Factors influence online buying behavior on online shopping: A study among UUM postgraduate students

The internet has develop new distribution channel and online transaction are rapidly increasing. This has created a need to understand how the consumer perceive and effect their buying. The purpose of this dissertation is to examine if there is any particular factors that influence the consumer buyi...

Full description

Saved in:
Bibliographic Details
Main Author: Su'aidah, Abdullah
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
Online Access:https://etd.uum.edu.my/5936/1/s817829_01.pdf
https://etd.uum.edu.my/5936/2/s817829_02.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.5936
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Sulaiman, Yaty
topic HF5415.33 Consumer Behavior.
spellingShingle HF5415.33 Consumer Behavior.
Su'aidah, Abdullah
Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
description The internet has develop new distribution channel and online transaction are rapidly increasing. This has created a need to understand how the consumer perceive and effect their buying. The purpose of this dissertation is to examine if there is any particular factors that influence the consumer buying behaviour online. Primary data was collected through a survey that were conducted on students of Universiti Utara Malaysia. Price, trust, convenience, website quality and security were identified as important factors which lead to certain buying behavior in online shopping. The world wide web is rebuild around people where social circles influence is lead to online buying. Price, trust, convenience, web design and security have been identified as important factors. Price was considered to be the most important and affecting factor for the majority of internet consumer. Most of the consumers hesitate not to shopping online, because of the insecure payment and transactions systems.
format Thesis
qualification_name masters
qualification_level Master's degree
author Su'aidah, Abdullah
author_facet Su'aidah, Abdullah
author_sort Su'aidah, Abdullah
title Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
title_short Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
title_full Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
title_fullStr Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
title_full_unstemmed Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
title_sort factors influence online buying behavior on online shopping: a study among uum postgraduate students
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2016
url https://etd.uum.edu.my/5936/1/s817829_01.pdf
https://etd.uum.edu.my/5936/2/s817829_02.pdf
_version_ 1776103680191234048
spelling my-uum-etd.59362023-03-09T03:05:00Z Factors influence online buying behavior on online shopping: A study among UUM postgraduate students 2016 Su'aidah, Abdullah Sulaiman, Yaty School of Business Management School of Business Management HF5415.33 Consumer Behavior. The internet has develop new distribution channel and online transaction are rapidly increasing. This has created a need to understand how the consumer perceive and effect their buying. The purpose of this dissertation is to examine if there is any particular factors that influence the consumer buying behaviour online. Primary data was collected through a survey that were conducted on students of Universiti Utara Malaysia. Price, trust, convenience, website quality and security were identified as important factors which lead to certain buying behavior in online shopping. The world wide web is rebuild around people where social circles influence is lead to online buying. Price, trust, convenience, web design and security have been identified as important factors. Price was considered to be the most important and affecting factor for the majority of internet consumer. Most of the consumers hesitate not to shopping online, because of the insecure payment and transactions systems. 