Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman

The purpose of this study is to access the level of overall job satisfaction among the school administrative assistants in the district of Kota Setar, Kedah Darulaman. The instrument used in this study consists of JDI (Job Descriptive Index) questionnaires. Quantitative analysis method was employed...

Full description

Saved in:
Bibliographic Details
Main Author: Chin, Kuan Sui
Format: Thesis
Language:eng
eng
Published: 1997
Subjects:
Online Access:https://etd.uum.edu.my/839/1/Chin_Kuan_Sui.pdf
https://etd.uum.edu.my/839/2/1.Chin_Kuan_Sui.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.839
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
topic LB2801-3095 School administration and organization
spellingShingle LB2801-3095 School administration and organization
Chin, Kuan Sui
Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
description The purpose of this study is to access the level of overall job satisfaction among the school administrative assistants in the district of Kota Setar, Kedah Darulaman. The instrument used in this study consists of JDI (Job Descriptive Index) questionnaires. Quantitative analysis method was employed to analyse the data. One hundred and ninety eight school administrative assistants responded in this study. In this study, the independent variables were working conditions, salary, promotion opportunities, supervision, and working colleagues, while the overall job satisfaction was a dependent variable. Socio-demographic factors such as gender, age, ethnicity, marital status, occupational levels, and tenure were tested as moderator of job satisfaction. The data were analysed by using the t-test and One-way ANOVA to investigate the significant differences. The 0.05 level of significant was used as a critical level for decision-making for the hypotheses. The major findings of this study were : 1. The respondents showed a high level of overall job satisfaction. Among the five aspects of job satisfaction, working conditions, supervision, and working colleagues achieved a high level of satisfaction, while the aspects of salary and promotion opportunities showed an average and a low levels of satisfaction respectively. 2. There were no significant differences between the six sociodemographic factors tested and overall job satisfaction. 3. There were significant differences between satisfaction in promotion opportunities with socio-demographic factors such as age, ethnicity, occupational levels, and tenure.
format Thesis
qualification_name masters
qualification_level Master's degree
author Chin, Kuan Sui
author_facet Chin, Kuan Sui
author_sort Chin, Kuan Sui
title Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
title_short Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
title_full Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
title_fullStr Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
title_full_unstemmed Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman
title_sort kepuasan kerja di kalangan pembantu tadbir sekolah. kes : daerah kota setar, kedah darul aman
granting_institution Universiti Utara Malaysia
granting_department Sekolah Siswazah
publishDate 1997
url https://etd.uum.edu.my/839/1/Chin_Kuan_Sui.pdf
https://etd.uum.edu.my/839/2/1.Chin_Kuan_Sui.pdf
_version_ 1783729376167198720
spelling my-uum-etd.8392023-11-26T01:59:37Z Kepuasan Kerja Di Kalangan Pembantu Tadbir Sekolah. Kes : Daerah Kota Setar, Kedah Darul Aman 1997-10-25 Chin, Kuan Sui Sekolah Siswazah Graduate School LB2801-3095 School administration and organization The purpose of this study is to access the level of overall job satisfaction among the school administrative assistants in the district of Kota Setar, Kedah Darulaman. The instrument used in this study consists of JDI (Job Descriptive Index) questionnaires. Quantitative analysis method was employed to analyse the data. One hundred and ninety eight school administrative assistants responded in this study. In this study, the independent variables were working conditions, salary, promotion opportunities, supervision, and working colleagues, while the overall job satisfaction was a dependent variable. Socio-demographic factors such as gender, age, ethnicity, marital status, occupational levels, and tenure were tested as moderator of job satisfaction. The data were analysed by using the t-test and One-way ANOVA to investigate the significant differences. The 0.05 level of significant was used as a critical level for decision-making for the hypotheses. The major findings of this study were : 1. The respondents showed a high level of overall job satisfaction. Among the five aspects of job satisfaction, working conditions, supervision, and working colleagues achieved a high level of satisfaction, while the aspects of salary and promotion opportunities showed an average and a low levels of satisfaction respectively. 