The relationship between e-government system and government operation excellence in the Sultanate of Oman

The relationship between e-government system and government operation excellence in the Sultanate of Oman

Every government is seeking to provide the best services to demonstrate efficiency and excellence of performance. This goal could be achieved by improving the service performance of entire sectors in society. The government of Sultanate of Oman has realized the importance of moving towards informa...

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Main Author: Al Salmi, Muatasim Anwar Ahmed
Format: Thesis
Language:eng
eng
Published: 2016
Subjects:
TK5101-6720 Telecommunication
JS Local government Municipal government
Online Access:https://etd.uum.edu.my/6580/1/s95660_01.pdf
https://etd.uum.edu.my/6580/2/s95660_02.pdf
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id my-uum-etd.6580
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohtar, Shahimi
Hasnan, Norlena
topic TK5101-6720 Telecommunication
JS Local government Municipal government
spellingShingle TK5101-6720 Telecommunication
JS Local government Municipal government
Al Salmi, Muatasim Anwar Ahmed
The relationship between e-government system and government operation excellence in the Sultanate of Oman
description Every government is seeking to provide the best services to demonstrate efficiency and excellence of performance. This goal could be achieved by improving the service performance of entire sectors in society. The government of Sultanate of Oman has realized the importance of moving towards information technology. Therefore, e-Government initiatives were launched in Oman as a part of overall country information technology in 1998. It was first established under the name “Digital Oman”. Every government sector has since upgraded the performance by having its own websites and e-services application. However, there are gaps and loose connections exist among the sectors, which has consequently tarnished the image of Omani E-government. This has led to important questions about the requirement of modification and improvement of such service. Hence, the purpose of this research is to investigate and explore the factors that drive the e-government implementation and affect the government performance as well as the government-citizen relationship in Sultanate of Oman. A survey was conducted among Omani citizens in order to have their feedback and overview of the current e-government in the Sultanate, their technological and behavioral intention in using the e-government system and the governmental operation excellence (GOE) of the system. The outcomes of the study indicate that the e-government system has a direct effect towards GOE. The ‘technology intention to use’ is found to have a mediating effect, while the ‘behavioral intention to use’ has a partially mediating effect on the e-government project approach from citizen's point of view. The study outcomes should offer guidance to conduct e-government projects, especially for the policy makers in the Sultanate of Oman for future researchers. It also can provide a foundation for future researches related to the issues of the government-citizen relationship.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Al Salmi, Muatasim Anwar Ahmed
author_facet Al Salmi, Muatasim Anwar Ahmed
author_sort Al Salmi, Muatasim Anwar Ahmed
title The relationship between e-government system and government operation excellence in the Sultanate of Oman
title_short The relationship between e-government system and government operation excellence in the Sultanate of Oman
title_full The relationship between e-government system and government operation excellence in the Sultanate of Oman
title_fullStr The relationship between e-government system and government operation excellence in the Sultanate of Oman
title_full_unstemmed The relationship between e-government system and government operation excellence in the Sultanate of Oman
title_sort relationship between e-government system and government operation excellence in the sultanate of oman
granting_institution Universiti Utara Malaysia
granting_department School of Technology Management & Logistics
publishDate 2016
url https://etd.uum.edu.my/6580/1/s95660_01.pdf
https://etd.uum.edu.my/6580/2/s95660_02.pdf
_version_ 1747828097060700160
spelling my-uum-etd.65802021-04-05T01:46:37Z The relationship between e-government system and government operation excellence in the Sultanate of Oman 2016 Al Salmi, Muatasim Anwar Ahmed Mohtar, Shahimi Hasnan, Norlena School of Technology Management & Logistics School of Technology Management & Logistics TK5101-6720 Telecommunication JS Local government Municipal government Every government is seeking to provide the best services to demonstrate efficiency and excellence of performance. This goal could be achieved by improving the service performance of entire sectors in society. The government of Sultanate of Oman has realized the importance of moving towards information technology. Therefore, e-Government initiatives were launched in Oman as a part of overall country information technology in 1998. It was first established under the name “Digital Oman”. Every government sector has since upgraded the performance by having its own websites and e-services application. However, there are gaps and loose connections exist among the sectors, which has consequently tarnished the image of Omani E-government. This has led to important questions about the requirement of modification and improvement of such service. Hence, the purpose of this research is to investigate and explore the factors that drive the e-government implementation and affect the government performance as well as the government-citizen relationship in Sultanate of Oman. A survey was conducted among Omani citizens in order to have their feedback and overview of the current e-government in the Sultanate, their technological and behavioral intention in using the e-government system and the governmental operation excellence (GOE) of the system. The outcomes of the study indicate that the e-government system has a direct effect towards GOE. The ‘technology intention to use’ is found to have a mediating effect, while the ‘behavioral intention to use’ has a partially mediating effect on the e-government project approach from citizen's point of view. The study outcomes should offer guidance to conduct e-government projects, especially for the policy makers in the Sultanate of Oman for future researchers. It also can provide a foundation for future researches related to the issues of the government-citizen relationship. 2016 Thesis https://etd.uum.edu.my/6580/ https://etd.uum.edu.my/6580/1/s95660_01.pdf text eng public https://etd.uum.edu.my/6580/2/s95660_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Aasi, J., Abbott, B.P., Abbott, R., Abbott, T., Abernathy, M.R., Ackley, K., Adams, C., Adams, T., Addesso, P., Adhikari, R.X. and Adya, V., 2015. Advanced ligo. Classical and Quantum Gravity, 32(7), p.074001. Abanumy, A.N., Mayhew, P. and Al-Badi, A.H., 2003, December. 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