The Balance Scorecard Practice and Performance in XY University

The intensity of competition among contemporary Higher Education Institution (HEIs) has led to many of such institutions to focus more on how to provide high quality education so as to attain a suitable position in the university world ranking by adopting a suitable performance management. This stud...

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Main Author:	Anuforo, Peter U
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/8196/1/s821579_01.pdf https://etd.uum.edu.my/8196/2/s821579_02.pdf
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id	my-uum-etd.8196
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Ayoup, Hazeline
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Anuforo, Peter U The Balance Scorecard Practice and Performance in XY University
description	The intensity of competition among contemporary Higher Education Institution (HEIs) has led to many of such institutions to focus more on how to provide high quality education so as to attain a suitable position in the university world ranking by adopting a suitable performance management. This study aims to demonstrate how XY University (XYU) implements and uses the BSC to enhance and improve its strategic plans. This study employed a qualitative case study approach. Data were collected using interviews and analysis of documents and were analyzed qualitatively using thematic analysis. Consistent with Kaplan and Norton (1992) BSC model in public sector, findings indicates that the case institution has implemented the BSC ideology within its unique context. The study found that in implementing the BSC project, the university staff’s buy-in, top management commitment, organizational culture and communication strategy is critical for its success. Also, findings revealed that the implementation of BSC ideology in XYU has improved its’ performance in that it helps to improve the case institution’s overall university rankings. The implementation of the BSC also helps the university’s management to monitor its performance. Future study should consider more institution that implements BSC so as to get more detail results that may be generalized.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Anuforo, Peter U
author_facet	Anuforo, Peter U
author_sort	Anuforo, Peter U
title	The Balance Scorecard Practice and Performance in XY University
title_short	The Balance Scorecard Practice and Performance in XY University
title_full	The Balance Scorecard Practice and Performance in XY University
title_fullStr	The Balance Scorecard Practice and Performance in XY University
title_full_unstemmed	The Balance Scorecard Practice and Performance in XY University
title_sort	balance scorecard practice and performance in xy university
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8196/1/s821579_01.pdf https://etd.uum.edu.my/8196/2/s821579_02.pdf
_version_	1747828348445261824
spelling	my-uum-etd.81962021-11-22T01:05:03Z The Balance Scorecard Practice and Performance in XY University 2018 Anuforo, Peter U Ayoup, Hazeline Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. The intensity of competition among contemporary Higher Education Institution (HEIs) has led to many of such institutions to focus more on how to provide high quality education so as to attain a suitable position in the university world ranking by adopting a suitable performance management. This study aims to demonstrate how XY University (XYU) implements and uses the BSC to enhance and improve its strategic plans. This study employed a qualitative case study approach. Data were collected using interviews and analysis of documents and were analyzed qualitatively using thematic analysis. Consistent with Kaplan and Norton (1992) BSC model in public sector, findings indicates that the case institution has implemented the BSC ideology within its unique context. The study found that in implementing the BSC project, the university staff’s buy-in, top management commitment, organizational culture and communication strategy is critical for its success. Also, findings revealed that the implementation of BSC ideology in XYU has improved its’ performance in that it helps to improve the case institution’s overall university rankings. The implementation of the BSC also helps the university’s management to monitor its performance. Future study should consider more institution that implements BSC so as to get more detail results that may be generalized. 2018 Thesis https://etd.uum.edu.my/8196/ https://etd.uum.edu.my/8196/1/s821579_01.pdf text eng 2021-06-03 public https://etd.uum.edu.my/8196/2/s821579_02.pdf text eng public other masters Universiti Utara Malaysia Adams, C., Hoque, Z., & Mcnicholas, P. (2006). Case Studies and Action Research. Methodological Issues in Accounting Research: Theories and Methods, 361-373. Ahmad, A. R., & Soon, N. K. (2015). Balanced Scorecard in Higher Education Institutions: What Should be Consider?. In Technology Management and Emerging Technologies (ISTMET), 2015 International Symposium on (Pp.64-68). IEEE. Ahn, H. (2001). Applying the Balanced Scorecard Concept: An Experience Report. Long Range Planning, 34(4), 441-461. Albright, T., Brewer, P., & Davis, S. (2005). Building a Successful Balanced Scorecard Program. Journal of Cost Management, 19(1), 28-37. Al-Hosaini, F. 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