2. There were no significant differences between the six sociodemographic factors tested and overall job satisfaction. 3. There were significant differences between satisfaction in promotion opportunities with socio-demographic factors such as age, ethnicity, occupational levels, and tenure. 1997-10 Thesis https://etd.uum.edu.my/839/ https://etd.uum.edu.my/839/1/Chin_Kuan_Sui.pdf text eng public https://etd.uum.edu.my/839/2/1.Chin_Kuan_Sui.pdf text eng public masters masters Universiti Utara Malaysia Abdul Ghani, I. (1993). Stail kepimpinan pengetua sekolah menengah agama di negeri Selangor Darul Ehsan dan kaitan dengan kepuasan kerja di kalangan guru-guru. Universiti Pertanian Malaysia. Tesis Sarjana Sains. Tanpa terbitan. Abu Bakar, H.H., (1985). An Analysis of Job Satisfaction Among Academic Staff of Universities in Malaysia. Ph. D. Dissertation, Ohio University. Adams, J.S. (1965). Inequality in social exchanges. In L. Berkowitz, ed., Advances in Experimental Social Psychology. New York, Academic Press, 267-300. Alderfer, C.P. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, May, 142-175. Berger, C.J., Olson, CA., & Boudreau, J.W. (1983). Effects of union on job satisfaction : The role of work-related values and perceived rewards. Organizational Behavior and Human Performance, 32, 289-324. Bersoff, D., and Crosby, F. (1984). Job satisfaction and family status. Personality and Social Psychology Bulletin, 10(1). 79-83. Bigoness, W.J. (1978). Correlates of faculty attitudes towards collective bargaining. Journal of Applied Psychology, 63(2), 228-233. Blau, G. (1985). Relationship of extrinsic, intrinsic and demographic predictors to various types of withdrawal behavior. Journal of Applied Psychology, 70,442-450. Blau, G. (1994). Testing the effect of level and importance of pay referents on pay level satisfaction. Human Relations, 10, 123 -1268. Brush, D.H., Moch, M.K., & Pooyan, A. (1987). Individual demographic differences and job satisfaction. Journal of Occupational Behavior, 8, 139-156. Buxton, T.H. (1971). A study of job satisfaction of teachers of education in eight selected colleges and universities. Doctoral Dissertation, The University of Nebraska. Carell, M. R. , Jenning, D. F. , Heavin , C. (1997). Fundamental of Organizational Behavior. New Jersey, Prentice-Hall. Caston, R.J., and Braito, R. (1985). A specification issue in job satisfaction research. Sociological perspective. April, 175-l77. Conway, P.G. (1985). A Model of Job Satisfaction. Ph. D. Dissertation, The University of Texas, Austin. Deckop, J. (1992). Organizational and career pay satisfaction. Human Resume Management Review, 2,11 5-129 Doell, S.R. (1985). Job Satisfaction in High Tech Organizations As a Function of Employee Sex, Individual Characteristics, and the Social Climate. Ph.D Dissertation, The University of Texas, Austin. Donnelley, J.H., Gibson, J.M., lvancerich, j&l., (1998). Fundamental of management (9th Edi.) U.S.A., Irwin. Evan, M.G. and Ondrack, D.A. (1990). The Role of Job Outcomes and Values in Understanding the Union’s impact on Job Satisfaction : A Replication. Faber, B.A., & Miller, J. (1982). Teacher burnout : A psycho-educational perspective. The Educational Digest, 9, 23-25. Forgionne, G.A., & Peeters, V.E. (1982). Differences in job motivation and satisfaction among female and male managers. Human relations, 35(2), 101-118. Greenberg, J. (1989). Cognitive reevaluation of outcomes in response to underpayment inequality. Academy of Management Journal, March, 174-184. Gruneberg, M.M. (1979). Understanding Job Satisfaction. New York. John Wiley & Son, Inc. Halloran, J. (1987). Applied Human Relations : An Organizational Approach. New Jersey : Prentice-Hall. Harder, W.W. (1986). Teacher job satisfaction : An Application and Expansion of the Job Characteristics Model of Work Motivation. Ph.D. Dissertation, Michigan, U.M.I.. Harlan, S.L. (1989). Opportunity and attitudes toward job satisfaction in manufacturing firm. Social m,67,766-788. Herzberg, F., Mauser, B., Peterson, R.Q., & Capwell, D.F. (1957). Job Attitudes; Review of Research & and Opinion. Pittsburgh, Psychological Services of Pittsburgh. Herzberg, F., Mauser, B. & Snyderman, B. (1959). The Motivation b Work. New York, John Wiley. Hoppock, R. (1935). Job Satisfaction. New York, Harper. Hulin, C.L., & Smith, P.C. (1965). A linear model of job satisfaction. Journal of Applied Psychology, 49, 209-216. Jui-Chen Yu (1991) . Job Satisfaction of Industrial Arts Teachers in Secondary Schools in Taiwan, Republic of China. Doctoral Dissertation, Iowa State University. Kahn, R.L. (1972). ‘The meaning of work : interpretation and proposals for measurement’ In : Campbell, A. and Converse, P. E. (Eds) The Meaning of Social Change. New York : Rusell Sage Foundation. 