The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya

The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya

This study investigates the moderating effects of both the government support and religious obligations on the relationship of the service quality of CARTER’S model, knowledge and awareness of the Islamic banking system towards the intention to subscribe to the Islamic banking system in the Libyan b...

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Main Author: Omar, Khairi Mohamed
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
HF5415.33 Consumer Behavior.
HG Finance
Online Access:https://etd.uum.edu.my/5319/1/s92775.pdf
https://etd.uum.edu.my/5319/2/s92775_abstract.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Abdul Ghani, Abdullah
topic HF5415.33 Consumer Behavior.
HG Finance
spellingShingle HF5415.33 Consumer Behavior.
HG Finance
Omar, Khairi Mohamed
The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
description This study investigates the moderating effects of both the government support and religious obligations on the relationship of the service quality of CARTER’S model, knowledge and awareness of the Islamic banking system towards the intention to subscribe to the Islamic banking system in the Libyan banking sector. The study looks into the potential causes behind the delay in implementing the full-fledged Islamic banking system in Libya. The study reports the results of the surveys that were conducted among Libyan bank clients/customers. Using the primary data collection method, 384 questionnaires were distributed to the targeted respondents comprising Libyan Islamic banking subscribers and conventional banks from three main states in Libya. Only 226 (58.9 %) questionnaires were returned and analyzed using Structural Equation Modeling (SEM). The study proposed two direct relationships and two moderating effects in the structural model. The findings revealed that government support and religious obligations were significant predictors of behavioral intention to subscribe to the Islamic banking system where the significant influence of the overall service quality dimensions of the CARTER model and knowledge and awareness of Islamic banking in the Libyan context fund existed. The study supported the premises of the CARTER model confirming the importance of government support for any successful strategy implementation planning. These findings, therefore, strongly suggest that the CARTER model should be developed prior to any strategy implementation planning. The findings also indicated that it (CARTER model) is a valid model in predicting customer behavioral intention.
format Thesis
qualification_name Doctor of Business Administration (DBA)
qualification_level Doctorate
author Omar, Khairi Mohamed
author_facet Omar, Khairi Mohamed
author_sort Omar, Khairi Mohamed
title The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
title_short The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
title_full The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
title_fullStr The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
title_full_unstemmed The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya
title_sort moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in libya
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5319/1/s92775.pdf
https://etd.uum.edu.my/5319/2/s92775_abstract.pdf
_version_ 1747827907342893056
spelling my-uum-etd.53192021-03-18T08:39:36Z The moderating effects of the government support and religious obligations on the relationship between service quality, knowledge and awareness of islamic banking system and the intention to subscribe the system in Libya 2015 Omar, Khairi Mohamed Abdul Ghani, Abdullah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. HG Finance This study investigates the moderating effects of both the government support and religious obligations on the relationship of the service quality of CARTER’S model, knowledge and awareness of the Islamic banking system towards the intention to subscribe to the Islamic banking system in the Libyan banking sector. The study looks into the potential causes behind the delay in implementing the full-fledged Islamic banking system in Libya. The study reports the results of the surveys that were conducted among Libyan bank clients/customers. Using the primary data collection method, 384 questionnaires were distributed to the targeted respondents comprising Libyan Islamic banking subscribers and conventional banks from three main states in Libya. Only 226 (58.9 %) questionnaires were returned and analyzed using Structural Equation Modeling (SEM). The study proposed two direct relationships and two moderating effects in the structural model. The findings revealed that government support and religious obligations were significant predictors of behavioral intention to subscribe to the Islamic banking system where the significant influence of the overall service quality dimensions of the CARTER model and knowledge and awareness of Islamic banking in the Libyan context fund existed. The study supported the premises of the CARTER model confirming the importance of government support for any successful strategy implementation planning. 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