Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002

This survey is conducted to investigate the level of awareness and perception of school management side regarding the implementation of TQM and MS ISO 9002. It involves three variables; awareness of school management side regarding the implementation of TQM and MS ISO 9002; Perception of the school...

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Main Author:	Hadip, Harun
Format:	Thesis
Language:	eng eng
Published:	1997
Subjects:	LB2801-3095 School administration and organization
Online Access:	https://etd.uum.edu.my/853/1/Hadip_Harun.pdf https://etd.uum.edu.my/853/2/1.Hadip_Harun.pdf
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id	my-uum-etd.853
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	LB2801-3095 School administration and organization
spellingShingle	LB2801-3095 School administration and organization Hadip, Harun Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
description	This survey is conducted to investigate the level of awareness and perception of school management side regarding the implementation of TQM and MS ISO 9002. It involves three variables; awareness of school management side regarding the implementation of TQM and MS ISO 9002; Perception of the school management side regarding the critical factors during implementating TQM and MS ISO 9002; and Perception of School management side regarding the difficulties in getting individuals commitment in implementating TQM and MS ISO 9002. The sample comprised of 42 respondents which included the Pengetua, all tha Penolong Kanan of the school and all the Ketua Jabatan of each six A secondary school selected in negeri Perlis. Respondents were asked to select the best answer from the questions presented in the questionnaire. The alternative hyphoteses developed for this research are : Awareness regarding the implementation of TQM and MS ISO 9002 differ among the school management side; Perception regading the critical success factors differ among the school management side; and Perception regarding the difficulties in getting individuals commitment to TQM ad MS ISO 9002 differ among the school management side. Findings revealed that no statistical significant differences exists among the respective variables. However there are two significant differences out of ten items in the first variables and there are eight significant differences out of twenty one items in the third variables. All the findings in this study were discussed in relation to previous research and literature on TQM and MS ISO 9002.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Hadip, Harun
author_facet	Hadip, Harun
author_sort	Hadip, Harun
title	Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
title_short	Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
title_full	Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
title_fullStr	Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
title_full_unstemmed	Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002
title_sort	kesedaran dan persepsi pihak pengurusan sekolah terhadap pelaksanaan tqm dan ms iso 9002
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1997
url	https://etd.uum.edu.my/853/1/Hadip_Harun.pdf https://etd.uum.edu.my/853/2/1.Hadip_Harun.pdf
_version_	1747827011251863552
spelling	my-uum-etd.8532013-07-24T12:09:18Z Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002 1997-11-01 Hadip, Harun Sekolah Siswazah Graduate School LB2801-3095 School administration and organization This survey is conducted to investigate the level of awareness and perception of school management side regarding the implementation of TQM and MS ISO 9002. It involves three variables; awareness of school management side regarding the implementation of TQM and MS ISO 9002; Perception of the school management side regarding the critical factors during implementating TQM and MS ISO 9002; and Perception of School management side regarding the difficulties in getting individuals commitment in implementating TQM and MS ISO 9002. The sample comprised of 42 respondents which included the Pengetua, all tha Penolong Kanan of the school and all the Ketua Jabatan of each six A secondary school selected in negeri Perlis. Respondents were asked to select the best answer from the questions presented in the questionnaire. The alternative hyphoteses developed for this research are : Awareness regarding the implementation of TQM and MS ISO 9002 differ among the school management side; Perception regading the critical success factors differ among the school management side; and Perception regarding the difficulties in getting individuals commitment to TQM ad MS ISO 9002 differ among the school management side. Findings revealed that no statistical significant differences exists among the respective variables. However there are two significant differences out of ten items in the first variables and there are eight significant differences out of twenty one items in the third variables. All the findings in this study were discussed in relation to previous research and literature on TQM and MS ISO 9002. 1997-11 Thesis https://etd.uum.edu.my/853/ https://etd.uum.edu.my/853/1/Hadip_Harun.pdf application/pdf eng validuser https://etd.uum.edu.my/853/2/1.Hadip_Harun.pdf application/pdf eng public masters masters Universiti Utara Malaysia Aguayo, Rafeal. (1991): Dr. Deming The American Who Taught the Japanese About Quality. New York: Simon & Schuster. Ahmad Sarji. (1996): Garis Panduan Bagi Melaksanakan MS ISO 9000 Dalam Perkhidmatan Awam. (MAMPU. 1996). Alan, W.R dan Blackburn, R.S (1989). Managing Organizational Behavior. Library of Congress, USA. Amarjit Kaur. (1993): Awareness and Perceptions of Managers in a Manufacturing Organization Behavior. Library of Congress, USA. Ariff Kasim dan Hussein Ahmad (1996). Pelaksanaan ISO 9000 Dalam Konteks Pendidikan. Kertas Konsep Bahagian Perancangan dan Penyelidikan Dasar Pendidikan, Kementerian Pendidikan Malaysia. 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Kesedaran Dan Persepsi Pihak Pengurusan Sekolah Terhadap Pelaksanaan TQM Dan MS ISO 9002

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