Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana
This research on Quality Culture in Small Medium Industries is done with the aim of getting feedback on the 13 elements of quality culture as practiced in the daily operation of the company. The research model is postulated to find out the extent this organisation is capable of evolving culture as p...
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1997
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| Online Access: | https://etd.uum.edu.my/856/1/Hishamudin_Alli.pdf https://etd.uum.edu.my/856/2/1.Hishamudin_Alli.pdf |
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HD28-70 Management Industrial Management |
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HD28-70 Management Industrial Management Hishamudin, Alli Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
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This research on Quality Culture in Small Medium Industries is done with the aim of getting feedback on the 13 elements of quality culture as practiced in the daily operation of the company. The research model is postulated to find out the extent this organisation is capable of evolving culture as part of the survival of the organisation.
The literature review highlighted on quality evolution dates from the 1930’s quoting from such known historical figures as W.A. Shewhart, Deming, Juran, Crosby till the modern figures of Tom Peters, Ishikawa and Taguchi. Quality phases identified are Quality Control, Quality
Measures, Quality Improvement and lastly Strategic Quality.
Quality concepts explains the ramification and guidelines to improve quality done by researchers and consultants involved in quality work e.g. Juran. Whereas quality culture espouses human behaviour in organisation researched by modern day researchers like Schein: 1990,
Rose: 1988, Jermier et.al.: 1991, Wilkinson et.al.: 1994, Simon: 1991, Cohen: 1991, Cole: 1989, 1991, Grant et.al: 1994, Trite and Bayer: 1991 and A.B. Rani, Shani et.al.: 1994.
As PUNB is categorised under SMI development, comments on SMI and their role in developing BCIC are detailed. Besides this, other organisation, like MITI and MIEL as well as vendor development program by Telekom Malaysia Berhad, Tenaga Nasional Berhad and PETRONAS are highlighted.
In developing the theoretical framework, quality culture as emphasised by organisational expert like Ho, Samuel K.M & Svetbina Cicmil: 1995, Schermerhorn, John R., et.al.: 1994, John, Gary: 1996 expounds that quality culture can be learned and applied. Research by Mohd Salmi Sohod and Rushaimi Zen Yusof 1996 divides evolution into four eras
with each contributing to the present day quality. Juran: 1992 explain that community behaviour encompasses beliefs, habits and practices contribute to the characteristics of quality culture. However Schein: 1990, Rose: 1988, Jermier et.al.: 1991 emphasised the existence of “multiple culture”, “subculture” and “countercultures” However for
Wilkinson etal.: 1994, Simon: 1991, Cohen: 1991 found that the absorption of quality culture is difficult to be implemented in organisations. On the other hand Cole: 1989, 1991, Grant etal.: 1994 revealed the strong link between quality and leadership culture in an
organisation. Lastly Trite and Bayer: 1991 explained that leadership culture that influenced organisation and quality improvement includes individual quality, current status, vision and mission of followers, leadership, behaviour, individual developmenrt, administrative actions,
cultural and tradisional practices.
The research methodologies employed is case studies on three companies under the umbrella of PUNB focused on Quality Culture in these organisation. Descriptive Statistical Analysis is used to evaluate the case studies. Research respondents are the three associate companies of PUNB located in Sungai Petani, Kedah consisting of 23 1
employees from different rank and tile.
The findings conclude that the level of practice and acceptance of quality culture on the whole is satisfactory except that Awareness and Q Culture are agreed as important. A continuous process is necessary so that organisational culture can continue to be improved and practice by the organisational community.
