Effect of change management on operational excellence in the electrical and electronics industry

Although the electrical and electronics (E&E) industry is the leading manufacturing sector in Malaysia, the industry’s share of all exports has decreased gradually during the last ten years. To compete in the marketplace, E&E organizations need to focus on making the most effective use of re...

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Main Author:	Oon, Fok Yew
Format:	Thesis
Language:	eng eng
Published:	2014
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/4363/1/s92818.pdf https://etd.uum.edu.my/4363/2/s92818_abstract.pdf
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id	my-uum-etd.4363
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ahmad, Hartini
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Oon, Fok Yew Effect of change management on operational excellence in the electrical and electronics industry
description	Although the electrical and electronics (E&E) industry is the leading manufacturing sector in Malaysia, the industry’s share of all exports has decreased gradually during the last ten years. To compete in the marketplace, E&E organizations need to focus on making the most effective use of resources in their operations to ensure sustainability of growth. Such growth can be enhanced by having effective management of change (MOC) that employee commitment supports. The present study examines the relationship between six MOC elements (technology, structure, strategy, leadership, human resource & culture) and operational excellence (OPX) and employees’ affective commitment to change (ACTC) as a moderating variable. A survey of a sample of E&E manufacturing sector in Malaysia was conducted. Data were analyzed using multiple regression and hierarchical regression. The theoretical framework was guided by resource-based perspective. The analysis found significant, positive relationships between organic structure, operations strategy, transformational leadership style and human resource practices on achievement of OPX. The research had mixed findings, but supported the moderating effect of ACTC on relationship between the MOC and OPX. This study was limited because it was confined solely to the Malaysian E&E industry and suggests that future research could be conducted in other industries. The results of this study could promote a better understanding of the OPX in the E&E industry and its implications for activities concerning operational management and managing change, thus contributing to a wider body of knowledge. Success in change depends upon the proper integration of organic structure, operations strategy, transformational leadership style and human resource practices. Therefore, the recommendation to management is to establish policy, systems and processes by integrating both hard elements (structure & strategy) and soft elements (leadership & human resource) in strategic planning and future directions.
format	Thesis
qualification_name	Doctor of Business Administration (DBA)
qualification_level	Doctorate
author	Oon, Fok Yew
author_facet	Oon, Fok Yew
author_sort	Oon, Fok Yew
title	Effect of change management on operational excellence in the electrical and electronics industry
title_short	Effect of change management on operational excellence in the electrical and electronics industry
title_full	Effect of change management on operational excellence in the electrical and electronics industry
title_fullStr	Effect of change management on operational excellence in the electrical and electronics industry
title_full_unstemmed	Effect of change management on operational excellence in the electrical and electronics industry
title_sort	effect of change management on operational excellence in the electrical and electronics industry
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2014
url	https://etd.uum.edu.my/4363/1/s92818.pdf https://etd.uum.edu.my/4363/2/s92818_abstract.pdf
_version_	1776103639641751552
spelling	my-uum-etd.43632022-12-28T00:46:16Z Effect of change management on operational excellence in the electrical and electronics industry 2014 Oon, Fok Yew Ahmad, Hartini Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management Although the electrical and electronics (E&E) industry is the leading manufacturing sector in Malaysia, the industry’s share of all exports has decreased gradually during the last ten years. To compete in the marketplace, E&E organizations need to focus on making the most effective use of resources in their operations to ensure sustainability of growth. Such growth can be enhanced by having effective management of change (MOC) that employee commitment supports. The present study examines the relationship between six MOC elements (technology, structure, strategy, leadership, human resource & culture) and operational excellence (OPX) and employees’ affective commitment to change (ACTC) as a moderating variable. A survey of a sample of E&E manufacturing sector in Malaysia was conducted. Data were analyzed using multiple regression and hierarchical regression. The theoretical framework was guided by resource-based perspective. The analysis found significant, positive relationships between organic structure, operations strategy, transformational leadership style and human resource practices on achievement of OPX. The research had mixed findings, but supported the moderating effect of ACTC on relationship between the MOC and OPX. This study was limited because it was confined solely to the Malaysian E&E industry and suggests that future research could be conducted in other industries. The results of this study could promote a better understanding of the OPX in the E&E industry and its implications for activities concerning operational management and managing change, thus contributing to a wider body of knowledge. Success in change depends upon the proper integration of organic structure, operations strategy, transformational leadership style and human resource practices. Therefore, the recommendation to management is to establish policy, systems and processes by integrating both hard elements (structure & strategy) and soft elements (leadership & human resource) in strategic planning and future directions. 2014 Thesis https://etd.uum.edu.my/4363/ https://etd.uum.edu.my/4363/1/s92818.pdf text eng public https://etd.uum.edu.my/4363/2/s92818_abstract.pdf text eng public dba dba Universiti Utara Malaysia Abdullah, M.M.B., Uli, J., & Tari, J.J. (2008) The influence of soft factors on quality improvement and performance: Perceptions from managers. 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