Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka

Online shopping is growing rapidly around the world and started to replace traditional way of shopping through brick and mortar. The purpose of this study was to provide better picture of factors influencing online purchase intention among st Malay Females of Gen Z in Central Melaka. The Technology...

Full description

Saved in:
Bibliographic Details
Main Author: Wan Abirah, Ismail
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
Online Access:https://etd.uum.edu.my/8140/1/818760_1.pdf
https://etd.uum.edu.my/8140/2/818760-2.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.8140
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic QA75 Electronic computers
Computer science
spellingShingle QA75 Electronic computers
Computer science
Wan Abirah, Ismail
Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
description Online shopping is growing rapidly around the world and started to replace traditional way of shopping through brick and mortar. The purpose of this study was to provide better picture of factors influencing online purchase intention among st Malay Females of Gen Z in Central Melaka. The Technology Acceptance Model and Theory of Planned Behavior were employed in order to develop the conceptual framework. Four factors namely perceived ease of use, perceived usefulness, website design and subjective norms were tested. Data were gathered from 383 respondents by using stratified sampling method. The actual data collected will be analysed *sing Statistical Package for Social Science (SPSS) version 22. Pearson Correlation and Multiple Regression Analysis were conducted to analyse the data. Findings of this research have discovered that perceived ease of use, perceived usefulness, website design and subjective norms were significantly related to the online purchase intention. Furthermore, perceived ease of use was found to be the most significant factor that influenced intention to purchase online. Findings of this study can be beneficial for online retailer in order to draw further strategy in attracting new customers through online shopping. Implications of the research were discussed in detail.
format Thesis
qualification_name Master of Philosophy (MPhil)
qualification_level Master's degree
author Wan Abirah, Ismail
author_facet Wan Abirah, Ismail
author_sort Wan Abirah, Ismail
title Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
title_short Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
title_full Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
title_fullStr Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
title_full_unstemmed Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka
title_sort factors influencing online purchase intention amongst malay females of gen z in central melaka
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2018
url https://etd.uum.edu.my/8140/1/818760_1.pdf
https://etd.uum.edu.my/8140/2/818760-2.pdf
_version_ 1747828335047606272
spelling my-uum-etd.81402021-08-11T08:03:46Z Factors influencing online purchase intention amongst Malay females of gen Z in Central Melaka 2018 Wan Abirah, Ismail Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business QA75 Electronic computers. Computer science Online shopping is growing rapidly around the world and started to replace traditional way of shopping through brick and mortar. The purpose of this study was to provide better picture of factors influencing online purchase intention among st Malay Females of Gen Z in Central Melaka. The Technology Acceptance Model and Theory of Planned Behavior were employed in order to develop the conceptual framework. Four factors namely perceived ease of use, perceived usefulness, website design and subjective norms were tested. Data were gathered from 383 respondents by using stratified sampling method. The actual data collected will be analysed *sing Statistical Package for Social Science (SPSS) version 22. Pearson Correlation and Multiple Regression Analysis were conducted to analyse the data. Findings of this research have discovered that perceived ease of use, perceived usefulness, website design and subjective norms were significantly related to the online purchase intention. Furthermore, perceived ease of use was found to be the most significant factor that influenced intention to purchase online. Findings of this study can be beneficial for online retailer in order to draw further strategy in attracting new customers through online shopping. Implications of the research were discussed in detail. 2018 Thesis https://etd.uum.edu.my/8140/ https://etd.uum.edu.my/8140/1/818760_1.pdf text eng public https://etd.uum.edu.my/8140/2/818760-2.pdf text eng public mphil masters Universiti Utara Malaysia Adnan, H. (2014). An analysis of the factors affecting online purchasing behavior of Pakistani consumers. International Journal of Marketing Studies, 6(5), 133. Afshardost, M., Farahmandian, S., & Eshaghi, S. M. S. (2013). Linking trust, perceived website quality, privacy protection, gender and online purchase intentions. IOSR Journal of Business and Management, 13(4), 63-T2. Aghekyan-Simonian, M., Forsythe, S., Kwon, W. S., & Chattararnan, V. (2012). The role of product brand image and online store image on perceived risks and online purchase intentions for apparel. Journal of Retailing and Consumer Services, 19(3), 325-331. Akar, E., & Nasir, V. A. (2015). A review of literature on consumers' online purchase intentions. Journal of Customer Behavior, 14(3 ), ~ 15-23 3. Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International journal of hospitality management, 27(3), 391-402. Brown, M., Pope, N., & Voges, K. (2003). Buying or browsing? An exploration of shopping orientations and online purchase intention. European Journal of Marketing, 37(11112), 1666-1684. Cheema, U., Rizwan, M., Jalal, R., Durrani, F., & Sohail, N. (2013). The trend of online shopping in 21st century: Impact of enjoyment in TAM Model. Asian Journal of Empirical Research, 3(2), 131-141. Chen, M. Y., & Teng, C. I. (2013). A comprehensive model of the effects of online store image on purchase intention in an e-commerce environment. Electronic Commerce Research, 13(1), 1-23. Chen, S. C., & Dhillon, G. S. (2003). Interpreting dimensions of consumer trust in eCommerce. Information Technology and Management, 4(2-3), 303-318. Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention m online shopping. Online information review, 33(4), 761-784. Cho, Y. C., & Sagynov, E. (2015). Exploring factors that affect usefulness, ease of use, trust, and purchase intention in the online environment. International Journal of Management & Information Systems (Online), 19(l), 21. Cyr, D., & Bonanni, C. (2005). Gender and website design in e-business. International Journal of Electronic Business, 3(6), 565-582. Eri, Y., Islam, M.A., & Daud, K. A. K. (2011). Factors that influence customers' buying intention on shopping online. International Journal of marketing studies, 3(1), 128. Ganguly, B., Dash, S. B., & Cyr, D. (2009). Website characteristics, Trust and purchase intention in online stores:-An Empirical studiedly the Indian context. Journal of Information Science & Technology, 6(2). Ganguly, B., Dash, S. B., Cyr, D., & Head, M. (2010). The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture. International Journal of Electronic Business, 8( 4-5), 302-330. George, J. F. (2002). Influences on the intent to make Internet purchases. Internet Research, 12(2), 165-180. George, J. F. (2004). The theory of planned behavior and Internet purchasing. Internet research, 14(3), 198-212. Har Lee, C., Cyril Eze, U., & Oly Ndubisi, N. (2011). Analyzing key determinants of online repurchase intentions. Asia Pacific Journal of Marketing and Logistics, 23(2), 200-221. Hasbullah, N. A., Osman, A., Abdullah, S., Salahuddin, S. N., Ramlee, N. F., & Soha, H. M. (2016). The relationship of attitude, subjective nmm and website usability on consumer intention to purchase online: An evidence of Malaysian youth. Procedia Economics and Finance, 35, 493-502. Hausman, A. V., & Siekpe, J. S. (2009). The effect of w~b interface features on consumer online purchase intentions. Journal of Business Refearch, 62(1), 5-13. Hidvegi, A., & Kelemen-Erdos, A. (2016). Assessing the Online Purchasing Decisions of Generation Z. In Proceedings of FIKUSZ Symposium for Young Researchers (p. 173). Obuda University Keleti Karoly Faculty of Economics. Hsu, M. H., Chuang, L. W., & Hsu, C. S. (2014). Understanding online shopping intention: the roles of four types of trust and their antecedents. Internet Research, 24(3), 332-352. Juniwati, J. (2014). Influence of perceived usefulness, ease of use, risk on attitude and intention to shop online. European Journal of Business and Management, 6, 218-229. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610. Kucukusta, D., Law, R., Besbes, A., & Legoherel, P. (2015). Re-examining perceived usefulness and ease of use in online booking: The case of Hong Kong online users. International Journal of Contemporary Hospitality Management, 27(2), 185-198. Law, M., & Ng, M. (2016). Age and gender differences: Understanding mature online users with the online purchase intention model. Journal of Global Scholars of Marketing Science, 26(3), 248-269. Lee, T. S., Ariff, M. S. M., Zakuan, N., Sulaiman, Z., & Saman, M. Z. M. (2016, May). Online Sellers' Website Quality Influencing Online Buyers' Purchase Intention. In IOP Conference Series: Materials Science and Engineering (Vol. 131, No. 1, p.012014). IOP Publishing. Leeraphong, A., & Mardjo, A. (2013). Trust and risk in purchase intention through online social network: a focus group study of Facebook in Thailand. Journal of Economics, Business and Management, 1(4), 314-318. Liat, C. B., & Wuan, Y. S. (2014). Factors influencing consumers' online purchase intention: A study among university students in Malaysia. International Journal of Liberal Arts and Social Sciences, 2(8), 121-133. Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: the mediating role of purchase intention. Procedia economics and finance, 35, 401-410. Lim, Y. J., Osman, A. B., & Halim, M. S. B. A. (2014). Perceived usefulness and trust towards consumer behaviors: a perspective of consumer online shopping. Journal of Asian Scientific Research, 4( 10), 541. Lin, H. F. (2007). Predicting consumer intentions to shop online: An empirical test of competing theories. Electronic Commerce Research and Applications, 6(4), 433-442. Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The effects of shopping orientations, online trust and prior online purchase experience toward customers' online purchase intention. International Business Research, 3(3), 63. Ling, K. C., bin Daud, D., Piew, T. H., Keoy, K. H., & Hassan, P. (2011). Perceived risk, perceived technology, online trust for the online purchase intention m Malaysia. International Journal of Business and Management, 6( 6), 167. Lu, H. P ., Hsu, C. L., & Hsu, H. Y. (2005). An empirical study of the effect of perceived risk upon intention to use online applications. Information management & Computer Security, 13(2), l 06-120. Maditinos, D. I., Sarigiannidis, L., & Dimitriadis, E. (2007, July). Predicting e-commerce purchasing intention in Greece: An extended TAM approach. In International Conference on Accounting and Finance in Transaction (ICAFT). Greenwich University. Mansori, S., Cheng, B. L., & Lee, H. S. (2012). A study of e-shopping intention in Malaysia: The influence of generation X & Y. Australian Journal of Basic and Applied Sciences, 6(8), 28-35. May So, W. C., Danny Wong, T. N., & Sculli, D. (2005). Factors affecting intentions to purchase via the internet. Industrial Management & Data Systems, 105(9), 1225- 1244. Meskaran, F., Ismail, Z., & Shanmugam, B. (2013). Online purchase intention: Effects of trust and security perception. Australian Journal of basic and applied sciences, 7(6), 307-315. Moon, J ., Chadee, D., & Tikoo, S. (2008). Culture, product type, and price influences on consumer purchase intention to buy personalized products online. Journal of Business Research, 61 (l ), 31-3 9. Moslehpour, M., Thanh, H. L. T., & Van Kien, P. (2018, January). Technology Perception, Personality Traits and Online Purchase Intention of Taiwanese Consumers. In International Conference of the Thailand Econometrics Society (pp. 392-407). Springer, Cham. Mouakket, S. (2015). Factors influencing continuance intention to use social network sites: The Facebook case. Computers in Human Behavior, 53, 102-110. Muda, M., Mohd, R., & Hassan, S. (2016). Online purchase behavior of Generation Yin Malaysia. Procedia Economics and Finance, 37, 92-298. Nunkoo, R., & Ramkissoon, H. (2013). Travelers' E-purchase intent of tourism products and services. Journal of Hospitality Marketing & Management, 22(5), 505-529. Ozturk, A. B., Bilgihan, A., Nusair, K., & Okumus, F. (2016). What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience. International Journal of Information Management, 36(6), 1350-1359. Pookulangara, S., & Koesler, K. (2011). Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions. Journal of Retailing and Consumer Services, 18(4), 348-354. Rahman, M. S., Khan, A. H., & Islam, N. (2013). An empirical study on revealing the factors influencing online shopping intention among Malaysian consumers. Ramayah, T., & Ignatius, J. (2005). Impact of perceived usefulness, perceived ease of use and perceived enjoyment on intention to shop online. ICFAI Journal of Systems Management (IJSM) , 3(3), 36-51. Saleh, M. A. H. (2016). Website Design, Technological Expertise, Demographics, and Consumer's E-purchase Transactions. International Journal of Marketing Studies, 8(1), 125. Sam, M., Fazli, M., & Tahir, M. N. H. (2009). Website quality and consumer online purchase intention of air ticket. Samadi, B., Loan, K. T. M., & Fah, B. C. Y. (2015). Exploring Customer Purchasing Intention over Online Store. International Jounal of Business and Social Research, 5(5), 15-23. San Martin, H., & Herrero, A. (2012). Influence of the user's psychological factors on the online purchase intention in rural tourism: Integrating inventiveness to the UTAUT framework. Tourism Management, 33(2), 341-350. Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006). Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions. Journal of Marketing, 70(2), 133-148. Selamat, Z., Jaffar, N., &Ong, B. H. (2009). Technology Acceptance in Malaysian Banking Industry.European Journal of Economics, Finance and Administrative Sciences, 1(17), 143-155. Shaouf, A., Lu, K., & Li, X. (2016). The effect of web advertising visual design on online purchase intention: An examination across gender. Computers in Human Behavior, 60, 622-634. Sin, S. S., Nor, K. M., & Al-Agaga, A. M. (2012). Factors Affecting Malaysian young consumers' online purchase intention in social media websites. Procedia-Social and Behavioral Sciences, 40, 326-333. Singh, A. (2014). Challenges and issues of generation Z. IOSR Journal of Business and Management, 16(7), 59-63. Soto-Acosta, P., Jose Molina-Castillo, F., Lopez-Nicolas, C., & Colomo-Palacios, R. (2014). The effect of information overload and disorganization on intention to purchase online: The role of perceived risk and internet experience. Online Information Review, 38(4), 543-561. Su, D., & Huang, X. (2010). Research on online shopping intention of undergraduate consumer in China--based on the theory of planned behavior. International Business Research, 4(1 ), 86. Thamizhvanan, A., & Xavier, M. J. (2013). Determinants of customers' online purchase intention: an empirical study in India. Journal of Indian Business Research, 5(1), 17-32. Torocsik, M., Sziics, K., & Kehl, D. (2014). How Generations Think: Research on Generation Z. Acta universitatis Sapientiae, communication, 1, 23-45. Van der Heijden, H., Verhagen, T., & Creemers, M. (2003). Understanding online purchase intentions: contributions from technology and trust perspectives. European journal of information systems, 12(1 ), 41-48. Verhagen, T., & Van Dolen, W. (2009). Online purchaser intentions: A multi-channel store image perspective. Information & Management, 46(2), 77-82. Young Kim, E., & Kim, Y. K. (2004). Predicting online purchase intentions for clothing products. European journal of Marketing, 38(7), 883-897.