Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah

The issue of trust in zakat institutions among the stakeholders is still being debated. This is because zakat institutions play an important role in development of Muslims economic. Therefore, the determinants of trust in zakat institutions need to be studied. Past studies in the field of zakat had...

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Main Author:	Hafizah, Zainal
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	BP174 The practice of Islam
Online Access:	https://etd.uum.edu.my/7244/1/s96159_01.pdf https://etd.uum.edu.my/7244/2/s96159_02.pdf
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id	my-uum-etd.7244
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Azizi Saad, Ram Al Jaffri
topic	BP174 The practice of Islam
spellingShingle	BP174 The practice of Islam Hafizah, Zainal Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
description	The issue of trust in zakat institutions among the stakeholders is still being debated. This is because zakat institutions play an important role in development of Muslims economic. Therefore, the determinants of trust in zakat institutions need to be studied. Past studies in the field of zakat had discussed less about this phenomena. Therefore, the purpose of this study is to discuss the direct relationship between satisfaction of distribution, service quality, attitude, subjective norm, knowledge, religious values and reputation with trust in zakat institution. The study also examines the mediating effects of distribution satisfaction on the relationship between service quality and trust in zakat institution. Besides, attitude as a mediator on the relationship between subjective norm and trust in zakat institution was also studied. A research framework was developed, and nine hypotheses were tested. A total of 500 questionnaires were distributed to respondents of 12 districts in Kedah. Out of 500, 250 questionnaires were returned, and only 230 questionnaires usable for further statistical analysis with the response rate of 46%. All hypotheses have been tested using Partial Least Squares Structural Equation (PLS-SEM) analysis. Results have shown that distribution satisfaction, attitude and reputation were significant to trust. Meanwhile, service quality, subjective norms, knowledge and religious values were insignificant with trust. Furthermore, this study had also indicated that distribution satisfaction plays an important role as full mediation in relationship between service quality and trust. Similarly, attitude also found plays a significant role as full mediator in relationship between subjective norm and trust. The implication of this study shall provide a good foundation to form new strategies and efforts to attract more stakeholders to pay their zakat through formal institutions.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Hafizah, Zainal
author_facet	Hafizah, Zainal
author_sort	Hafizah, Zainal
title	Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
title_short	Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
title_full	Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
title_fullStr	Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
title_full_unstemmed	Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah
title_sort	penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri kedah
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2017
url	https://etd.uum.edu.my/7244/1/s96159_01.pdf https://etd.uum.edu.my/7244/2/s96159_02.pdf
_version_	1747828181112455168
spelling	my-uum-etd.72442021-05-09T03:02:09Z Penentu kepercayaan terhadap institusi zakat: kajian dalam kalangan pihak berkepentingan di negeri Kedah 2017 Hafizah, Zainal Abu Bakar, Azizi Saad, Ram Al Jaffri Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business BP174 The practice of Islam The issue of trust in zakat institutions among the stakeholders is still being debated. This is because zakat institutions play an important role in development of Muslims economic. Therefore, the determinants of trust in zakat institutions need to be studied. Past studies in the field of zakat had discussed less about this phenomena. Therefore, the purpose of this study is to discuss the direct relationship between satisfaction of distribution, service quality, attitude, subjective norm, knowledge, religious values and reputation with trust in zakat institution. The study also examines the mediating effects of distribution satisfaction on the relationship between service quality and trust in zakat institution. Besides, attitude as a mediator on the relationship between subjective norm and trust in zakat institution was also studied. A research framework was developed, and nine hypotheses were tested. A total of 500 questionnaires were distributed to respondents of 12 districts in Kedah. Out of 500, 250 questionnaires were returned, and only 230 questionnaires usable for further statistical analysis with the response rate of 46%. All hypotheses have been tested using Partial Least Squares Structural Equation (PLS-SEM) analysis. Results have shown that distribution satisfaction, attitude and reputation were significant to trust. Meanwhile, service quality, subjective norms, knowledge and religious values were insignificant with trust. Furthermore, this study had also indicated that distribution satisfaction plays an important role as full mediation in relationship between service quality and trust. Similarly, attitude also found plays a significant role as full mediator in relationship between subjective norm and trust. The implication of this study shall provide a good foundation to form new strategies and efforts to attract more stakeholders to pay their zakat through formal institutions. 2017 Thesis https://etd.uum.edu.my/7244/ https://etd.uum.edu.my/7244/1/s96159_01.pdf text eng public https://etd.uum.edu.my/7244/2/s96159_02.pdf text eng public other doctoral Universiti Utara Malaysia Al-Quran (1993). Tafsir pimpinan al-Rahman kepada pengertian al-Quran 30 juzuk. Pusat Islam Kuala Lumpur: Bahagian Agama Jabatan Perdana Menteri. Abd Halim Mohd Noor, Mohamed Saladin Abdul Rasool, Rozman Md. Yusof, Siti Mariam Ali, & Rashidah Abdul Rahman. (2015). 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