Factors influences on the emotional stability among Customs officers in Malaysia

The main objective of this study is to examine the factors influences on the emotional stability among customs officers in Malaysia. In order to measure that, individual factor (interpersonal and skills) and Organizational factors (workload and organization procedures) were used. Data were gathered...

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Main Author:	Julianah, Jumahat
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/6981/1/s819239_01.pdf https://etd.uum.edu.my/6981/2/s819239_02.pdf
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id	my-uum-etd.6981
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abdul Rahim, Noor Fareen
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Julianah, Jumahat Factors influences on the emotional stability among Customs officers in Malaysia
description	The main objective of this study is to examine the factors influences on the emotional stability among customs officers in Malaysia. In order to measure that, individual factor (interpersonal and skills) and Organizational factors (workload and organization procedures) were used. Data were gathered through questionnaire survey. A total of 398 Customs officers in Malaysia participated in this study. The study used SPSS 22.0 to analyze the data. The methodology used in this research is method descriptive that involves the use of frequencies and percentages for analyzing the demographics of respondents. The two main data analysis techniques, correlation analysis and multiple regression analysis were used to verify the hypotheses. The Pearson correlation analysis confirmed a significant relationship between independent variables and dependent variable. Individual factors (interpersonal and skills) have positive relationship with emotional stability while organizational factors (workload and organization procedures) have negative relationship with emotional stability. Analysis of standard multiple regression shows that interpersonal, skills, workload and organization procedures effect 68.4 percent of emotional stability. The findings are believed to help the organization to have better understanding about employees emotions and to take advantage on enhancing emotional stability officers to achieve better performance.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Julianah, Jumahat
author_facet	Julianah, Jumahat
author_sort	Julianah, Jumahat
title	Factors influences on the emotional stability among Customs officers in Malaysia
title_short	Factors influences on the emotional stability among Customs officers in Malaysia
title_full	Factors influences on the emotional stability among Customs officers in Malaysia
title_fullStr	Factors influences on the emotional stability among Customs officers in Malaysia
title_full_unstemmed	Factors influences on the emotional stability among Customs officers in Malaysia
title_sort	factors influences on the emotional stability among customs officers in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2017
url	https://etd.uum.edu.my/6981/1/s819239_01.pdf https://etd.uum.edu.my/6981/2/s819239_02.pdf
_version_	1747828139887689728
spelling	my-uum-etd.69812021-05-09T06:48:50Z Factors influences on the emotional stability among Customs officers in Malaysia 2017 Julianah, Jumahat Abdul Rahim, Noor Fareen School of Business Management School of Business Management HD58.7 Organizational Behavior. The main objective of this study is to examine the factors influences on the emotional stability among customs officers in Malaysia. In order to measure that, individual factor (interpersonal and skills) and Organizational factors (workload and organization procedures) were used. Data were gathered through questionnaire survey. A total of 398 Customs officers in Malaysia participated in this study. The study used SPSS 22.0 to analyze the data. The methodology used in this research is method descriptive that involves the use of frequencies and percentages for analyzing the demographics of respondents. The two main data analysis techniques, correlation analysis and multiple regression analysis were used to verify the hypotheses. The Pearson correlation analysis confirmed a significant relationship between independent variables and dependent variable. Individual factors (interpersonal and skills) have positive relationship with emotional stability while organizational factors (workload and organization procedures) have negative relationship with emotional stability. Analysis of standard multiple regression shows that interpersonal, skills, workload and organization procedures effect 68.4 percent of emotional stability. The findings are believed to help the organization to have better understanding about employees emotions and to take advantage on enhancing emotional stability officers to achieve better performance. 2017 Thesis https://etd.uum.edu.my/6981/ https://etd.uum.edu.my/6981/1/s819239_01.pdf text eng public https://etd.uum.edu.my/6981/2/s819239_02.pdf text eng public other masters Universiti Utara Malaysia Agyeman; Collins Marfo, and Ponniah; V., M. (2014). Employee Demographic Characteristics and Their Effects on Turnover and Retention in MSMEs. International Journal of Recent Advances in Organizational Behaviour and Decision Sciences (IJRAOB). Vol: 1 Issue 1 Alexander Bruggen, (2015), "An empirical investigation of the relationship between workload and performance", Management Decision, Vol. 53 Iss 10 pp. 2377-2389 Arora, Ridhi and Rangnekar, Santosh. (2015). Relationships Between Emotional Stability, Psychosocial Mentoring Support and Career Resilience. 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Factors influences on the emotional stability among Customs officers in Malaysia

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