The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam

Job performance is a way that person can show their ability and their skills in the organization. This is also a method or tool to know and to measure one employee's job in the organization and to make sure the employees are doing their job well. This also known as organizational psychology whi...

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Main Author:	Uma Deva, Kumari
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	HF5548.7-5548.85 Industrial Psychology
Online Access:	https://etd.uum.edu.my/7291/1/s818759_01.pdf https://etd.uum.edu.my/7291/2/s818759_02.pdf
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id	my-uum-etd.7291
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Mohd Yunus, Jasmani
topic	HF5548.7-5548.85 Industrial Psychology
spellingShingle	HF5548.7-5548.85 Industrial Psychology Uma Deva, Kumari The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
description	Job performance is a way that person can show their ability and their skills in the organization. This is also a method or tool to know and to measure one employee's job in the organization and to make sure the employees are doing their job well. This also known as organizational psychology which deals at workplace. The purpose of this study is to investigate the influences of occupational stressors such Role Ambiguity (RA), Role Conflict (RC), Work Overload (WO) and Working Condition (WC) on job performance among bank employees in Kuala Lumpur and Shah Alam. The objective of this study is to identify the factors and understand the factors which is becoming more challenging in their daily task. This also to determine the relationship and the effects of the factors and job performance of the employees. This study administered the survey methodology for data collection from 3 banks located in Kuala Lumpur and 4 banks in Shah Alam were chosen as the sample for this study. A simple random sampling procedure was used to select respondents from the respective banks within the zone of Kuala Lumpur and Shah Alam. Five hypotheses were proposed in regards to the determinants of Job Performance. A structured questionnaires consisting of 30 questions were adopted from previous scholars for this study in order to measure four variables namely Role Ambiguity, Role Conflict, Work Overload and Working Condition. As of from 500 questionnaires handed out, only 369 were usable after the outlier assessment. The research was analyzed using descriptive as well as inferential statistics in order to measure the relationship of the variables and draw the inferences between the independent variables and the dependent variable. The research result indicated that there are strong relationships with role conflict and work overload. In the regression analysis, the data found that the role conflict and work overload have strong effects where the R square value is 36.8% towards the employee's job performance. In concluding the research, the management suggestions as well as suggestion for future research were discussed.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Uma Deva, Kumari
author_facet	Uma Deva, Kumari
author_sort	Uma Deva, Kumari
title	The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
title_short	The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
title_full	The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
title_fullStr	The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
title_full_unstemmed	The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam
title_sort	influence of occupational stressors on job performance among bank employees in kuala lumpur and shah alam
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2017
url	https://etd.uum.edu.my/7291/1/s818759_01.pdf https://etd.uum.edu.my/7291/2/s818759_02.pdf
_version_	1776103691476008960
spelling	my-uum-etd.72912023-08-10T00:38:03Z The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam 2017 Uma Deva, Kumari Mohd Yunus, Jasmani Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5548.7-5548.85 Industrial Psychology Job performance is a way that person can show their ability and their skills in the organization. This is also a method or tool to know and to measure one employee's job in the organization and to make sure the employees are doing their job well. This also known as organizational psychology which deals at workplace. The purpose of this study is to investigate the influences of occupational stressors such Role Ambiguity (RA), Role Conflict (RC), Work Overload (WO) and Working Condition (WC) on job performance among bank employees in Kuala Lumpur and Shah Alam. The objective of this study is to identify the factors and understand the factors which is becoming more challenging in their daily task. This also to determine the relationship and the effects of the factors and job performance of the employees. This study administered the survey methodology for data collection from 3 banks located in Kuala Lumpur and 4 banks in Shah Alam were chosen as the sample for this study. A simple random sampling procedure was used to select respondents from the respective banks within the zone of Kuala Lumpur and Shah Alam. Five hypotheses were proposed in regards to the determinants of Job Performance. A structured questionnaires consisting of 30 questions were adopted from previous scholars for this study in order to measure four variables namely Role Ambiguity, Role Conflict, Work Overload and Working Condition. As of from 500 questionnaires handed out, only 369 were usable after the outlier assessment. The research was analyzed using descriptive as well as inferential statistics in order to measure the relationship of the variables and draw the inferences between the independent variables and the dependent variable. The research result indicated that there are strong relationships with role conflict and work overload. In the regression analysis, the data found that the role conflict and work overload have strong effects where the R square value is 36.8% towards the employee's job performance. In concluding the research, the management suggestions as well as suggestion for future research were discussed. 2017 Thesis https://etd.uum.edu.my/7291/ https://etd.uum.edu.my/7291/1/s818759_01.pdf text eng public https://etd.uum.edu.my/7291/2/s818759_02.pdf text eng public other masters Universiti Utara Malaysia Akerstedt, T., & Kecklund, G. (2012). Sleep, Work, and Occupational Stress. In The Oxford Handbook of Sleep and Sleep Disorders. Oxford University Press. Akram, T.,P., & Qayyum, A. 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The Influence of occupational stressors on job performance among bank employees in Kuala Lumpur and Shah Alam

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