Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, work...
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my-uum-etd.82242022-04-13T02:44:50Z Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur 2019 Wan Abdullah, Wan Mohammad Shahrom Md Said, Nor Pujawati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, working environment, training development, performance recognition, supervision and work life balance) and motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. The research conducted using survey method and a total of 75 questionnaires were distributed to the call centre employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. Sample size was selected using simple random sampling. To test the hypotheses of research study, researcher used descriptive, correlative, and multi regression analysis using SPSS version 22. Job motivation was selected as the dependent variable and 6 hypotheses have been developed. Multiple regression analysis showed that .704 factor explained in the research study. Pearson correlation analysis showed that the all result hypotheses are accepted and have positive relationships between job motivations. Finding and suggestion for future research studies and recommendations are suggested for manager implementation in a workplace context. 2019 Thesis https://etd.uum.edu.my/8224/ https://etd.uum.edu.my/8224/1/s821252_01.pdf text eng 2022-04-16 public https://etd.uum.edu.my/8224/2/s821252_02.pdf text eng public https://etd.uum.edu.my/8224/3/821252%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia |
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Universiti Utara Malaysia |
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eng eng eng |
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Md Said, Nor Pujawati |
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HD58.7 Organizational Behavior. |
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HD58.7 Organizational Behavior. Wan Abdullah, Wan Mohammad Shahrom Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
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Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, working environment, training development, performance recognition, supervision and work life balance) and motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. The research conducted using survey method and a total of 75 questionnaires were distributed to the call centre employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. Sample size was selected using simple random sampling. To test the hypotheses of research study, researcher used descriptive, correlative, and multi regression analysis using SPSS version 22. Job motivation was selected as the dependent variable and 6 hypotheses have been developed. Multiple regression analysis showed that .704 factor explained in the research study. Pearson correlation analysis showed that the all result hypotheses are accepted and have positive relationships between job motivations. Finding and suggestion for future research studies and recommendations are suggested for manager implementation in a workplace context. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Wan Abdullah, Wan Mohammad Shahrom |
author_facet |
Wan Abdullah, Wan Mohammad Shahrom |
author_sort |
Wan Abdullah, Wan Mohammad Shahrom |
title |
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
title_short |
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
title_full |
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
title_fullStr |
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
title_full_unstemmed |
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur |
title_sort |
motivation among call centre operation employees in astro gs shop sdn bhd at bangsar south, kuala lumpur |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2019 |
url |
https://etd.uum.edu.my/8224/1/s821252_01.pdf https://etd.uum.edu.my/8224/2/s821252_02.pdf https://etd.uum.edu.my/8224/3/821252%20REFERENCES.docx |
_version_ |
1747828355208577024 |