The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia

Knowledge Management (KM) has become the centre of attention in most organization lately. Not to be left out, Malaysian Government has also structured their KM Blueprint in guiding the Malaysian Public Sectors for managing their organizational knowledge. This is to improve their service delivery and...

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Main Author:	Mazitah, Hussin
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/4336/1/s93514.pdf https://etd.uum.edu.my/4336/2/s93514_abstract.pdf
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id	my-uum-etd.4336
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Selamat, Mohamad Hisyam
topic	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness.
spellingShingle	HD28-70 Management Industrial Management HD58.9 Organizational Effectiveness. Mazitah, Hussin The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
description	Knowledge Management (KM) has become the centre of attention in most organization lately. Not to be left out, Malaysian Government has also structured their KM Blueprint in guiding the Malaysian Public Sectors for managing their organizational knowledge. This is to improve their service delivery and decision making process through an informed knowledge environment. Nevertheless, the study that has been done by MAMPU showed that the application of KM in the public sector was not fully optimised, due to the lack of the sharing culture and the differences in the understanding of its concept. Although organizations are implementing the KM, however the effectiveness of this process is questionable. Knowledge is seen, not to have been managed effectively and efficiently as well as not been proportionately distributed within an organization. The thesis of this study is looking at the organizational factors that will influence the knowledge management’s effectiveness that would provide an impact on the organizational performance. Therefore, this study seeks to deal with the following research questions: i) What are the factors that will affect KM’s effectiveness?, ii) Is there any relationship between KM’s effectiveness and organizational performance? and iii) Does KM’s effectiveness mediate the relationship between knowledge management practices and organizational performance? An integrative theoretical model of KM’s effectiveness and OP was developed. The hypotheses were examined by means of questionnaire surveys to address the research questions and the results were significant. Therefore, the empirical evidence has proven that this model is applicable in the Malaysian contexts. The findings confirmed that organizational factors, KW, OC, KMP and IT do affect the effectiveness of KM. These have provided an impact on OC. It was also proven that KME mediates the effect of KMP towards OP. This study has shed some lights in the area of KM. It is high time for the Malaysian Public Sectors to pay attention on the importance of managing organizational knowledge in order to be able to fulfill the commitments in the service delivery process through an informed knowledge environment.
format	Thesis
qualification_name	Doctor of Business Administration (DBA)
qualification_level	Doctorate
author	Mazitah, Hussin
author_facet	Mazitah, Hussin
author_sort	Mazitah, Hussin
title	The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
title_short	The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
title_full	The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
title_fullStr	The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
title_full_unstemmed	The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia
title_sort	effects of organizational factors on knowledge management effectiveness towards organizational performance in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4336/1/s93514.pdf https://etd.uum.edu.my/4336/2/s93514_abstract.pdf
_version_	1747827717214044160
spelling	my-uum-etd.43362022-06-02T03:15:50Z The effects of organizational factors on knowledge management effectiveness towards organizational performance in Malaysia 2014 Mazitah, Hussin Selamat, Mohamad Hisyam Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management HD58.9 Organizational Effectiveness. Knowledge Management (KM) has become the centre of attention in most organization lately. Not to be left out, Malaysian Government has also structured their KM Blueprint in guiding the Malaysian Public Sectors for managing their organizational knowledge. This is to improve their service delivery and decision making process through an informed knowledge environment. Nevertheless, the study that has been done by MAMPU showed that the application of KM in the public sector was not fully optimised, due to the lack of the sharing culture and the differences in the understanding of its concept. Although organizations are implementing the KM, however the effectiveness of this process is questionable. Knowledge is seen, not to have been managed effectively and efficiently as well as not been proportionately distributed within an organization. The thesis of this study is looking at the organizational factors that will influence the knowledge management’s effectiveness that would provide an impact on the organizational performance. Therefore, this study seeks to deal with the following research questions: i) What are the factors that will affect KM’s effectiveness?, ii) Is there any relationship between KM’s effectiveness and organizational performance? and iii) Does KM’s effectiveness mediate the relationship between knowledge management practices and organizational performance? An integrative theoretical model of KM’s effectiveness and OP was developed. The hypotheses were examined by means of questionnaire surveys to address the research questions and the results were significant. Therefore, the empirical evidence has proven that this model is applicable in the Malaysian contexts. The findings confirmed that organizational factors, KW, OC, KMP and IT do affect the effectiveness of KM. These have provided an impact on OC. It was also proven that KME mediates the effect of KMP towards OP. This study has shed some lights in the area of KM. It is high time for the Malaysian Public Sectors to pay attention on the importance of managing organizational knowledge in order to be able to fulfill the commitments in the service delivery process through an informed knowledge environment. 2014 Thesis https://etd.uum.edu.my/4336/ https://etd.uum.edu.my/4336/1/s93514.pdf text eng public https://etd.uum.edu.my/4336/2/s93514_abstract.pdf text eng public dba dba Universiti Utara Malaysia Acock, A. C. (2005). Working with missing values. 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