Requirements for redesigning the interface of Iraqi e-government portal

Many countries have provided their government services to the people online. However, Iraq is still looking for opportunities to implement the online technology for their government services. The initiatives to venture into online government services, or called electronic government (e-government) h...

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Main Author:	AbdulWahid, Hayder Sabah
Format:	Thesis
Language:	eng eng
Published:	2015
Subjects:	T58.6-58.62 Management information systems
Online Access:	https://etd.uum.edu.my/4512/1/s812205.pdf https://etd.uum.edu.my/4512/2/s812205_abstract.pdf
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id	my-uum-etd.4512
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abdul Mutalib, Ariffin
topic	T58.6-58.62 Management information systems
spellingShingle	T58.6-58.62 Management information systems AbdulWahid, Hayder Sabah Requirements for redesigning the interface of Iraqi e-government portal
description	Many countries have provided their government services to the people online. However, Iraq is still looking for opportunities to implement the online technology for their government services. The initiatives to venture into online government services, or called electronic government (e-government) have not shown good return. Although the e-government is available, people still prefer to work on traditional way, or enter into the e-government modules through improper channels. Hence, they are viewed as not using the e-government portal. Many factors were identified influencing the disadvantages of the existing e-government portal; nevertheless the design of the front office is not making users attracted to enter into the portal through the proper home page. In contrast, the users tend to go directly to the module they intend to. Hence, his study deduces that the user interface of the front office of the portal was not usable, not supporting user experience. This study proposes a set of elements for the Iraqi e-government portal to ensure that it is perceived usable in terms of usefulness and ease-of-use. This study develops the prototype that incorporates the elements as Iraqi e-government portal (Ie-gP). Therefore, the aim of the study is to propose a set of elements that make the Ie-gP usable from users‟ perception. To accomplish that, three specific objectives are formulated: (1) to determine the interface elements for the front office of Ie-gP, (2) to design and develop the front office of Ie-gP, and (3) to evaluate the ease-of-use of the front office of Ie-gP. Comparative analysis, prototyping, and experimental studies are used to accomplish the objectives and aim. General findings show that Ie-gP is perceived useful and easy-to-use. The main contributions of this study are the elements of usable e-government portals for Iraqi context and the prototype of the usable portal called IegP.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	AbdulWahid, Hayder Sabah
author_facet	AbdulWahid, Hayder Sabah
author_sort	AbdulWahid, Hayder Sabah
title	Requirements for redesigning the interface of Iraqi e-government portal
title_short	Requirements for redesigning the interface of Iraqi e-government portal
title_full	Requirements for redesigning the interface of Iraqi e-government portal
title_fullStr	Requirements for redesigning the interface of Iraqi e-government portal
title_full_unstemmed	Requirements for redesigning the interface of Iraqi e-government portal
title_sort	requirements for redesigning the interface of iraqi e-government portal
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2015
url	https://etd.uum.edu.my/4512/1/s812205.pdf https://etd.uum.edu.my/4512/2/s812205_abstract.pdf
_version_	1747827750044958720
spelling	my-uum-etd.45122021-03-18T00:16:29Z Requirements for redesigning the interface of Iraqi e-government portal 2015 AbdulWahid, Hayder Sabah Abdul Mutalib, Ariffin Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences T58.6-58.62 Management information systems Many countries have provided their government services to the people online. However, Iraq is still looking for opportunities to implement the online technology for their government services. The initiatives to venture into online government services, or called electronic government (e-government) have not shown good return. Although the e-government is available, people still prefer to work on traditional way, or enter into the e-government modules through improper channels. Hence, they are viewed as not using the e-government portal. Many factors were identified influencing the disadvantages of the existing e-government portal; nevertheless the design of the front office is not making users attracted to enter into the portal through the proper home page. In contrast, the users tend to go directly to the module they intend to. Hence, his study deduces that the user interface of the front office of the portal was not usable, not supporting user experience. This study proposes a set of elements for the Iraqi e-government portal to ensure that it is perceived usable in terms of usefulness and ease-of-use. This study develops the prototype that incorporates the elements as Iraqi e-government portal (Ie-gP). Therefore, the aim of the study is to propose a set of elements that make the Ie-gP usable from users‟ perception. To accomplish that, three specific objectives are formulated: (1) to determine the interface elements for the front office of Ie-gP, (2) to design and develop the front office of Ie-gP, and (3) to evaluate the ease-of-use of the front office of Ie-gP. Comparative analysis, prototyping, and experimental studies are used to accomplish the objectives and aim. General findings show that Ie-gP is perceived useful and easy-to-use. The main contributions of this study are the elements of usable e-government portals for Iraqi context and the prototype of the usable portal called IegP. 2015 Thesis https://etd.uum.edu.my/4512/ https://etd.uum.edu.my/4512/1/s812205.pdf text eng public https://etd.uum.edu.my/4512/2/s812205_abstract.pdf text eng public http://sierra.uum.edu.my/record=b1262972~S1 masters masters Universiti Utara Malaysia Abdulwahida, H. S., Mutaliba, A. A., Yusofa, S. A. M., & Alib, S. J. (2014). Designing and implementation Iraqi e-government front office online system. 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Requirements for redesigning the interface of Iraqi e-government portal

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