The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley

The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley

This thesis attempts to present a snapshot of leadership‟s style impact and influence and other related effecting reasons towards the employee's performance and loyalty in banking industry. The scope of this research is broad and attempts to address all issues involved in the employee's p...

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Main Author: Muhd Zulfadli, Ishammudin
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HD58.7 Organizational Behavior.
HG Finance
Online Access:https://etd.uum.edu.my/4160/1/s812010.pdf
https://etd.uum.edu.my/4160/13/s812010_abstract.pdf
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id my-uum-etd.4160
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Darus, Amer
topic HD58.7 Organizational Behavior.
HG Finance
spellingShingle HD58.7 Organizational Behavior.
HG Finance
Muhd Zulfadli, Ishammudin
The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
description This thesis attempts to present a snapshot of leadership‟s style impact and influence and other related effecting reasons towards the employee's performance and loyalty in banking industry. The scope of this research is broad and attempts to address all issues involved in the employee's performance, transformational and transactional leadership style and loyalty. Therefore, this research is just focusing on those most influential factors, such as leadership style, employee's loyalty and variables that affects employee performance in banking industry in Malaysia. The study population comprised five headquarter offices of commercial banks around Kuala Lumpur City. It analysis and describes data collected from 118 respondents comprises of manager, executive and clerical staff of several commercials banks within Klang Valley area. To determine whether the hypothesis were accepted or rejected, Pearson Coefficient correlation analysis was conducted. Sobel test was also used in order to determine whether the mediator applied have mediating effect between independent variable and dependent variable in this thesis. The result of this research did support most of the researches done on transformational leadership and transactional leadership since it has been found that both leadership styles have significant (positive) relationship towards employee performance in banking industry. This thesis also concluded that employee loyalty do have mediation effect between transformational leadership and employee performance as well as between transactional leadership and employee performance. Demographic characters do not have strong influence on employee loyalty and performance within the organization based on the output received from the respondents of the distributed survey.
format Thesis
qualification_name masters
qualification_level Master's degree
author Muhd Zulfadli, Ishammudin
author_facet Muhd Zulfadli, Ishammudin
author_sort Muhd Zulfadli, Ishammudin
title The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
title_short The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
title_full The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
title_fullStr The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
title_full_unstemmed The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley
title_sort impact and influence of leadership style on employee loyalty and performance in commercial banks in klang valley
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2014
url https://etd.uum.edu.my/4160/1/s812010.pdf
https://etd.uum.edu.my/4160/13/s812010_abstract.pdf
_version_ 1747827690465918976
spelling my-uum-etd.41602022-08-03T02:00:13Z The impact and influence of leadership style on employee loyalty and performance in commercial banks in Klang Valley 2014-08 Muhd Zulfadli, Ishammudin Darus, Amer Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HG Finance This thesis attempts to present a snapshot of leadership‟s style impact and influence and other related effecting reasons towards the employee's performance and loyalty in banking industry. The scope of this research is broad and attempts to address all issues involved in the employee's performance, transformational and transactional leadership style and loyalty. Therefore, this research is just focusing on those most influential factors, such as leadership style, employee's loyalty and variables that affects employee performance in banking industry in Malaysia. The study population comprised five headquarter offices of commercial banks around Kuala Lumpur City. It analysis and describes data collected from 118 respondents comprises of manager, executive and clerical staff of several commercials banks within Klang Valley area. To determine whether the hypothesis were accepted or rejected, Pearson Coefficient correlation analysis was conducted. Sobel test was also used in order to determine whether the mediator applied have mediating effect between independent variable and dependent variable in this thesis. The result of this research did support most of the researches done on transformational leadership and transactional leadership since it has been found that both leadership styles have significant (positive) relationship towards employee performance in banking industry. This thesis also concluded that employee loyalty do have mediation effect between transformational leadership and employee performance as well as between transactional leadership and employee performance. Demographic characters do not have strong influence on employee loyalty and performance within the organization based on the output received from the respondents of the distributed survey. 2014-08 Thesis https://etd.uum.edu.my/4160/ https://etd.uum.edu.my/4160/1/s812010.pdf text eng public https://etd.uum.edu.my/4160/13/s812010_abstract.pdf text eng public masters masters Universiti Utara Malaysia Abdullah, Musa, M., Zahari, H., Rahman, R., & Khalid, K. (2011). The study of employee satisfaction and its effects towards loyalty in hotel industry in Klang Valley, Malaysia. International Journal of Business and Social Science, 12(2), 56-63. Alkahtani, D. H., Abu-Jarad, D., & Sulaiman, P. (2011, May). 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