Electronic government adoption success model for business sectors in Jordan

Electronic government adoption success model for business sectors in Jordan

The Delone & McLean (D&M) Information System (IS) Success model has been the definitive framework to measure (IS) effectiveness. This model has been used in many settings, but less frequently in the e-government environment particularly from a business perspective. Therefore, the specific ob...

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Main Author: Kana'an, Anas Ghassan J.
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
JQ Political institutions and public administration (Asia)
Online Access:https://etd.uum.edu.my/7988/1/s93948_01.pdf
https://etd.uum.edu.my/7988/2/s93948_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Hassan, Shahizan
Shahzad, Arfan
topic JQ Political institutions and public administration (Asia)
spellingShingle JQ Political institutions and public administration (Asia)
Kana'an, Anas Ghassan J.
Electronic government adoption success model for business sectors in Jordan
description The Delone & McLean (D&M) Information System (IS) Success model has been the definitive framework to measure (IS) effectiveness. This model has been used in many settings, but less frequently in the e-government environment particularly from a business perspective. Therefore, the specific objective of this study aims to explore the constructs that influence business user satisfaction in the e-government by using an extension of (D&M) model, which are information quality (IQ), system quality (SQ), e-service quality (ESQ), perceived usefulness (PU), perceived ease of use (PEU) and trust on business user satisfaction (BUS). Based on existing literature, a conceptual model was developed, The model and the (IS) theories were used to explicate the relationship among the variables in the conceptual model. Furthermore, this study seeks to examine the important and significant factors that influence business organizations to adopt e-government; it also seeks to examine the moderating role of trust from a business centric perspective. Using a survey research design, a sample of 299 business managers and staff who have experience with e-government services were drawn through simple random sampling. Combinations of inferential and descriptive statistics were performed assisted by the Statistical Package for Social Science (SPSS) and Partial Least Square (PLS), The outcomes of this study show that, the E-SQ has direct insignificant relationship toward BUS, while it has a significant relationship with PEU and PU. The IQ, SQ, PEU, PU and Trust were found to have direct significant relationships towards BUS, The outcome of this study shows that the (D&M) IS success model can be applied for measuring e-service technologies in Middle Eastern countries such as Jordan.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Kana'an, Anas Ghassan J.
author_facet Kana'an, Anas Ghassan J.
author_sort Kana'an, Anas Ghassan J.
title Electronic government adoption success model for business sectors in Jordan
title_short Electronic government adoption success model for business sectors in Jordan
title_full Electronic government adoption success model for business sectors in Jordan
title_fullStr Electronic government adoption success model for business sectors in Jordan
title_full_unstemmed Electronic government adoption success model for business sectors in Jordan
title_sort electronic government adoption success model for business sectors in jordan
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2018
url https://etd.uum.edu.my/7988/1/s93948_01.pdf
https://etd.uum.edu.my/7988/2/s93948_02.pdf
_version_ 1747828302366638080
spelling my-uum-etd.79882021-08-09T08:15:15Z Electronic government adoption success model for business sectors in Jordan 2018 Kana'an, Anas Ghassan J. Hassan, Shahizan Shahzad, Arfan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business JQ Political institutions and public administration (Asia) The Delone & McLean (D&M) Information System (IS) Success model has been the definitive framework to measure (IS) effectiveness. This model has been used in many settings, but less frequently in the e-government environment particularly from a business perspective. Therefore, the specific objective of this study aims to explore the constructs that influence business user satisfaction in the e-government by using an extension of (D&M) model, which are information quality (IQ), system quality (SQ), e-service quality (ESQ), perceived usefulness (PU), perceived ease of use (PEU) and trust on business user satisfaction (BUS). Based on existing literature, a conceptual model was developed, The model and the (IS) theories were used to explicate the relationship among the variables in the conceptual model. Furthermore, this study seeks to examine the important and significant factors that influence business organizations to adopt e-government; it also seeks to examine the moderating role of trust from a business centric perspective. Using a survey research design, a sample of 299 business managers and staff who have experience with e-government services were drawn through simple random sampling. Combinations of inferential and descriptive statistics were performed assisted by the Statistical Package for Social Science (SPSS) and Partial Least Square (PLS), The outcomes of this study show that, the E-SQ has direct insignificant relationship toward BUS, while it has a significant relationship with PEU and PU. The IQ, SQ, PEU, PU and Trust were found to have direct significant relationships towards BUS, The outcome of this study shows that the (D&M) IS success model can be applied for measuring e-service technologies in Middle Eastern countries such as Jordan. 2018 Thesis https://etd.uum.edu.my/7988/ https://etd.uum.edu.my/7988/1/s93948_01.pdf text eng public https://etd.uum.edu.my/7988/2/s93948_02.pdf text eng public https://sierra.uum.edu.my/record=b1698959~S1 Ph.D. doctoral Universiti Utara Malaysia Abdalla, S. (2012). An e-government adoption framework for developing countries: A case study from Sudan. Abu-Doush, I., Bany-Mohammed, A., AJi, E., & AJ-Betar, M. A (2013). Towards a more accessible e-government in Jordan: an evaluation study of visually impaired users and Web developers. Behaviour & Information Technology, 32(3), 273-293. Almarabeh, T. and Abu Ali, A (2010) A General Framework for E-Government: Definition Maturity Challenges, Opportunities, and Success. 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