Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management

Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management

Public hospitals in Saudi Arabia were undergoing tremendous pressure from the government and also public to improve their level of quality services. Hence, this study is undertaken as an effort to examine the factors that influence total quality management (TQM) practices in Saudi Arabia public hosp...

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Main Author: Al Ghamdi, Abdul Rahman Ahmad
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/7154/1/s94353_01.pdf
https://etd.uum.edu.my/7154/2/s94353_02.pdf
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id my-uum-etd.7154
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Yusoff, Rushaimi Zien
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Al Ghamdi, Abdul Rahman Ahmad
Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
description Public hospitals in Saudi Arabia were undergoing tremendous pressure from the government and also public to improve their level of quality services. Hence, this study is undertaken as an effort to examine the factors that influence total quality management (TQM) practices in Saudi Arabia public hospitals. It has also aimed at examining the moderating effect of knowledge management on the relationship between the independent variables of information technology, employee capacity, employee commitment, and the dependent variable of total quality management practices. This study was motivated by the inconsistency of findings reported in the literature regarding the above mentioned relationship. The inconsistencies have led to the emergence of a new research stream that recommends the investigation of moderating variables that could explain the relationships. Therefore, in the present study, different theories were employed including the contingency theory and the resource-based view to providing an insight into the relationships. The study made use of a survey questionnaire randomly distributed to 259 public hospitals in the Saudi Arabia, of which 154 were found suitable for analysis. Statistical Package for Social Sciences (SPSS) was used for the descriptive part of the analysis while Partial Least Squares-Structural Equation Modelling (PLS-SEM) was employed to assess the outer measurement model and the relationships between the variables. The findings of the study revealed that employees’ capacity and information technology were significantly related to TQM practices. The findings also revealed that knowledge management moderated the relationship between employee commitment and TQM while it did not moderate the relationship between employee capacity and information technology and TQM. The study has managerial, policy and theoretical implications along with the recommendations for future research
format Thesis
qualification_name other
qualification_level Doctorate
author Al Ghamdi, Abdul Rahman Ahmad
author_facet Al Ghamdi, Abdul Rahman Ahmad
author_sort Al Ghamdi, Abdul Rahman Ahmad
title Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
title_short Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
title_full Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
title_fullStr Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
title_full_unstemmed Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management
title_sort determinants of total quality management in the saudi public hospital : the moderating impact of knowledge management
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2017
url https://etd.uum.edu.my/7154/1/s94353_01.pdf
https://etd.uum.edu.my/7154/2/s94353_02.pdf
_version_ 1747828163846602752
spelling my-uum-etd.71542021-04-28T06:54:22Z Determinants of total quality management in the Saudi public hospital : the moderating impact of knowledge management 2017 Al Ghamdi, Abdul Rahman Ahmad Yusoff, Rushaimi Zien College of Business (COB) College of Business (COB) HD28-70 Management. Industrial Management Public hospitals in Saudi Arabia were undergoing tremendous pressure from the government and also public to improve their level of quality services. Hence, this study is undertaken as an effort to examine the factors that influence total quality management (TQM) practices in Saudi Arabia public hospitals. It has also aimed at examining the moderating effect of knowledge management on the relationship between the independent variables of information technology, employee capacity, employee commitment, and the dependent variable of total quality management practices. This study was motivated by the inconsistency of findings reported in the literature regarding the above mentioned relationship. The inconsistencies have led to the emergence of a new research stream that recommends the investigation of moderating variables that could explain the relationships. Therefore, in the present study, different theories were employed including the contingency theory and the resource-based view to providing an insight into the relationships. The study made use of a survey questionnaire randomly distributed to 259 public hospitals in the Saudi Arabia, of which 154 were found suitable for analysis. Statistical Package for Social Sciences (SPSS) was used for the descriptive part of the analysis while Partial Least Squares-Structural Equation Modelling (PLS-SEM) was employed to assess the outer measurement model and the relationships between the variables. The findings of the study revealed that employees’ capacity and information technology were significantly related to TQM practices. The findings also revealed that knowledge management moderated the relationship between employee commitment and TQM while it did not moderate the relationship between employee capacity and information technology and TQM. The study has managerial, policy and theoretical implications along with the recommendations for future research 2017 Thesis https://etd.uum.edu.my/7154/ https://etd.uum.edu.my/7154/1/s94353_01.pdf text eng public https://etd.uum.edu.my/7154/2/s94353_02.pdf text eng public other doctoral Universiti Utara Malaysia Abdul Kalam, A.P.J. (2004). Digital Library and Its Multidimensions. President of India’s Speech At the “Inauguration of International Conference on Digital Libraries (ICDL) – 2004, New Delhi: Feb 24, 2004. Adeoti, J.O. (2011). Total Quality Management (TQM) Factors: An Empirical Study of Kwara State Government Hospitals. 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