The mediating effect of good governance on the relationship between e-government and public trust in Lebanon

The mediating effect of good governance on the relationship between e-government and public trust in Lebanon

The main objective of this research is to study the mediating effect of good governance on the relationship between e-government and public trust in Lebanon. As an effective tool for economic reform, there is a need to adopt e-government practices to enhance the public trust towards the government....

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Main Author: Alaaraj, Hassan Kamel
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
HD28-70 Management
Industrial Management
JC Political theory
Online Access:https://etd.uum.edu.my/4940/1/s93809.pdf
https://etd.uum.edu.my/4940/2/s93809_abstract.pdf
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id my-uum-etd.4940
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ibrahim, Fatimah Wati
topic HD28-70 Management
Industrial Management
JC Political theory
spellingShingle HD28-70 Management
Industrial Management
JC Political theory
Alaaraj, Hassan Kamel
The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
description The main objective of this research is to study the mediating effect of good governance on the relationship between e-government and public trust in Lebanon. As an effective tool for economic reform, there is a need to adopt e-government practices to enhance the public trust towards the government. Based on extensive literature review and conceptual background including the theories of institutional-based trust and the diffusion of innovation, the theoretical research framework was developed. Primary data was collected using survey involving 400 Lebanese employees in Beirut. The data have been analyzed using Structural Equation Modeling (SEM). The research findings revealed that eight hypotheses were accepted while five hypothesis were rejected indicating that e-government practices including e-services have a significant and positive effect on both good governance and public trust in Lebanon. However, e-administration has a positive effect on good governance but not on public trust. E-procurement has insignificant effect on both good governance and public trust. Good governance has a positive and significant effect on public trust, but it has no mediating effect on the relationship between e-government including e-administration and public trust. The findings also show that good governance mediates the effect of both e-service and e-procurement on public trust. This research contributes practically by offering practitioners and policy makers in governments the guidelines on how they can empower and build citizens‟ trust by providing efficient, transparent and accountable government services. Future studies are suggested to extend the research empirically in terms of respondents, geographical location and methodology of analysis
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Alaaraj, Hassan Kamel
author_facet Alaaraj, Hassan Kamel
author_sort Alaaraj, Hassan Kamel
title The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
title_short The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
title_full The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
title_fullStr The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
title_full_unstemmed The mediating effect of good governance on the relationship between e-government and public trust in Lebanon
title_sort mediating effect of good governance on the relationship between e-government and public trust in lebanon
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/4940/1/s93809.pdf
https://etd.uum.edu.my/4940/2/s93809_abstract.pdf
_version_ 1747827832456740864
spelling my-uum-etd.49402021-03-18T03:40:52Z The mediating effect of good governance on the relationship between e-government and public trust in Lebanon 2015 Alaaraj, Hassan Kamel Ibrahim, Fatimah Wati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management JC Political theory The main objective of this research is to study the mediating effect of good governance on the relationship between e-government and public trust in Lebanon. As an effective tool for economic reform, there is a need to adopt e-government practices to enhance the public trust towards the government. Based on extensive literature review and conceptual background including the theories of institutional-based trust and the diffusion of innovation, the theoretical research framework was developed. Primary data was collected using survey involving 400 Lebanese employees in Beirut. The data have been analyzed using Structural Equation Modeling (SEM). The research findings revealed that eight hypotheses were accepted while five hypothesis were rejected indicating that e-government practices including e-services have a significant and positive effect on both good governance and public trust in Lebanon. However, e-administration has a positive effect on good governance but not on public trust. E-procurement has insignificant effect on both good governance and public trust. Good governance has a positive and significant effect on public trust, but it has no mediating effect on the relationship between e-government including e-administration and public trust. The findings also show that good governance mediates the effect of both e-service and e-procurement on public trust. This research contributes practically by offering practitioners and policy makers in governments the guidelines on how they can empower and build citizens‟ trust by providing efficient, transparent and accountable government services. Future studies are suggested to extend the research empirically in terms of respondents, geographical location and methodology of analysis 2015 Thesis https://etd.uum.edu.my/4940/ https://etd.uum.edu.my/4940/1/s93809.pdf text eng public https://etd.uum.edu.my/4940/2/s93809_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdelghaffar, H., & Elmessiry, I. (2012). SME‟s e-readiness for e-government services in Egypt. Journal of E-Governance, 35, 143–151. Abdul Salam, M., & Islam, M. (2013). E-government service delivery: An assessment of district e-service centres in Bangladesh. JU Journal of Information Technology, 2, 33-40. Abu Samra, N., et al. (2007). 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