Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia

Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia

Past research shows that there is an association between superior-subordinate communication with relationship quality, work stress and communication satisfaction. However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in...

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Main Author: Kamsiah, Kamin
Format: Thesis
Language:eng
eng
Published: 2014
Subjects:
HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/4390/1/s92703.pdf
https://etd.uum.edu.my/4390/7/s92703_abstract.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mustaffa, Che Su
topic HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
HF5548.7-5548.85 Industrial Psychology
Kamsiah, Kamin
Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
description Past research shows that there is an association between superior-subordinate communication with relationship quality, work stress and communication satisfaction. However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in Malaysia. Apart from that, several issues related to demographic aspect such as gender was not addressed in the previous studies. This study intended to examine the relationship between the superior-subordinate communication, relationship quality, work stress, and communication satisfaction as moderator in the relationship between these variables in the Prisons Department of Malaysia. In addition, this study aimed to identify the differences between variables based on demographic factors. This study employed the quantitative methodology and the data was collected through the distribution of questionnaires. A total of 447 respondents from eight correctional institutions comprising officers to the rank of Prison Superintendents to Prison Warders were selected using stratified random sampling technique. Statistical analysis techniques such as Pearson Product-Moment Correlation Coefficient (r), t-test, Analysis of Variance (ANOVA) and Structural Equation Modelling (SEM) were used to test the hypotheses. The results showed positive and significant relationship between superior-subordinate communication, relationship quality and communication satisfaction. The study also revealed that there was no relationship between superior-subordinate communication, relationship quality, communication satisfaction and work stress. Furthermore, there are differences in superior-subordinate communication, the relationship quality, work stress and communication satisfaction according to demographic criteria. Some implications and recommendations based on the findings of the study were presented in an effort to improve the superior-subordinate communication in the Prisons Department of Malaysia. For instance, to increase the supervisory communication activities through officers’ openness and recommendations for further research to make comparison between uniformed and non-uniformed organization.
format Thesis
author Kamsiah, Kamin
author_facet Kamsiah, Kamin
author_sort Kamsiah, Kamin
title Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
title_short Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
title_full Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
title_fullStr Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
title_full_unstemmed Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia
title_sort hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di jabatan penjara malaysia
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2014
url https://etd.uum.edu.my/4390/1/s92703.pdf
https://etd.uum.edu.my/4390/7/s92703_abstract.pdf
_version_ 1776103641032163328
spelling my-uum-etd.43902023-04-02T01:13:40Z Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia 2014 Kamsiah, Kamin Mustaffa, Che Su Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences HF5548.7-5548.85 Industrial Psychology P Philology. Linguistics Past research shows that there is an association between superior-subordinate communication with relationship quality, work stress and communication satisfaction. However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in Malaysia. Apart from that, several issues related to demographic aspect such as gender was not addressed in the previous studies. This study intended to examine the relationship between the superior-subordinate communication, relationship quality, work stress, and communication satisfaction as moderator in the relationship between these variables in the Prisons Department of Malaysia. In addition, this study aimed to identify the differences between variables based on demographic factors. This study employed the quantitative methodology and the data was collected through the distribution of questionnaires. A total of 447 respondents from eight correctional institutions comprising officers to the rank of Prison Superintendents to Prison Warders were selected using stratified random sampling technique. Statistical analysis techniques such as Pearson Product-Moment Correlation Coefficient (r), t-test, Analysis of Variance (ANOVA) and Structural Equation Modelling (SEM) were used to test the hypotheses. The results showed positive and significant relationship between superior-subordinate communication, relationship quality and communication satisfaction. The study also revealed that there was no relationship between superior-subordinate communication, relationship quality, communication satisfaction and work stress. Furthermore, there are differences in superior-subordinate communication, the relationship quality, work stress and communication satisfaction according to demographic criteria. Some implications and recommendations based on the findings of the study were presented in an effort to improve the superior-subordinate communication in the Prisons Department of Malaysia. For instance, to increase the supervisory communication activities through officers’ openness and recommendations for further research to make comparison between uniformed and non-uniformed organization. 2014 Thesis https://etd.uum.edu.my/4390/ https://etd.uum.edu.my/4390/1/s92703.pdf text eng public https://etd.uum.edu.my/4390/7/s92703_abstract.pdf text eng public Universiti Utara Malaysia Abdul Aziz Abdullah, (1993). Temutanya di Jabatan Neurologi Hospital Besar Kuala Lumpur, 24 April. Abdul Ghani Abdul Rahman, (2001). Tekanan Kerja dan Sikap Hopelessness: Perbandingan Antara Kakitangan Pusat Serenti dan Kakitangan Penjara. Kajian Penyelidikan Ijazah Sarjana, Universiti Kebangsaan Malaysia, Bangi, Selangor. Abdul Rahman Mukri, (2004). Tahap tekanan kerja dan faktor penyebab tekanan kerja di kalangan penyelam pusat selam TLDM Pangkalan, Tesis Sarjana Sains Pengurusan, Sekolah Siswazah, Universiti Utara Malaysia. Alexander, R. E., Helms, M. M., & Wilkins, R. D. 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