Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia

In today’s competitive environment student satisfaction become a significant factor for higher education. This was because satisfied students could attract new students and help to retain existing students. Despite importance of student satisfaction in higher education institutions, limited studies...

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Main Author:	Khaled Mohamed Helmy, Aya
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/5897/1/s816379_01.pdf https://etd.uum.edu.my/5897/2/s816379_02.pdf
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id	my-uum-etd.5897
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohd Isa, Mohd Faizal
topic	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education
spellingShingle	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education Khaled Mohamed Helmy, Aya Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
description	In today’s competitive environment student satisfaction become a significant factor for higher education. This was because satisfied students could attract new students and help to retain existing students. Despite importance of student satisfaction in higher education institutions, limited studies have been done on student satisfaction in Malaysian higher education. The declining number of international postgraduate students in UUM had raised researcher interest to make the study. The objective of this study was to examine the influence of some factors like accommodation, cafeteria food service, transportation and teaching quality on student satisfaction among international postgraduate students in Universiti Utara Malaysia (UUM). The survey method utilizes the questionnaire for data collection process. Pearson Correlation and Multiple Regression were used for data analysis through SPSS version The survey questionnaires were distributed to 291 respondents however only 192 questionnaires were received back or 65.9 percent. The main finding of study showed there were significant relationships between accommodation, cafeteria food service, teaching quality and student satisfaction. Transportation, however, did not show any significant relationship with student satisfaction
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Khaled Mohamed Helmy, Aya
author_facet	Khaled Mohamed Helmy, Aya
author_sort	Khaled Mohamed Helmy, Aya
title	Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
title_short	Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
title_full	Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
title_fullStr	Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
title_full_unstemmed	Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia
title_sort	factors which influence student satisfaction among international postgraduate students in universiti utara malaysia
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2016
url	https://etd.uum.edu.my/5897/1/s816379_01.pdf https://etd.uum.edu.my/5897/2/s816379_02.pdf
_version_	1747827987371261952
spelling	my-uum-etd.58972021-04-05T03:13:17Z Factors which influence student satisfaction among international postgraduate students in Universiti Utara Malaysia 2016 Khaled Mohamed Helmy, Aya Mohd Isa, Mohd Faizal School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment LB2300 Higher Education In today’s competitive environment student satisfaction become a significant factor for higher education. This was because satisfied students could attract new students and help to retain existing students. Despite importance of student satisfaction in higher education institutions, limited studies have been done on student satisfaction in Malaysian higher education. The declining number of international postgraduate students in UUM had raised researcher interest to make the study. The objective of this study was to examine the influence of some factors like accommodation, cafeteria food service, transportation and teaching quality on student satisfaction among international postgraduate students in Universiti Utara Malaysia (UUM). The survey method utilizes the questionnaire for data collection process. Pearson Correlation and Multiple Regression were used for data analysis through SPSS version The survey questionnaires were distributed to 291 respondents however only 192 questionnaires were received back or 65.9 percent. The main finding of study showed there were significant relationships between accommodation, cafeteria food service, teaching quality and student satisfaction. Transportation, however, did not show any significant relationship with student satisfaction 2016 Thesis https://etd.uum.edu.my/5897/ https://etd.uum.edu.my/5897/1/s816379_01.pdf text eng public https://etd.uum.edu.my/5897/2/s816379_02.pdf text eng public masters masters Universiti Utara Malaysia Abbasi, M. N., Malik, A., Chaudhry, I. S., & Imdadullah, M. (2011). A study on student satisfaction in Pakistani universities: the case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209.doi:10.5539/ass. v7n7p209 Abdullah, F. (2006). The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569-581. doi: 10.1111/j.1470-6431.2005. 00480.x Abramson, P. (2009). Downsizing residence halls: space and costs. Living on Campus, 2009 College Housing Report, 12(5), 20. Abramson, P. (2010). Green & Growing:Sustainability and amenities are increasing in new residence hall projects. 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