing in Malaysia. Thus, this research was carried out to determine the factors that influence the customers’ decision to choose Islamic hire purchase facility in Kedah. A total of 105 customers on Islamic hire purchase...

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Main Author: Muhammad Saiful Islam, Ismail
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HG Finance
Online Access:https://etd.uum.edu.my/4137/1/s813574.pdf
https://etd.uum.edu.my/4137/13/s813574_abstract.pdf
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id my-uum-etd.4137
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Maamor, Selamah
topic HG Finance
spellingShingle HG Finance
Muhammad Saiful Islam, Ismail
Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
description Islamic hire purchase (IHP) facility is widely used by Islamic banks for car financing in Malaysia. Thus, this research was carried out to determine the factors that influence the customers’ decision to choose Islamic hire purchase facility in Kedah. A total of 105 customers on Islamic hire purchase in Kedah was selected as respondents of the survey questionnaire which was randomly distributed. The obtained data were analyzed using Ttest, ANOVA, Pearson Correlation and Multiple Regressions. The finding shows that religious obligation, awareness, tenure and age significantly influence the customers’ choice for Islamic hire purchase. Since choosing Islamic hire purchase rests largely on these factors, Islamic banks must emphasis on religious values such as ethics and manners which are friendlier towards the customers. Islamic banks should expand their target market and increase the quality of performance through Islamic values in Islamic banking. Last but not least, Islamic banks need to transparent and disclose all information to their customers to avoid misconception about Islamic hire purchase.
format Thesis
qualification_name masters
qualification_level Master's degree
author Muhammad Saiful Islam, Ismail
author_facet Muhammad Saiful Islam, Ismail
author_sort Muhammad Saiful Islam, Ismail
title Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
title_short Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
title_full Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
title_fullStr Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
title_full_unstemmed Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah
title_sort examining the factors that influence customers' decision to choose islamic hire purchase facility : a study of muslim customers in kedah
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4137/1/s813574.pdf
https://etd.uum.edu.my/4137/13/s813574_abstract.pdf
_version_ 1747827685889933312
spelling my-uum-etd.41372022-08-03T01:58:46Z Examining the factors that influence customers' decision to choose Islamic hire purchase facility : A study of muslim customers in Kedah 2014 Muhammad Saiful Islam, Ismail Maamor, Selamah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HG Finance Islamic hire purchase (IHP) facility is widely used by Islamic banks for car financing in Malaysia. Thus, this research was carried out to determine the factors that influence the customers’ decision to choose Islamic hire purchase facility in Kedah. A total of 105 customers on Islamic hire purchase in Kedah was selected as respondents of the survey questionnaire which was randomly distributed. The obtained data were analyzed using Ttest, ANOVA, Pearson Correlation and Multiple Regressions. The finding shows that religious obligation, awareness, tenure and age significantly influence the customers’ choice for Islamic hire purchase. Since choosing Islamic hire purchase rests largely on these factors, Islamic banks must emphasis on religious values such as ethics and manners which are friendlier towards the customers. Islamic banks should expand their target market and increase the quality of performance through Islamic values in Islamic banking. Last but not least, Islamic banks need to transparent and disclose all information to their customers to avoid misconception about Islamic hire purchase. 2014 Thesis https://etd.uum.edu.my/4137/ https://etd.uum.edu.my/4137/1/s813574.pdf text eng public https://etd.uum.edu.my/4137/13/s813574_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdullah, A. A., Sidek, R., & Adnan, A. A. (2012). Perception of Non-Muslims Customers towards Islamic Banks in Malaysia. International Journal of Business and Social Science Vol. 3, 152-163. Abdullah, N. I., & Dusuki, A. W. (2006). 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