159-203. Khaleque, A. & Rahman, MA. (1987). Perceived importance of job satisfaction of industrial workers, Human relations , 32, 287-293. Lacy, W.B., Bokemeier, J.L., & Shepard, J.N. (1983). Job attributes preference and work commitment of men and women in the United States. Personnel Psychology, 36, 315-329. Lammers, L.E. (1975). An Empirical Study of the Validity of the Job Descriptive /n&x hr the Measurement of Accountants Job satisfaction and Prediction of Turnover. Ph. D Dissertation, University of Wilconsin-Madison. Lee, J. A. (1980). The Gold and the Garbage in Management Theories and Prescriptions. Athens, OH, Ohio University Press. Loke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.) , Handbook of industrial and industrial organizational psychology. Chicago: Rand McNally College Publishing Co. 1297-1 349. Luthans, F. & Thomas, Linda, T. (1989). The relationship between age and job satisfaction : Curvilinear results from an empirical study - A research note. Personnel Reviews, 18(l), 23-26. Markham, W .T., Harlan, S.L., & Hackett, E.J. (1987). Promotion opportunity in organizations : Causes and consequences. Research in Panel and Human Resources Management, 5, 223-238. Martin, J. K. and Miller, G.A. (1986). Job satisfaction and absenteeism : Organizational, individual, and job related correlates . Work and Occupations. 13(l), 33-46. MC Farlin, D.B. & Rice, R.W. (1992). The role of job facet importance as a mederator in job satisfaction processes. Journal of Olgani2atio~al Behavior, 13,41-54. Melamed, S., Ben-Avi, I., Luz, J., & Green, M.S. (1995). Objective and subjective work monotony : Effects on job satisfaction, psychological distress, and absenteeism in blue-collar workers. Journal of Applied Psychology, 80(l), 29-42. Meyer, J.P., & Allen, N.J. (1984). The ‘side-bet theory’ of organizational commitment : some methodological considerations. Journal of Applied Psychohgy, 69(3), 372-378. Michaels, C.E., & Spector, P.E. (1982). Causes of employee turnover : A test of Mobley, Griffeth, Hand, and Meglino Model. Journal of Applied Psychology, 67, 53-59. Mobley, W.H., Griffeth, R.W., & Meglino, B.M., (1979). Review and conceptual analysis of the employee turnover process. Psychobgicel /3ulEetn, 86,493-522. Morris, J.M., and Villemez, W.J. (1992). Mobility potential and job satisfaction : Mixing dispositional and situational explanations. Work and occup8tions, 19(l), 35-58. MO&K, C.J. (I 987). Age and work satisfaction. Work and Occupatio~~s. 14(3), 387-407 Murray, M.A., & Atkinson, T. (1982). Gender differences in correlates of job satisfaction. Canadian Journal of 8ehavioral Sciences, 13, 44-52. Phi Delta Kappa (1980). Why do some urban school succeed 3 Tb phi h/t8 Kappa study of Exceptbnaf Lman Elementary schools. Bloomington, In. : Author. Porter, L.W., & Lawler, E.E. (1968). Manegerial Attifudes and Pe&nmmce. Illinois, Irwin. Porter, L.W., and Steer, R.M. (1973). Organization, work and personal factors in employees turnover and absenteeism. Psychological Bulletin, 80, 151-176. Prick, G.M.(1989). Satisfaction and stress Among teachers. International Journ8l of Educetion Research. 13.363-377. 86 Renon, S. (1978). Job satisfaction and neglected variables of job security. Human Relations. 31, 297-308. Rhodes, S.R. (1983). Age related differences in work attitudes and behavior : a review and conceptual analysis. Psychdogcal &&fin, 93(2), 328- 367. Robbin, S.P. (1996). Organizational Behavior: Concepts, Contrwersies, Applications. (p edi.) . London : Prentice- Hall International. Rice, R.W., Philips, S.M., & McFarlin, D.B.(1990). Multiple discrepancies and job satisfaction. Journal of Applied PsycMogy, 75(4), 386-393 Sarko, J. (1987). Job Satisfaction and Stress Among Emncy Medical Technicians. M.A. Thesis, California State University, Dominguez Hills. Skaret, D.I., and Bruning, N.S. (1986). Attitudes about the work group : An added moderator of the relationship between leader behavior and job satisfaction. Grwp and Onganizationa! St&es, 11(3), 254-279. Smith, P. , Kendal, L.M. & Hulin, C.L. (1969). The Measurement of Job Satishction in Work and Retirement. Chicago : Rand-McNally & Co. 79- 84. Srivastava, S.K. (1982). Job satisfaction amongst private and public secondary school teachers. Perspectives in Psychobgical Researches, 5(2), 29-30. Szilagyi, A.D. (1986). Casual inferences between leader reward behavior & subordinate performance, absebteeism , and work satisfaction. Journal of Occupation PsycNogy, 53, 195-204. Taylor, F.W. (1911). The Pthcipks of ScienMc Management. New York, Harper. Vroom, V.H. (1964). Work and Motivation. New York : John Wiley & Sons, Inc. Weaver, C.N. (1977). Relationships among pay, race, sex, occupational prestige, supervision, work autonomy, and job satisfaction in a national sample. Personnel Psycholbgy, 30(3), 437-445. Weaver, C.N. (1980). Job satisfaction in the United States in the 1970s. Journal of Applied Psychology, 65, 364-367. Zeitz, G. (1996). Age and work satisfaction in a government agency : A situational perspective. Human Relations, 43(5), 419-438. 87 LAMPIRAN