Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant

Retaining employees in the organization is very crucial, especially to those organizations that require large pool of employees like manufacturing plant where 85% of their workforce are manufacturing operators. Retaining the lower level employees like manufacturing operators is very challenging as t...

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Main Author:	Karu Selvamani, Karuppiah
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/7366/1/s814588_01.pdf https://etd.uum.edu.my/7366/2/s814588_02.pdf
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id	my-uum-etd.7366
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ishak, Khairol Anuar
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Karu Selvamani, Karuppiah Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
description	Retaining employees in the organization is very crucial, especially to those organizations that require large pool of employees like manufacturing plant where 85% of their workforce are manufacturing operators. Retaining the lower level employees like manufacturing operators is very challenging as the employees leave the organization at any time due to various external and internal factors. There are not much focus and attention given on the importance of organizational citizenship behavior towards manufacturing operators. Thus, it is important to understand the factors that will influence in reaching organizational citizenship behavior among the manufacturing operators. The main objective of this study is to analyze the relationship between job satisfaction, trust in supervisor, organizational commitment, organization justice with the organizational citizenship behavior among the manufacturing operators in manufacturing organization. Data was collected by using the questionnaire that has been distributed to 226 respondents and as the respondents are within same organization, all the 226 questionnaire have been successfully collected for data analysis. Findings of the research revealed that all the four variables, job satisfaction, trust in supervisor, organizational commitment and organizational justice having significant relationship with the organizational citizenship behavior. The recommendation for the related stakeholders and future research were also discussed.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Karu Selvamani, Karuppiah
author_facet	Karu Selvamani, Karuppiah
author_sort	Karu Selvamani, Karuppiah
title	Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
title_short	Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
title_full	Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
title_fullStr	Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
title_full_unstemmed	Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant
title_sort	determinants of organizational citizenship behavior: the case of manufacturing operators in manufacturing plant
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/7366/1/s814588_01.pdf https://etd.uum.edu.my/7366/2/s814588_02.pdf
_version_	1747828206270939136
spelling	my-uum-etd.73662021-08-09T08:16:43Z Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant 2018 Karu Selvamani, Karuppiah Ishak, Khairol Anuar Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Retaining employees in the organization is very crucial, especially to those organizations that require large pool of employees like manufacturing plant where 85% of their workforce are manufacturing operators. Retaining the lower level employees like manufacturing operators is very challenging as the employees leave the organization at any time due to various external and internal factors. There are not much focus and attention given on the importance of organizational citizenship behavior towards manufacturing operators. Thus, it is important to understand the factors that will influence in reaching organizational citizenship behavior among the manufacturing operators. The main objective of this study is to analyze the relationship between job satisfaction, trust in supervisor, organizational commitment, organization justice with the organizational citizenship behavior among the manufacturing operators in manufacturing organization. Data was collected by using the questionnaire that has been distributed to 226 respondents and as the respondents are within same organization, all the 226 questionnaire have been successfully collected for data analysis. Findings of the research revealed that all the four variables, job satisfaction, trust in supervisor, organizational commitment and organizational justice having significant relationship with the organizational citizenship behavior. The recommendation for the related stakeholders and future research were also discussed. 2018 Thesis https://etd.uum.edu.my/7366/ https://etd.uum.edu.my/7366/1/s814588_01.pdf text eng public https://etd.uum.edu.my/7366/2/s814588_02.pdf text eng public masters masters Universiti Utara Malaysia Al-zu, H. A. (2010). A Study of Relationship between Organizational Justice and Job Satisfaction. International Journal of Business and Management, 5(12), 102–109. Araslı, H., & Baradarani, S. (2014). Role of Job Satisfaction in the relationship of Business Excellence and OCB: Iranian Hospitality Industry. Procedia - Social and Behavioral Sciences, 109, 1406–1415. Awang, R., & Wan Ahmad, W. M. R. (2015). The Impact of Organizational Justice on Organizational Citizenship Behavior in Malaysian Higher Education. Mediterranean Journal of Social Sciences, (April). Farhan Mehboob & Niaz A Bhutto. (2012). Job Satisfaction as a Predictor of Organizational Citizenship Behavior. 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Determinants of organizational citizenship behavior: The case of manufacturing operators in manufacturing plant

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