Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector

Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector

The main objective of this research was to determine the relationship between corporate citizenship, organizational justice and work engagement mediated by organizational trust among the employees in commercial banks in Malaysia. This study was motivated by the increase in the number of employees...

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Main Author: Mohamad Nadzli, Suhaimi
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/7500/1/s94231_01.pdf
https://etd.uum.edu.my/7500/2/s94231_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mat, Norsiah
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Mohamad Nadzli, Suhaimi
Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
description The main objective of this research was to determine the relationship between corporate citizenship, organizational justice and work engagement mediated by organizational trust among the employees in commercial banks in Malaysia. This study was motivated by the increase in the number of employees being terminated by their employers in the Malaysian commercial banks due to absenteeism, lack of integrity, missing from the workplace, unpunctuality, failure to complete assignments, frequent medical leave and absent without leave which signal the lack of work engagement among the employees. In times of stiff competition, work engagement is vital for ensuring performance and profit for commercial banks. Seven main hypotheses and 14 sub-hypotheses were developed. Corporate citizenship had four dimensions: perceived economic, legal, ethical and discretionary. Organizational justice had three dimensions: distributional, procedural and interactional; and work engagement had three dimensions: vigor, absorption and dedication. The study’s sample comprised of commercial bank employees and out of the 411 responses received, only 396 were accepted and used for analysis. This study found that corporate citizenship and organizational justice have significant effects on work engagement, and organizational trust plays an important mediating role in the corporate citizenship-organizational justice-work engagement relationship. However, organizational trust has an insignificant effect on work engagement. It is suggested to the management of commercial banks to increase activities in corporate citizenship, and practice fairness, which can increase the level of organizational trust in enhancing work engagement. Future researchers can include a new variable such as job satisfaction, and expand the research area to other industries.
format Thesis
qualification_name other
qualification_level Doctorate
author Mohamad Nadzli, Suhaimi
author_facet Mohamad Nadzli, Suhaimi
author_sort Mohamad Nadzli, Suhaimi
title Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
title_short Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
title_full Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
title_fullStr Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
title_full_unstemmed Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector
title_sort organizational justice, corporate citizenship and work engagement. a mediating effect of organizational trust in the malaysian banking sector
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2017
url https://etd.uum.edu.my/7500/1/s94231_01.pdf
https://etd.uum.edu.my/7500/2/s94231_02.pdf
_version_ 1747828228618190848
spelling my-uum-etd.75002021-05-10T06:36:43Z Organizational justice, corporate citizenship and work engagement. A mediating effect of organizational trust in the Malaysian banking sector 2017 Mohamad Nadzli, Suhaimi Mat, Norsiah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. The main objective of this research was to determine the relationship between corporate citizenship, organizational justice and work engagement mediated by organizational trust among the employees in commercial banks in Malaysia. This study was motivated by the increase in the number of employees being terminated by their employers in the Malaysian commercial banks due to absenteeism, lack of integrity, missing from the workplace, unpunctuality, failure to complete assignments, frequent medical leave and absent without leave which signal the lack of work engagement among the employees. In times of stiff competition, work engagement is vital for ensuring performance and profit for commercial banks. Seven main hypotheses and 14 sub-hypotheses were developed. Corporate citizenship had four dimensions: perceived economic, legal, ethical and discretionary. Organizational justice had three dimensions: distributional, procedural and interactional; and work engagement had three dimensions: vigor, absorption and dedication. The study’s sample comprised of commercial bank employees and out of the 411 responses received, only 396 were accepted and used for analysis. This study found that corporate citizenship and organizational justice have significant effects on work engagement, and organizational trust plays an important mediating role in the corporate citizenship-organizational justice-work engagement relationship. However, organizational trust has an insignificant effect on work engagement. It is suggested to the management of commercial banks to increase activities in corporate citizenship, and practice fairness, which can increase the level of organizational trust in enhancing work engagement. Future researchers can include a new variable such as job satisfaction, and expand the research area to other industries. 2017 Thesis https://etd.uum.edu.my/7500/ https://etd.uum.edu.my/7500/1/s94231_01.pdf text eng public https://etd.uum.edu.my/7500/2/s94231_02.pdf text eng public other doctoral Universiti Utara Malaysia Abrams, D., Ando, K., & Hinkle, S. (1998). Psychological attachment to the group: Crosscultural differences in organizational identification and subjective norms as predictors of workers' turnover intentions. Personality and Social Psychology Bulletin, 24(10), 1027-1039. Adam, B. (2002). The gendered time politics of globalization: of shadow lands an d elusive justice. Feminist Review, 70(1), 3-29. Adams, J. S. (1965). Inequity in social exchange. 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