Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia

Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia

Education is one of the important key areas of transforming Malaysia from a moderate income country to a high income country. Both public and private higher education institutions (HEI) need to work together to achieve the goal. Thus, the aim of this research is to examine the relationship between q...

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Main Author: Norreha, Norreha Othman
Format: Thesis
Language:eng
eng
Published: 2019
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/8096/1/s95823_01.pdf
https://etd.uum.edu.my/8096/2/s95823_02.pdf
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id my-uum-etd.8096
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd Mokhtar, Sany Sanuri
Mohd Asaad, Mohd Norhasni
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Norreha, Norreha Othman
Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
description Education is one of the important key areas of transforming Malaysia from a moderate income country to a high income country. Both public and private higher education institutions (HEI) need to work together to achieve the goal. Thus, the aim of this research is to examine the relationship between quality management systems (QMS) of private HEI which implement QMS ISO 9001:2008 towards the employee performance. This study also examined the effects of an employee satisfaction as a mediator and motivational factors as a moderator of the study relationships. Three main theories (System theory, Utility theory and Herzberg theory) have been used to explain the possible relationship between variables in the framework proposed. This study adopted quantitative approaches to obtain survey data and used proportionate stratified random sampling. There were 450 questionnaires which had been sent to private HEI, 222 were received and only 202 questionnaires were used for statistical analysis purposes with the response rate of 61%. The target respondents were academic staffs of the private HEI. After obtaining the data, descriptive analysis was done using SPSS, and inference analysis using software SmartPLS. The findings show that there is a significant relationship between QMS and the employee performance (management responsibility, resource management, product realization and measurement, analysis and improvement). The study also revealed that the mediating variable of employee satisfaction influenced the relationship between QMS and employee performance. However, the motivational factors did not act as a moderating variable between the relationship of QMS and the employee satisfaction. The results of the study could contribute to enhance knowledge on individual variable or a relationship between QMS, employee satisfaction, motivational factors and employee performance.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Norreha, Norreha Othman
author_facet Norreha, Norreha Othman
author_sort Norreha, Norreha Othman
title Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
title_short Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
title_full Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
title_fullStr Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
title_full_unstemmed Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
title_sort quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in malaysia
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2019
url https://etd.uum.edu.my/8096/1/s95823_01.pdf
https://etd.uum.edu.my/8096/2/s95823_02.pdf
_version_ 1747828323343400960
spelling my-uum-etd.80962022-08-18T06:21:39Z Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia 2019 Norreha, Norreha Othman Mohd Mokhtar, Sany Sanuri Mohd Asaad, Mohd Norhasni Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Education is one of the important key areas of transforming Malaysia from a moderate income country to a high income country. Both public and private higher education institutions (HEI) need to work together to achieve the goal. Thus, the aim of this research is to examine the relationship between quality management systems (QMS) of private HEI which implement QMS ISO 9001:2008 towards the employee performance. This study also examined the effects of an employee satisfaction as a mediator and motivational factors as a moderator of the study relationships. Three main theories (System theory, Utility theory and Herzberg theory) have been used to explain the possible relationship between variables in the framework proposed. This study adopted quantitative approaches to obtain survey data and used proportionate stratified random sampling. There were 450 questionnaires which had been sent to private HEI, 222 were received and only 202 questionnaires were used for statistical analysis purposes with the response rate of 61%. The target respondents were academic staffs of the private HEI. After obtaining the data, descriptive analysis was done using SPSS, and inference analysis using software SmartPLS. The findings show that there is a significant relationship between QMS and the employee performance (management responsibility, resource management, product realization and measurement, analysis and improvement). The study also revealed that the mediating variable of employee satisfaction influenced the relationship between QMS and employee performance. However, the motivational factors did not act as a moderating variable between the relationship of QMS and the employee satisfaction. The results of the study could contribute to enhance knowledge on individual variable or a relationship between QMS, employee satisfaction, motivational factors and employee performance. 2019 Thesis https://etd.uum.edu.my/8096/ https://etd.uum.edu.my/8096/1/s95823_01.pdf text eng public https://etd.uum.edu.my/8096/2/s95823_02.pdf text eng public phd doctoral Universiti Utara Malaysia Abdullah, N. A. (2012). Performance measurement in Malaysia’s Higher Education. PMA 2012 Conference, Cambridge UK 11-13 July 2012. Abdullah, N. A., & Rahman, S. A. (2011). Making strategy at a Malaysian higher education institution. International Proceedings of Economics Development & Research, 22, p193. Abd Razak, N., Abdullah, N. 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