Intention to use e-government services among the academic staff in Saudi universities

Intention to use e-government services among the academic staff in Saudi universities

E-government diffusion and usage is a global topic that concerns many countries worldwide. E-government is a way for providing services of government over online channels of communication to its citizens. Saudi Arabia has implemented a program of e-government in 2005 to encourage performance of publ...

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Main Author: Khalid F, Alanazi Mujahed
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
LB2300 Higher Education
T Technology (General)
Online Access:https://etd.uum.edu.my/6333/1/s91852_01.pdf
https://etd.uum.edu.my/6333/2/s91852_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd. Noor, Nor Azila
topic LB2300 Higher Education
T Technology (General)
spellingShingle LB2300 Higher Education
T Technology (General)
Khalid F, Alanazi Mujahed
Intention to use e-government services among the academic staff in Saudi universities
description E-government diffusion and usage is a global topic that concerns many countries worldwide. E-government is a way for providing services of government over online channels of communication to its citizens. Saudi Arabia has implemented a program of e-government in 2005 to encourage performance of public sectors through acquiring the benefits of Information Communication Technology (ICT) advances. This study focuses on the factors that influence intention to use e-government among the academic staff in Saudi Arabia. In addition, this study is to identify the mediating role of e-government awareness on the relationships between social influence, trust of internet and trust in intermediaries and intention to use e-government and the mediating role of perceived risk on the relationships between trust of internet and trust in intermediaries and intention to use e-government. Based on the Theory of Planned Behaviour (TPB), this study integrated these factors to examine their influences on intention to use e-government. This study utilized a quantitative approach using a survey to reflect consumers’ perspectives towards e-government usage. To examine the hypothesized model, the data were collected from the academic staff working in Saudi public universities. This study employed Partial Least Squares techniques to confirm the validity and reliability of the measurement model and to examine the structural relationships. The findings of the study confirmed the influences of social influence, e-government awareness, trust in intermediary and perceived risk on intention to use e-government. Further, awareness of e-government is influenced by social influence, trust in Internet and trust in intermediary and mediates the relationship between these factors and intention to use e-government. Trust in Internet factor emerged as significant predictor of consumers’ risk perceptions and mediates the relationship between this factor and intention to use e-government. This study has important implications for e-government practitioners, researchers and policy decision makers interested in the implementation of e-government
format Thesis
qualification_name Doctor of Business Administration (DBA)
qualification_level Doctorate
author Khalid F, Alanazi Mujahed
author_facet Khalid F, Alanazi Mujahed
author_sort Khalid F, Alanazi Mujahed
title Intention to use e-government services among the academic staff in Saudi universities
title_short Intention to use e-government services among the academic staff in Saudi universities
title_full Intention to use e-government services among the academic staff in Saudi universities
title_fullStr Intention to use e-government services among the academic staff in Saudi universities
title_full_unstemmed Intention to use e-government services among the academic staff in Saudi universities
title_sort intention to use e-government services among the academic staff in saudi universities
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2016
url https://etd.uum.edu.my/6333/1/s91852_01.pdf
https://etd.uum.edu.my/6333/2/s91852_02.pdf
_version_ 1747828060263022592
spelling my-uum-etd.63332021-04-05T03:13:42Z Intention to use e-government services among the academic staff in Saudi universities 2016 Khalid F, Alanazi Mujahed Mohd. Noor, Nor Azila Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business LB2300 Higher Education T Technology (General) E-government diffusion and usage is a global topic that concerns many countries worldwide. E-government is a way for providing services of government over online channels of communication to its citizens. Saudi Arabia has implemented a program of e-government in 2005 to encourage performance of public sectors through acquiring the benefits of Information Communication Technology (ICT) advances. This study focuses on the factors that influence intention to use e-government among the academic staff in Saudi Arabia. In addition, this study is to identify the mediating role of e-government awareness on the relationships between social influence, trust of internet and trust in intermediaries and intention to use e-government and the mediating role of perceived risk on the relationships between trust of internet and trust in intermediaries and intention to use e-government. Based on the Theory of Planned Behaviour (TPB), this study integrated these factors to examine their influences on intention to use e-government. This study utilized a quantitative approach using a survey to reflect consumers’ perspectives towards e-government usage. To examine the hypothesized model, the data were collected from the academic staff working in Saudi public universities. This study employed Partial Least Squares techniques to confirm the validity and reliability of the measurement model and to examine the structural relationships. The findings of the study confirmed the influences of social influence, e-government awareness, trust in intermediary and perceived risk on intention to use e-government. Further, awareness of e-government is influenced by social influence, trust in Internet and trust in intermediary and mediates the relationship between these factors and intention to use e-government. Trust in Internet factor emerged as significant predictor of consumers’ risk perceptions and mediates the relationship between this factor and intention to use e-government. This study has important implications for e-government practitioners, researchers and policy decision makers interested in the implementation of e-government 2016 Thesis https://etd.uum.edu.my/6333/ https://etd.uum.edu.my/6333/1/s91852_01.pdf text eng public https://etd.uum.edu.my/6333/2/s91852_02.pdf text eng public dba dba Universiti Utara Malaysia Ablon, L., & Libicki, M. (2015). Hackers' Bazaar: The Markets for Cybercrime Tools and Stolen Data. 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