Consumers' intention to use e-money mobile using the decomposed theory of planned behavior

The purpose of this study is to understand consumers’ behavior on their intention to use e-money mobile.The study of the intention to use e-money mobile is still at the early stage in payment transaction. The e-money mobile is a new product for payment transaction that look for massive, micro, and q...

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Main Author:	Husnil, Khatimah
Format:	Thesis
Language:	eng eng
Published:	2016
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/6305/1/s95256_01.pdf https://etd.uum.edu.my/6305/2/s95256_02.pdf
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id	my-uum-etd.6305
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Halim, Fairol
topic	HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. Husnil, Khatimah Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
description	The purpose of this study is to understand consumers’ behavior on their intention to use e-money mobile.The study of the intention to use e-money mobile is still at the early stage in payment transaction. The e-money mobile is a new product for payment transaction that look for massive, micro, and quick means for transaction. The model that integrates in this study is the Decomposed Theory of Planned Behaviour (DTPB). In particular, it is simultaneously assesses the determinants of consumers’ intention to use e-money mobile in Indonesia which examines twelve (12) variables. The variables are attitude, awareness, subjective norm, perceived behavioral control, perceived risk, perceived security, relative advantage, complexity, social-cultural influence, family, self-confidence, and resources facilitating conditions. Based on a sample of one thousand and three hundred (1300) respondents was selected using mall-intercept method with technique sampling multistage cluster sampling and systematic random sampling in Padang, Indonesia. The Partial Least Squares Method (PLS) series PLS 2.0 M3 for algorithm and bootstrap techniques and SPSS 18 was used to test the hypothesis that has been developed. Results show that all variables had significant positive influence on the intention to use e-money mobile excluded the awareness. The awareness has positive influence but not significant on the intention to use e-money mobile. This study contributes to improve the specific theory of DTPB that generally limited to e-Commerce, e-Banking, and others social networking. The findings give more information to the issuers about the characteristic consumers and add new knowledge for academics, practioners, bank, assurance companies, airline companies and the health sector.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Husnil, Khatimah
author_facet	Husnil, Khatimah
author_sort	Husnil, Khatimah
title	Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
title_short	Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
title_full	Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
title_fullStr	Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
title_full_unstemmed	Consumers' intention to use e-money mobile using the decomposed theory of planned behavior
title_sort	consumers' intention to use e-money mobile using the decomposed theory of planned behavior
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2016
url	https://etd.uum.edu.my/6305/1/s95256_01.pdf https://etd.uum.edu.my/6305/2/s95256_02.pdf
_version_	1747828055442718720
spelling	my-uum-etd.63052021-04-05T02:35:43Z Consumers' intention to use e-money mobile using the decomposed theory of planned behavior 2016 Husnil, Khatimah Halim, Fairol Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. The purpose of this study is to understand consumers’ behavior on their intention to use e-money mobile.The study of the intention to use e-money mobile is still at the early stage in payment transaction. The e-money mobile is a new product for payment transaction that look for massive, micro, and quick means for transaction. The model that integrates in this study is the Decomposed Theory of Planned Behaviour (DTPB). In particular, it is simultaneously assesses the determinants of consumers’ intention to use e-money mobile in Indonesia which examines twelve (12) variables. The variables are attitude, awareness, subjective norm, perceived behavioral control, perceived risk, perceived security, relative advantage, complexity, social-cultural influence, family, self-confidence, and resources facilitating conditions. Based on a sample of one thousand and three hundred (1300) respondents was selected using mall-intercept method with technique sampling multistage cluster sampling and systematic random sampling in Padang, Indonesia. The Partial Least Squares Method (PLS) series PLS 2.0 M3 for algorithm and bootstrap techniques and SPSS 18 was used to test the hypothesis that has been developed. Results show that all variables had significant positive influence on the intention to use e-money mobile excluded the awareness. The awareness has positive influence but not significant on the intention to use e-money mobile. This study contributes to improve the specific theory of DTPB that generally limited to e-Commerce, e-Banking, and others social networking. The findings give more information to the issuers about the characteristic consumers and add new knowledge for academics, practioners, bank, assurance companies, airline companies and the health sector. 2016 Thesis https://etd.uum.edu.my/6305/ https://etd.uum.edu.my/6305/1/s95256_01.pdf text eng public https://etd.uum.edu.my/6305/2/s95256_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abushanab, E., & Pearson, J. (2007). Internet banking in Jordan. Journal of System and Information Technology. 9(1), 78-97. Ahuja, M., Gupta, B., & Raman, P. (2003). An Empirical Investigation of Online Consumer Purchasing Behavior. Communications of The ACM , 46(12), 145-151. Ajzen, I. (2005). Attitudes, Personality and Behavior (Second edition). New York, USA: Open University Press. Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. K. (Eds.), & J. Beckman, Action-control: From Cognition to Behavior (pp. 11-39). Heidelberg: Springer. Ajzen, I. (2002). 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