2016 Thesis https://etd.uum.edu.my/5936/ https://etd.uum.edu.my/5936/1/s817829_01.pdf text eng public https://etd.uum.edu.my/5936/2/s817829_02.pdf text eng public masters masters Universiti Utara Malaysia AadWeening.(2012). B2C Global e-Commerce Overview.Interactive Media in Retail Group Aaker, D. A., Kumar, V., Day, G.S., & Lawley, M. (2005). Marketing research: The Pacific Rim edition. Queensland, Australia: John Wiley & Sons Australia. Anderson, E.W., & Sullivan, M.W. (1993). The antecedents and consequences of customer satisfaction for the firms Marketing Science, 12, 125-43. Ba, S. and Pavlou, A.P. (2002), “Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior”, MIS Quarterly, Vol. 26 No. 3, pp. 243-68. Babbie, E. R. (2004). The practice of social research (10th ed.). Belmont, CA: Wadsworth Thomson Learning. Bailey, J.P. and Bakos, Y. (1997), “An exploratory study of the emerging role of electronic intermediaries”, International Journal of Electronic Commerce, Vol. 1 No. 3, pp. 7-20. Bart, Yakov, Venkatesh Shankar, Fareena Sultan, and Glen L. Urban (2005), “Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers?,” A Large-Scale Exploratory Empirical Study. Journal of Marketing, 69 (4), 133–52. Bashir, Adil (2013), “Consumer Behavior towards online shopping of electronics in Pakistan”, Seinäjoki University of Applied sciences, p-60. Berry, L.L., Seiders, K. and Grewal, D. (2002), “Understanding service convenience”, Journal of Marketing, Vol. 66 No. 3, pp. 1-17. Bhatti, M. A., Hoe, C. H., & Sundram, V. P. K. (2012). A Guide for Beginners Data Analysis Using SPSS and AMOS. Pearson Malaysia. Bigné-Alcañiz, E., Ruiz-Mafé, C., Aldás-Manzano, J. and Sanz-Blas, S, (2008), “Influence of online shopping information dependency and innovativeness on internet shopping adoption”, Online Information Review, vol. 32, no. 5, pp. 648-667. Blackwell, RD, Miniard, PW & Engel, JF (2006). Consumer behavior, 10th edn, Thomson South-Western, Boston. Boulding, W., Ajay, K., Staelin, R., & Zeithaml: V. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Jornal of Marketirig Research, 30(1), 7-27. Bourlakis, M., Papagiannidis, S. and Fox, H, (2008), “E-consumer behaviour: Past, present and future trajectories of an evolving retail revolution”, International Journal of E-Business Research, vol. 4, no. 3, pp.64-67, 69, 71-76. Burns, A.C., & Bush, R.F. (2002). Marketing research: Online research applications (4th ed), Prentice Hall, New Jersey Carlos Flavián Miguel Guinalíu, (2006),"Consumer trust, perceived security and privacy policy", Industrial Management & Data Systems, Vol. 106 Iss 5 pp. 601 – 620 Carlos Flavián Miguel Guinalíu, (2006),"Consumer trust, perceived security and privacy policy", Industrial Management & Data Systems, Vol. 106 Iss 5 pp. 601 – 620 Permanent link to this document: http://dx.doi.org/10.1108/02635570610666403 Chaffey, D. 2011. E-business and E-commerce Management: Strategy, Implementation and Practice. Harlow: Pearson Education. Chih, W-H, Hsi-Jui W. C., and Li, H-J. (2012). The Antecedents of Consumer Online Buying Impulsiveness on a Travel Website: Individual Internal Factor Perspectives. Journal of Travel & Tourism Marketing Vol. 29 No.5:430–443. Constantinides, E., (2004), “Influencing the online consumer’s behaviour: The web experiences”, Internet Research, vol. 14, no. 2, pp.111-126. Dave Chaffey (2006); Definition of E-marketing Vs Digital Marketing-Online Marketing Mix; Available at http://ww.smarinsights.com/archive/digital-marketing- strategy/ Assessed 28/06/2015. David J. DiRusso Susan M. Mudambi David Schuff, (2011),"Determinants of prices in an online marketplace", Journal of Product & Brand Management, Vol. 20 Iss 5 pp. 420 - 428 Dawson, S. and Kim, M. (2009). “External and internal trigger cues of impulse buying online”, Direct Marketing: An International Journal, Vol. 3 No. 1, pp. 20-34. Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of marketing research, 18(1), 39-50. Retrieved from http://dx.doi.org/10.2307/3151312 Ghozali, H. I. F., J., & Seti, M. (2005). Structural equation modelling-teori, konsep, dan aplikasi denguan program LISREL 8.54. Semarang, Indonesia: Badan Penerbit University Diponegoro. Glen L. Urbana, Cinda Amyxb & Antonio Lorenzonc, (2009), “Online Trust: State of the Art, New Frontiers, and Research Potential”, Journal of Interactive Marketing, Vol. 23 179–190. Goldsmith, R.E. and Flynn, L.R., (2005), “Bricks, clicks, and pix: apparel buyers’ use of stores, internet, and catalogs compared”, International Journal of Retail & Distribution Management, vol. 33, no. 4, pp.271-283. Gregory, J.R. (2000), Psychological Testing: History, Principles, and Applications, Allyn and Bacon, Toronto. Hair J. R., Black, J., Babin, W. C., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Upper-Saddle River, New Jersey: Prentice Hall. Hair J.F., Black W.C., Babin B.J., Anderson R.E., and Tatham R.L. (2006). Multivariate data analysis 6th Edition. Pearson Prentice Hall. New Jersey. Hair, J.F.J., Babin, B., Money, A.H. and Samuel, P. (2003). Essentials of Business Research Methods. USA: John Wiley and Sons, Leyh Publishing, LLC. Haubl, G., and Trifts, V. ìConsumer decision making in online shopping environments: the effects of interactive decision aids,î Marketing Science (19:1), 2000, pp. 4-21 Hermes, N., (2000) “Fiscal decentralisation in developing countries”, Review of medium_being_ reviewed title_of_work_reviewed_in_italics. De Economist, Vol. 148, No. 5:690-692. Hofacker, C.R., (2001), Internet Marketing, 3rd ed., Wiley, New York. Hsin-Hui Lin , (2015),"The effects of price-matching guarantees on consumer response in an online retail context", Journal of Service Theory and Practice, Vol. 25 Iss 6 pp. 658 – 679 Permanent link to this document: http://dx.doi.org/10.1108/JSTP-05-2014-0100 Jarvenpaa, S. L., Tractinsky, N., and Vitale, M. “Consumer trust in an Internet store,” Information Technology and Management (1), 2000, pp. 45–71. Jih, W.J. (2007), “Effects of consumer-perceived convenience on shopping intention in mobile commerce: an empirical study”, International Journal of E-Business Research, Vol. 3 No. 4, pp. 33-48. Jiyoung Kim Sharron J. Lennon, (2013),"Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention", Journal of Research in Interactive Marketing, Vol. 7 Iss 1 pp. 33 – 56 Jiyoung Kim Sharron J. Lennon, (2013),"Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention", Journal of Research in Interactive Marketing, Vol. 7 Iss 1 pp. 33 – 56 Jiyoung Kim Sharron J. Lennon, (2013),"Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention", Journal of Research in Interactive Marketing, Vol. 7 Iss 1 pp. 33 – 56 Permanent link to this document: http://dx.doi.org/10.1108/17505931311316734 Junhong, C., (2009), “Would you shop online for groceries?” http://www.asiaone.com/Business/News/ My%2BMoney/Story/A1Story20090810160169.html, Asiaone.com. Kardes, F. Cronley, M. & Cline, T. 2011. Mason: South-Western Cengage Learning. Keeney, R.L., (1999), “The value of internet commerce to the customer”, Management Science, vol. 45, no. 4, pp. 533-542. Kim, S. and Stoel, L. (2004a), “Apparel retailers: website quality dimensions and satisfaction”, Journal of Retailing and Consumer Services, Vol. 11 No. 2, pp. 109-17. Kolsaker, A. and Payne, C. (2002), “Engendering trust in e-commerce: a study of genderbased concerns”, Marketing Intelligence & Planning, Vol. 20 No. 4, pp. 206-14. Koo, D.M., Kim, J.J. and Lee, S.H., (2008), “Personal values as underlying motives of shopping online”, Asia Pacific Journal of Marketing and Logistics, vol. 20, no. 2, pp. 156-173. Korgaonkar, P.A. and Karson, E.J., (2007), “The influence of perceived product risk on consumers’ e-tailer shopping preference”, Journal of Business and Psychology, vol. 22, no. 1, pp. 55-64. Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607-10. Kuester, Sabine (2012): MKT 301: Strategic Marketing & Marketing in Specific Industry Contexts, University of Mannheim, p-110. Kumar, A. and Dillon, W. (1987), “Some further remarks on measurement-structure interaction and the unidimensionality of constructs”, Journal of Marketing Research, Vol. 24, pp. 438-44. Laudon K.C and Traver C.G. (2013); E-commerce, Business Technology Society; 9th edn. Pearson Education Limited, Edinburgh Gate, Harlow, England. Laudon, K.C. and Traver, C.G., (2009), E-Commerce Business. Technology. Society, 5th edition, Prentice Hall, New Jersey Lim, H. and Dubinsky, A.J., (2004), “Consumers’ perceptions of e-shopping characteristics:An expectancy-value approach”, The Journal of Services Marketing, vol. 18, no. 6, pp. 500-513. Ling (Alice) Jiang Zhilin Yang Minjoon Jun, (2013),"Measuring consumer perceptions of online shopping convenience", Journal of Service Management, Vol. 24 Iss 2 pp. 191 - 214 Ling (Alice) Jiang Zhilin Yang Minjoon Jun, (2013),"Measuring consumer perceptions of online shopping convenience", Journal of Service Management, Vol. 24 Iss 2 pp. 191 – 214 Permanent link to this document: http://dx.doi.org/10.1108/09564231311323962 Liu, C. and Guo, Y., (2008), “Validating the end-user computing satisfaction instrument for online shopping systems”, Journal of Organizational and End User Computing, vol. 20, no. 4, pp.74- 96. Malhotra, N. K. (1988). Self concept and product choice: an integrated perspective. Journal of Economic Psychology, 9(1), 1-28. Malhotra, N., & Birks, D. (1999) Marketing research: An applied approach. Prentice Hall. Manali Khaniwale (2005), “Consumer Buying Behavior”, International Journal of Innovation and Scientific Research, Vol. 14 No. 2 Apr. 2015, pp. 278-286. McKnight, D. H., & Chervany, N. L. (2001). Conceptualizing trust: a typology and ecommerce customer relationships model. Paper presented at the 34th Hawaii International Conference on System Sciences, Maui, Hawaii. Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. Intemational Jounal of Electronic Commerce 7(7), 101-134. Morgan, R.M., & Hunt, S.D. (1994). The commitment trust theory of relationship marketing, Journal of Marketing, 58, pp.20–38. Nunnally, J.C. (1978). Psychometric theory (2nd ed.) New York: McGraw-Hill. Pallant, J. (2001). SPSS survival manual: A step by step guide to data analysis using SPSS for windows (1 ed). Australia: Allen & Unwin. Park, C. H., & Kim, Y. G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31(1), 16-29. Park, C., & Jun, J.-K. (2003). A Cross-Cultural Piaw, C.Y. (2012). Mastering research method. Selangor, Malaysia: Mc Graw Hill. Prasad, C. and Aryasri, A., (2009), “Determinants of shopper behavior in e-tailing: An empirical analysis”, Paradigm, vol. 13, no. 1, pp.73-83. Ranganatham, C. and Ganapathy, S. (2002), “Key dimension of business-to-consumer websites”, Information and Management, Vol. 39 No. 6, pp. 457-465. Richard, M.O. (2005), “Modeling the impact of internet atmospherics on surfer behaviour”, Journal of Business Research, Vol. 58 No. 12, pp. 1632-1642. Rousseau, Denise M., Sim B. Sitkin, Ronald S. Burt, and Colin Camerer (1998), “Not So Different After All: A Cross-Discipline View of Trust,” Academy of Management Review, 23 (3), 393–404. Rox, H., (2007), “Top reasons people shop online may surprise you,” http://www.associatedcontent. com/article/459412/top_reasons_people_shop_ online_may.html?cat =3, Associatecontent.com. Sahney, S., Ghosh, K. and Shrivastava, A. (2013). “Conceptualizing consumer „trust‟ in online buying behavior: an empirical inquiry and model development in Indian context”, Journal of Asia Business Studies, Vol. 7 No.3. Sanchez, G. (2013). PLS Path Modeling with R. Retrieved from http://gastonsanchez.com/PLS_Path_ Modeling_with_R.pdf Sangeeta Sahney Koustab Ghosh Archana Shrivastava, (2013),"Conceptualizing consumer “trust” in online buying behaviour: an empirica inquiry and model development in Indian context", Journal of Asia Business Studies, Vol. 7 Iss 3 pp. 278 – 298 Permanent link to this document: http://dx.doi.org/10.1108/JABSJul-2011-0038 Saunders , M., Lewis, P. and Thornhill, A (2007) Research Method for Business Students (4th ed), Edinburgh Gate, Pearson Higher Education. Saunders, M., Lewis, P. & Thornhill, A. 2009. Research Methods for Business Students. Fifth