Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana

Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana

This study examines the direct relationship between employee safety, role conflict, organizational support, workload and job satisfaction, as well as effects of emotional intelligence as a moderating variable. Conservation Resources Theory (COR) has been integrated to explain the possible relationsh...

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Main Author: Shazwani, Mohd Salleh
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
HD58.9 Organizational Effectiveness.
Online Access:https://etd.uum.edu.my/7893/1/s95794_01.pdf
https://etd.uum.edu.my/7893/2/s95794_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ahmad, Fais
Darus, Amer
topic HD58.9 Organizational Effectiveness.
spellingShingle HD58.9 Organizational Effectiveness.
Shazwani, Mohd Salleh
Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
description This study examines the direct relationship between employee safety, role conflict, organizational support, workload and job satisfaction, as well as effects of emotional intelligence as a moderating variable. Conservation Resources Theory (COR) has been integrated to explain the possible relationship between the variables in the study model. Additionally, this study used quantitative approaches to obtain survey data and using stratified random sampling techniques based on simple random sampling. 700 questionnaires were sent to relevant departments at the Department of Immigration. Out of the 700, 427 were received and only 409 questionnaires were used for statistical analysis purpose with feedback rate of 58.4%. The target group was from the support group that includes Grade KP17/19, 22 and 26. After obtaining the data, descriptive analysis was done using SPSS, and inference analysis using software SmartPLS, which is a variance tool of modelling equation structure. The findings show that employee safety, role conflict, organizational support and workload have significant relationships with job satisfaction. Emotional intelligence acts as a moderating variable in the relationship between organizational support and job satisfaction. As for the relationship between employee safety, role conflict and workload with job satisfaction, emotional intelligence does not act as a moderating variable. Therefore, development of emotions intelligence needs to be improved to enable employees to have more time to understand the concepts and principles of emotional intelligence to overcome stress at work The results of this study can contribute to enhancing knowledge about relationships between employee safety, role conflict, organizational support, workload and job satisfaction, and emotional intelligence as a moderator. With these findings, practitioners can gain more in depth knowledge of emotional intelligence to employees and factors that can lead to job dissatisfaction within the organization.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Shazwani, Mohd Salleh
author_facet Shazwani, Mohd Salleh
author_sort Shazwani, Mohd Salleh
title Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
title_short Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
title_full Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
title_fullStr Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
title_full_unstemmed Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana
title_sort pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: kecerdasan emosi sebagai penyederhana
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2018
url https://etd.uum.edu.my/7893/1/s95794_01.pdf
https://etd.uum.edu.my/7893/2/s95794_02.pdf
_version_ 1747828283974615040
spelling my-uum-etd.78932021-08-11T07:17:16Z Pengaruh keselamatan pekerja, konflik peranan, sokongan organisasi dan beban kerja terhadap kepuasan kerja: Kecerdasan emosi sebagai penyederhana 2018 Shazwani, Mohd Salleh Ahmad, Fais Darus, Amer School of Business Management School of Business Management HD58.9 Organizational Effectiveness. This study examines the direct relationship between employee safety, role conflict, organizational support, workload and job satisfaction, as well as effects of emotional intelligence as a moderating variable. Conservation Resources Theory (COR) has been integrated to explain the possible relationship between the variables in the study model. Additionally, this study used quantitative approaches to obtain survey data and using stratified random sampling techniques based on simple random sampling. 700 questionnaires were sent to relevant departments at the Department of Immigration. Out of the 700, 427 were received and only 409 questionnaires were used for statistical analysis purpose with feedback rate of 58.4%. The target group was from the support group that includes Grade KP17/19, 22 and 26. After obtaining the data, descriptive analysis was done using SPSS, and inference analysis using software SmartPLS, which is a variance tool of modelling equation structure. The findings show that employee safety, role conflict, organizational support and workload have significant relationships with job satisfaction. Emotional intelligence acts as a moderating variable in the relationship between organizational support and job satisfaction. As for the relationship between employee safety, role conflict and workload with job satisfaction, emotional intelligence does not act as a moderating variable. Therefore, development of emotions intelligence needs to be improved to enable employees to have more time to understand the concepts and principles of emotional intelligence to overcome stress at work The results of this study can contribute to enhancing knowledge about relationships between employee safety, role conflict, organizational support, workload and job satisfaction, and emotional intelligence as a moderator. With these findings, practitioners can gain more in depth knowledge of emotional intelligence to employees and factors that can lead to job dissatisfaction within the organization. 2018 Thesis https://etd.uum.edu.my/7893/ https://etd.uum.edu.my/7893/1/s95794_01.pdf text eng public https://etd.uum.edu.my/7893/2/s95794_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Ab. Aziz Yusof clan Intan Osman (2002). "Pengurusan Sumber Manusia: Konsep, lsu dan Pelaksanaan." Edisi Pertama, Petaling Jaya: Prentice Hall. Abd. Aziz Yusof (2000)." 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