Hubungan Amalan Pengurusan Kualiti Cemerlang Dengan Kepuasan Pelanggan Dalaman Dan Prestasi Organisasi Pihak Berkuasa Tempatan Di Semenanjung Malaysia
This study investigates and tries to understand the relationship between excellent quality management practices with the internal customer satisfaction and organisational performance in local authorities. The concept of excellent quality management practices is operationalized by the following cons...
Saved in:
Main Author: | Khairul Anuar, Mohd. Ali |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2002
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/549/1/KHAIRUL_ANUAR_MOHD._ALI.pdf https://etd.uum.edu.my/549/2/KHAIRUL_ANUAR_MOHD._ALI.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
by: Khairul Anuar Mohd Ali
Published: (2002) -
Pengukuran prestasi Pihak Berkuasa Tempatan (PBT) Malaysia berasaskan pengaruh faktor-faktor dalaman organisasi /
by: Daud Talib
Published: (2010) -
Kualiti pelaporan kewangan pihak berkuasa tempatan di Semenanjung Malaysia /
by: Norul Syuhada Abu Hassan
Published: (2007) -
Penambahbaikan pengurusan penyemakan semula senarai nilaian pihak berkuasa tempatan
by: Raja Abdullah, Raja Nor Wafiah
Published: (2009) -
Tindakan pihak berkuasa negeri dan pihak berkuasa tempatan terhadap kes pelanggaran syarat guna tanah
by: Idris, Nur Aini
Published: (2015)