Edition. England: Pearson Education Limited. Saunders, S., & Munro, D. (2000). The construction and validation of a consumer orientation questionnaire (scoi) designed to measure Fromms (1955) marketing character in Australia. Social Behavior and Personality: an international journal 28(3), pp. 219- 240. Seiders, K., Voss, G.B., Godfrey, A.L. and Grewal, D. (2007), “SERVCON: development and validation of a multidimensional service convenience scale”, Journal of the Academy Marketing Science, Vol. 35, pp. 144-156. Sekaran, U. (2003). Research methods for business (4th ed.). Hoboken, NJ: John Wiley & Sons. Sekaran, U., & Bougie, R. (2010). Research Methods for Business: A Skill Building Approach (5th ed.). United Kingdom. John Wiley & Sons Ltd. Shannon Cummins James W. Peltier John A. Schibrowsky Alexander Nill , (2014),"Consumer behavior in the online context", Journal of Research in Interactive Marketing, Vol. 8 Iss 3 pp. 169 – 202 Permanent link to this document: http://dx.doi.org/10.1108/JRIM-04-2013-0019 Solomon, M. and Rabolt, N. 2009. Consumer Behaviour in Fashion. New Jersey. Prentice Hall. Solomon, M. 2011. Consumer Behaviour; Buying, Having and Being. Ninth Edition. New Jersey: Pearson Education Limited. Song, J., and Zahedi, F. M. ìWeb design in e-commerce: a theory and empirical analysis, î Proceeding of 22nd International Conference on Information Systems, 2001, pp. 219 Sultan, F., Urban, G.L., Shankar, V. and Bart, I.Y. (2002), ‘‘Determinants and role of trust in e-business: a large scale empirical study’’, Working Paper 4282- 02, MIT Sloan School of Management, available at: http://papers.ssrn.com/sol3/papers. cfm?abstract_id ¼ 380404. Sundström, M. (2007). In Swedish: De säger att nätbutik är bekvämt. [English - They say the online store is convenient.] PhD Diss. Gothenburg University, BAS Tabachnick, B., & Fidell, L. (2001). Logistic regression. Using Multivariate Statistics (4th ed). Boston, Mass: Allyn & Bacon. The Tech Faq,(2008), “Top reasons why people shop online,” http://www.thetechfaq.com/2008/09/29/top-reasons-why-people-shop-online/, Thetechfaq.com. Tsikriktsis, N. (2005). A review of techniques for treating missing data in OM survey research. Journal of Operations Management, 24(1), 53-62. Verisign, (2009), “Scribendi,” http://www.verisign.com/ssl/ssl-information-center/ sslcase-studies/ scribendi/index.html,Verisign.com. Wang, C.L., Ye, L.R., Zhang, Y. and Nguyen, D.D., (2005), “Subscription to fee-based online services: What makes consumer pay for online content?” Journal of Electronic Commerce Research, vol. 6, no. 4, pp.301-311. Whysall, P., (2000), “Retailing and the internet: a review of ethical issues”, International Journal of Retail & Distribution Management, vol. 28, no. 11, pp.481-489. Xiaolin Xing Fang-Fang Tang Zhenlin Yang, (2004),"Pricing dynamics in the online consumer electronics market", Journal of Product & Brand Management, Vol. 13 Iss 6 pp. 429 - 441 Yannopoulos, Peter (2011). Impact of the Internet on Marketing Strategy Formulation. International Journal of Business and Social Science. Vol. 2 No. 18. http://www.ijbssnet.com/journals/Vol_2_No_18_ October_2011/1.pdf Yoo, B. and Donthu, N. (2001), “Developing a scale to measure the perceived quality of an internet shopping site (SITEQUAL)”, Quarterly Journal of Electronic Commerce, Vol. 2 No. 1, pp. 31-47. Yu, T. and Wu, G, (2007), “Determinants of internet shopping behavior: An application of reasoned behavior theory”, International Journal of Management, vol. 24, no. 4, pp. 744-762, 823 Zhang, P., von Dran, G. M., Small, R. V. and Barcellos, S. ìA two-factor theory for website design,î Proceedings of the 33rd Annual Hawaii International Conference on System Sciences (HICSS33), January 2000 Zhang, P., and von Dran, G. M. ìSatisfactor and dissatisfactorers: A two-factor model for website design and evaluation,î Journal of the American Society for Information Science (51:4), 2000, pp. 1253-1268. Zellweger, Paul (1997). Web-based Sales: Defining the Cognitive Buyer. Electronic Markets, 7 (3), 10-16.