The factors influence quality assurance level among childcare employees in Selangor

The role of caregiver or childcare employee is important to deliver excellent quality childcare in developing future leader. In order to develop future generation, childcare centres should enhance and stimulate the practice of quality assurance among employees. The purpose of this study is to invest...

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Main Author:	Ng, Kel Lie
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/7389/1/s822581_01.pdf https://etd.uum.edu.my/7389/2/s822581_02.pdf
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id	my-uum-etd.7389
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Sulaiman, Yaty
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Ng, Kel Lie The factors influence quality assurance level among childcare employees in Selangor
description	The role of caregiver or childcare employee is important to deliver excellent quality childcare in developing future leader. In order to develop future generation, childcare centres should enhance and stimulate the practice of quality assurance among employees. The purpose of this study is to investigate factors that influence quality assurance among childcare employees in Selangor. Precisely, the objectives of the study is to determine, identify and examine the relationship between factors (physical facilities, employee commitment, communication, and employee competencies) and quality assurance. A random sampling technique was used to select respondents from the registered childcare centers in Selangor, Malaysia. The study used quantitative approach through structured questionnaires developed from previous research. A total of 450 survey questionnaires were distributed, only 379 questionnaires were usable for analysis. The study used SPSS 22.0 to analyze the data. Methodologies such as Pearson Correlation and Multiple Regression Analysis were conducted in analyzing the data. Overall, the findings revealed that quality assurance had positive relationship and significant with physical facilities, employee commitment, communication and employee competencies. This study concluded with discussions, limitation and suggestions for future research.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Ng, Kel Lie
author_facet	Ng, Kel Lie
author_sort	Ng, Kel Lie
title	The factors influence quality assurance level among childcare employees in Selangor
title_short	The factors influence quality assurance level among childcare employees in Selangor
title_full	The factors influence quality assurance level among childcare employees in Selangor
title_fullStr	The factors influence quality assurance level among childcare employees in Selangor
title_full_unstemmed	The factors influence quality assurance level among childcare employees in Selangor
title_sort	factors influence quality assurance level among childcare employees in selangor
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/7389/1/s822581_01.pdf https://etd.uum.edu.my/7389/2/s822581_02.pdf
_version_	1747828211648036864
spelling	my-uum-etd.73892021-08-11T04:12:51Z The factors influence quality assurance level among childcare employees in Selangor 2018 Ng, Kel Lie Sulaiman, Yaty Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. The role of caregiver or childcare employee is important to deliver excellent quality childcare in developing future leader. In order to develop future generation, childcare centres should enhance and stimulate the practice of quality assurance among employees. The purpose of this study is to investigate factors that influence quality assurance among childcare employees in Selangor. Precisely, the objectives of the study is to determine, identify and examine the relationship between factors (physical facilities, employee commitment, communication, and employee competencies) and quality assurance. A random sampling technique was used to select respondents from the registered childcare centers in Selangor, Malaysia. The study used quantitative approach through structured questionnaires developed from previous research. A total of 450 survey questionnaires were distributed, only 379 questionnaires were usable for analysis. The study used SPSS 22.0 to analyze the data. Methodologies such as Pearson Correlation and Multiple Regression Analysis were conducted in analyzing the data. Overall, the findings revealed that quality assurance had positive relationship and significant with physical facilities, employee commitment, communication and employee competencies. This study concluded with discussions, limitation and suggestions for future research. 2018 Thesis https://etd.uum.edu.my/7389/ https://etd.uum.edu.my/7389/1/s822581_01.pdf text eng public https://etd.uum.edu.my/7389/2/s822581_02.pdf text eng public masters masters Universiti Utara Malaysia Abd-Latif, R., Mohd Nor, M., Omar-Fauzee, M. S., & Ahmad, A. R. (2017). Influence of Recreational Facilities among Adolescents towards Leisure Time Physical Activity (LTPA). Asian Journal of Environment-Behaviour Studies, 2(4), 65. https://doi.org/10.21834/aje-bs.v2i4.211 Abdullah, N., & Mohamad, N. (2016). University Recreational Facilities Service Quality and Students’ Physical Activity Level. Procedia - Social and Behavioral Sciences, 224, 207–212. https://doi.org/10.1016/j.sbspro.2016.05.443 Adamson, P. (2008). The childcare transition. Innocenti Report Card. Ahmad, N., Iqbal, N., Javed, K., & Hamad, N. (2014). 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