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| format |
Thesis |
| qualification_name |
masters |
| qualification_level |
Master's degree |
| author |
Hishamudin, Alli |
| author_facet |
Hishamudin, Alli |
| author_sort |
Hishamudin, Alli |
| title |
Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
| title_short |
Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
| title_full |
Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
| title_fullStr |
Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
| title_full_unstemmed |
Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana |
| title_sort |
kajian budaya kualiti di dalam industri kecil dan sederhana |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
Sekolah Siswazah |
| publishDate |
1997 |
| url |
https://etd.uum.edu.my/856/1/Hishamudin_Alli.pdf https://etd.uum.edu.my/856/2/1.Hishamudin_Alli.pdf |
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1747827011990061056 |
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my-uum-etd.8562013-07-24T12:09:19Z Kajian Budaya Kualiti Di Dalam Industri Kecil Dan Sederhana 1997 Hishamudin, Alli Sekolah Siswazah Graduate School HD28-70 Management. Industrial Management This research on Quality Culture in Small Medium Industries is done with the aim of getting feedback on the 13 elements of quality culture as practiced in the daily operation of the company. The research model is postulated to find out the extent this organisation is capable of evolving culture as part of the survival of the organisation. The literature review highlighted on quality evolution dates from the 1930’s quoting from such known historical figures as W.A. Shewhart, Deming, Juran, Crosby till the modern figures of Tom Peters, Ishikawa and Taguchi. Quality phases identified are Quality Control, Quality Measures, Quality Improvement and lastly Strategic Quality. Quality concepts explains the ramification and guidelines to improve quality done by researchers and consultants involved in quality work e.g. Juran. Whereas quality culture espouses human behaviour in organisation researched by modern day researchers like Schein: 1990, Rose: 1988, Jermier et.al.: 1991, Wilkinson et.al.: 1994, Simon: 1991, Cohen: 1991, Cole: 1989, 1991, Grant et.al: 1994, Trite and Bayer: 1991 and A.B. Rani, Shani et.al.: 1994. As PUNB is categorised under SMI development, comments on SMI and their role in developing BCIC are detailed. Besides this, other organisation, like MITI and MIEL as well as vendor development program by Telekom Malaysia Berhad, Tenaga Nasional Berhad and PETRONAS are highlighted. In developing the theoretical framework, quality culture as emphasised by organisational expert like Ho, Samuel K.M & Svetbina Cicmil: 1995, Schermerhorn, John R., et.al.: 1994, John, Gary: 1996 expounds that quality culture can be learned and applied. Research by Mohd Salmi Sohod and Rushaimi Zen Yusof 1996 divides evolution into four eras with each contributing to the present day quality. Juran: 1992 explain that community behaviour encompasses beliefs, habits and practices contribute to the characteristics of quality culture. However Schein: 1990, Rose: 1988, Jermier et.al.: 1991 emphasised the existence of “multiple culture”, “subculture” and “countercultures” However for Wilkinson etal.: 1994, Simon: 1991, Cohen: 1991 found that the absorption of quality culture is difficult to be implemented in organisations. On the other hand Cole: 1989, 1991, Grant etal.: 1994 revealed the strong link between quality and leadership culture in an organisation. Lastly Trite and Bayer: 1991 explained that leadership culture that influenced organisation and quality improvement includes individual quality, current status, vision and mission of followers, leadership, behaviour, individual developmenrt, administrative actions, cultural and tradisional practices. The research methodologies employed is case studies on three companies under the umbrella of PUNB focused on Quality Culture in these organisation. Descriptive Statistical Analysis is used to evaluate the case studies. Research respondents are the three associate companies of PUNB located in Sungai Petani, Kedah consisting of 23 1 employees from different rank and tile. The findings conclude that the level of practice and acceptance of quality culture on the whole is satisfactory except that Awareness and Q Culture are agreed as important. A continuous process is necessary so that organisational culture can continue to be improved and practice by the organisational community. 