Model for e-government initiative in public sector in Jordan

E-government has become a global interest since it extended the public services through information communication technology (ICT) to allow access to information, improve transparency and efficiency. Many governments are interested to implement successful e-government initiatives. However, e-governm...

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Main Author:	Al-Naimat, Ali Mohammad Mahmod
Format:	Thesis
Language:	eng eng
Published:	2015
Subjects:	QA75 Electronic computers Computer science
Online Access:	https://etd.uum.edu.my/5378/1/s91406.pdf https://etd.uum.edu.my/5378/2/s91406_abstract.pdf
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id	my-uum-etd.5378
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Sheik Osman, Wan Rozaini Abdullah, Mohd Syazwan
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Al-Naimat, Ali Mohammad Mahmod Model for e-government initiative in public sector in Jordan
description	E-government has become a global interest since it extended the public services through information communication technology (ICT) to allow access to information, improve transparency and efficiency. Many governments are interested to implement successful e-government initiatives. However, e-government implementation is not a simple task since the developing countries cannot directly adopt the implementation of e-government model which is mainly built in the context of developed countries. Previous studies have shown that many egovernment projects in developing countries, like Jordan have encountered various problems after implementation phase. Hence, the objective of this study is to develop an e-government initiative model for the public sector in Jordan. In this study, unstructured interviews were conducted as a method for collecting the data. Thirty respondents involved in e-government projects such as managers, general managers and other levels of decision makers were selected from three Jordanian ministries namely the Ministry of Information and Communication Technology, Ministry of Education and Ministry of Labour. The initial success factors for e-government initiatives in Jordan were identified and analyzed qualitatively. Delphi technique was also used to determine and validate the critical success factors (CSFs). Ultimately, a novel Ali, Syazwan & Ruzaini’s e-government initiatives model for has been developed in this research. The model has four stages: (1) Emerging and Information Dissemination; (2) Two-Way Communication; (3) Integration and (4) E-democracy. The findings also revealed seven CSFs that should be taken into account to implement the e-government model which include top management support, vision and strategy, funding, information technology (IT) infrastructure, user computer efficacy, awareness and resistance to change. This study contributes to the body of knowledge in Socio Technical Theory (STT) toward the development of egovernment initiatives model for public sector in Jordan. The empirical data from the study may provide input for government agencies to plan, design and implement future ICT projects in Jordan.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Al-Naimat, Ali Mohammad Mahmod
author_facet	Al-Naimat, Ali Mohammad Mahmod
author_sort	Al-Naimat, Ali Mohammad Mahmod
title	Model for e-government initiative in public sector in Jordan
title_short	Model for e-government initiative in public sector in Jordan
title_full	Model for e-government initiative in public sector in Jordan
title_fullStr	Model for e-government initiative in public sector in Jordan
title_full_unstemmed	Model for e-government initiative in public sector in Jordan
title_sort	model for e-government initiative in public sector in jordan
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2015
url	https://etd.uum.edu.my/5378/1/s91406.pdf https://etd.uum.edu.my/5378/2/s91406_abstract.pdf
_version_	1747827920896786432
spelling	my-uum-etd.53782021-03-18T03:30:54Z Model for e-government initiative in public sector in Jordan 2015 Al-Naimat, Ali Mohammad Mahmod Sheik Osman, Wan Rozaini Abdullah, Mohd Syazwan Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts and Sciences QA75 Electronic computers. Computer science E-government has become a global interest since it extended the public services through information communication technology (ICT) to allow access to information, improve transparency and efficiency. Many governments are interested to implement successful e-government initiatives. However, e-government implementation is not a simple task since the developing countries cannot directly adopt the implementation of e-government model which is mainly built in the context of developed countries. Previous studies have shown that many egovernment projects in developing countries, like Jordan have encountered various problems after implementation phase. Hence, the objective of this study is to develop an e-government initiative model for the public sector in Jordan. In this study, unstructured interviews were conducted as a method for collecting the data. Thirty respondents involved in e-government projects such as managers, general managers and other levels of decision makers were selected from three Jordanian ministries namely the Ministry of Information and Communication Technology, Ministry of Education and Ministry of Labour. The initial success factors for e-government initiatives in Jordan were identified and analyzed qualitatively. Delphi technique was also used to determine and validate the critical success factors (CSFs). Ultimately, a novel Ali, Syazwan & Ruzaini’s e-government initiatives model for has been developed in this research. The model has four stages: (1) Emerging and Information Dissemination; (2) Two-Way Communication; (3) Integration and (4) E-democracy. The findings also revealed seven CSFs that should be taken into account to implement the e-government model which include top management support, vision and strategy, funding, information technology (IT) infrastructure, user computer efficacy, awareness and resistance to change. This study contributes to the body of knowledge in Socio Technical Theory (STT) toward the development of egovernment initiatives model for public sector in Jordan. The empirical data from the study may provide input for government agencies to plan, design and implement future ICT projects in Jordan. 2015 Thesis https://etd.uum.edu.my/5378/ https://etd.uum.edu.my/5378/1/s91406.pdf text eng public https://etd.uum.edu.my/5378/2/s91406_abstract.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdalla, S. (2012). An e-government adoption framework for developing countries: a case study from Sudan. Cranfield University. Abdallah, S., & Fan, I. S. (2012). 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