Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat

This thesis examines the relationship between human elements such as roles, internal strengths and communication and the information systems outsourcing success. It also assesses the impact of tacit knowledge-sharing practices as the mediator of the relationship. A total of 500 questionnaires were d...

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Main Author:	Mohd Amir, Mat Samsudin
Format:	Thesis
Language:	eng eng
Published:	2015
Subjects:	T58.5-58.64 Information technology
Online Access:	https://etd.uum.edu.my/5420/1/s92578.pdf https://etd.uum.edu.my/5420/2/s92578_abstract.pdf
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id	my-uum-etd.5420
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Saad, Ram Al Jaffri Selamat, Mohamad Hisyam
topic	T58.5-58.64 Information technology
spellingShingle	T58.5-58.64 Information technology Mohd Amir, Mat Samsudin Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
description	This thesis examines the relationship between human elements such as roles, internal strengths and communication and the information systems outsourcing success. It also assesses the impact of tacit knowledge-sharing practices as the mediator of the relationship. A total of 500 questionnaires were distributed by mail to the project managers of information systems outsourcing companies registered with Malaysia's Multimedia Super Corridor. Of the total, 168 were returned and only 166 questionnaires were coded and analyzed. The analysis of the hypotheses were carried out using multiple regression analysis and hierarchical multiple regression. The findings indicate that the elements of role such as the project scope and undertaking tasks, the elements of internal strength such as self-confidence, compassion, sincerity and willingness to change, and the elements of communication such as formal and informal discussions, and rational discussion had positive and significant impacts on the outsourcing information systems‟ success. In addition, the study also showed that the practice of sharing tacit knowledge fully mediates the relationship between role and the information systems‟ outsourcing success and also partially mediates the relationship between communication and the information systems‟ outsourcing success. Overall, these findings are consistent with the recommendations of the attribution theory, the resource-based theory and the findings of previous studies. This study also contributes to the process of developing and validating the research instrument, in which the items of measurement for human elements such as internal strengths and communications are scarce and not statistically validated. The findings of this study may also help the industries to develop specific training modules for their staff to ensure that each has elements of humanity. This is because these elements have a positive and significant impact on the success of the outsourcing of the information systems. The industry also needs to give serious attention to tacit knowledgesharing practices among their staff because the practice is a liaison or mediator to the relationship.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mohd Amir, Mat Samsudin
author_facet	Mohd Amir, Mat Samsudin
author_sort	Mohd Amir, Mat Samsudin
title	Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
title_short	Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
title_full	Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
title_fullStr	Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
title_full_unstemmed	Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
title_sort	elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2015
url	https://etd.uum.edu.my/5420/1/s92578.pdf https://etd.uum.edu.my/5420/2/s92578_abstract.pdf
_version_	1747827931124596736
spelling	my-uum-etd.54202021-09-13T04:07:16Z Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat 2015 Mohd Amir, Mat Samsudin Saad, Ram Al Jaffri Selamat, Mohamad Hisyam Tunku Puteri Intan Safinaz School of Accountancy (TISSA) College of Business T58.5-58.64 Information technology This thesis examines the relationship between human elements such as roles, internal strengths and communication and the information systems outsourcing success. It also assesses the impact of tacit knowledge-sharing practices as the mediator of the relationship. A total of 500 questionnaires were distributed by mail to the project managers of information systems outsourcing companies registered with Malaysia's Multimedia Super Corridor. Of the total, 168 were returned and only 166 questionnaires were coded and analyzed. The analysis of the hypotheses were carried out using multiple regression analysis and hierarchical multiple regression. The findings indicate that the elements of role such as the project scope and undertaking tasks, the elements of internal strength such as self-confidence, compassion, sincerity and willingness to change, and the elements of communication such as formal and informal discussions, and rational discussion had positive and significant impacts on the outsourcing information systems‟ success. In addition, the study also showed that the practice of sharing tacit knowledge fully mediates the relationship between role and the information systems‟ outsourcing success and also partially mediates the relationship between communication and the information systems‟ outsourcing success. Overall, these findings are consistent with the recommendations of the attribution theory, the resource-based theory and the findings of previous studies. This study also contributes to the process of developing and validating the research instrument, in which the items of measurement for human elements such as internal strengths and communications are scarce and not statistically validated. The findings of this study may also help the industries to develop specific training modules for their staff to ensure that each has elements of humanity. This is because these elements have a positive and significant impact on the success of the outsourcing of the information systems. The industry also needs to give serious attention to tacit knowledgesharing practices among their staff because the practice is a liaison or mediator to the relationship. 2015 Thesis https://etd.uum.edu.my/5420/ https://etd.uum.edu.my/5420/1/s92578.pdf text eng staffonly https://etd.uum.edu.my/5420/2/s92578_abstract.pdf text eng public other doctoral Universiti Utara Malaysia Abdul Hamid, N., & Salim, J. (2010). 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