1997 Thesis https://etd.uum.edu.my/856/ https://etd.uum.edu.my/856/1/Hishamudin_Alli.pdf application/pdf eng validuser https://etd.uum.edu.my/856/2/1.Hishamudin_Alli.pdf application/pdf eng public masters masters Universiti Utara Malaysia A.B. (Rami) Shani et.a1 (1994), Roadblocks in Total Quality Management Implementations: A Cross Cultural Investigation, Total Quality Management, Vol. 5, No. 6. Arnold, Kenneth L. (1994) The Manager’s Guide To IS0 9000, Free Press, USA. Brown, Stanley A. (1992) Total Quality Service, Prentice Hall, USA. Clements, Richard Barr-et (1993), Quality Manager’s: Complete Guide to IS0 9000, Prentice Hall, USA. Cole, R.E. (1993) Total Quality Management: introduction, California Management Review, 35, pp. 1-11. Cortada, James W. (1993) TQM for Sales and Marketing Management, McGraw Hill, Singapore. Crosby, Philip B. (1980) Quality Is Free, The Art Of Making Quality Certain, A Mentor Book, USA (1995) Quality Without Fears, The Art Of Hassle Free Management, McGraw Hill, USA. Drucker, Peter F (1992), Managing For The Future, The 1990’s and Beyond, Dutton, USA. Evans, James R. and William M. Lindsay (1993) The Management And Control Of Quality, West Publishing Company, USA. Grant, R., et al. (1994) The Quality Revolution: TQM Challenge To Management Practice And Management Theory, Sloan Management Review Ho, Samuel K. (1995), TQM An Integrated Approach, Kogan Page, Great Britain Ho, Samuel K.M. & Svetlana Cicmil (1995), Total Quality Management Transfer To Small And Medium Industries In Malaysia by SIRlM, Total Quality Management, VoI.6, No.3. Handbook Of Quality Standards And Compliance, IS0 9000. Harrison, Stephen R. & Rick H.U. Tamaschke (1993) Statistics For Business, Economics and Management, Prentice Hall, USA. Gay, L.R. and P.L. Diehl (1992), Research Methods For Business And Management, Macmillan, USA. Jermier, J.M., et.al. (1991), Organizational subcultures in soft bureaucracy, Organization Science, 2, pp. 170- 194. Johns, Gary (1996) Organizational Behavior: Understanding & Managing Life At Work; Harper Collins College Publishers, USA Juran, J.M. (1995) Managerial Breakthrough, McGraw Hill, USA (1992) Juran On Quality By Design, Free Press, USA Kanji, Gopal K. & Mike Asher (1996) 100 methods for Total Quality Management, Sage Publications, Great Britain. Manganelli, Raymond L. and Mark M. Klein (1994) The Re-engineering Handbook, A Step By Step Guide To Business Transformation, USA. Mohd Salmi Sohod and Rushaimi Zien Yusof (1996) Re-addressing the TQM Movements: Towards an Alternative Model, Quality Management: Islamic Perspectives, Leeds Publications, Malaysia. Mokhtar Abdullah (1996) Historical Developments of Quality and Productivity Movements: Japan vs The West, Quality Management: Islamic Perspectives, Leeds Publications, Malaysia Novack, Janet L. (1995), The IS0 9000 Documentation Toolkit, Prentice Hall, USA, The IS0 9000, Quality Manual Developer, Prentice Hall, USA. Porter, Michael E. (1985) Competitive Advantage, Free Press, USA. Rancangan Malaysia Ke Tujuh; 1996-2000. Rose, R.A. (1988) Organization as multiple cultures, Human Relations, 41, pp. 139- 170. Rothery, Brian, IS0 9000, Gower, UK. Schein, E.H. (1990), Organizational Culture, American Psychologist, 45, pp. 109-119. Schermerhorn, John R. et. al. (1994) Managing Organizational Behavior; John Wiley & Sons, USA. Sekaran, Uma (1992) Research Methods For Business, A Skill Building Approach, 2nd ed, John Wiley & Sons Inc. Taormina, Tom (1996) Virtual Leadership and The IS0 9000 Imperative, Prentice Hall, USA. Trite, H.M & Beyer, J.M. (1991) Cultural leadership in organizations, Organizations Science, 2, pp.149-169. Wilton, P.S. (1994) The Quality System Development Handbook, With IS0 9002, Prentice Hall, Singapore. |