The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China

The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China

The newly-established universities of Sichuan play an important role in the development of the Chengdu-Chongqing economic zone which is the fourth largest economic growth in China and regarded as a new engine of Chinese development. However, the job performance of administrative staff and its antece...

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Main Author: Wan, Peng
Format: Thesis
Language:eng
eng
eng
Published: 2019
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/8679/1/s901960_01.pdf
https://etd.uum.edu.my/8679/2/s901960_02.pdf
https://etd.uum.edu.my/8679/3/s901960_references.docx
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spelling my-uum-etd.86792022-08-16T07:31:31Z The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China 2019 Wan, Peng Saidin, Khaliza Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences HF5549-5549.5 Personnel Management. Employment The newly-established universities of Sichuan play an important role in the development of the Chengdu-Chongqing economic zone which is the fourth largest economic growth in China and regarded as a new engine of Chinese development. However, the job performance of administrative staff and its antecedents in newly-established universities have so far received less attention and concern in both practice management and academic research. Previous studies found that perceived organizational support and work engagement have some relationship to job performance. This study is undertaken to investigate the job performance of administrative staff by determining the relationship between perceived organizational support, engagement and job performance. The quantitative method is employed. Cluster sampling technique is used in the survey and data is collected via self-administered online questionnaires, utilizing perceived organizational support scale, Utrecht work engagement scale and job performance scale. A total of 426 administrative staff participated in the survey. SPSS and AMOS are utilized to conduct the process of data analysis, and hypotheses are tested by using structural equation modeling. The results indicate that the level of perceived organizational support (mean=2.78, SD=0.69), work engagement (mean=2.70, SD=0.72), and job performance (mean=2.53, SD=1.04) among grassroots administrative staff is relatively low. Organizational support and work engagement have a positive significant effect on job performance. The findings also reveal that the effect of perceived organizational support on job performance is mediated by work engagement. Furthermore, the modeling relationship among dimensions of perceived organizational support, dimensions of work engagement and dimensions of job performance are examined. The study suggests to give more material and spiritual support to university administrative staff and create an engaged culture and atmosphere. In particular, diverse human care should be provided to show that universities identify the value of administrative staff. The study also serves as a theoretical background for further research. 2019 Thesis https://etd.uum.edu.my/8679/ https://etd.uum.edu.my/8679/1/s901960_01.pdf text eng public https://etd.uum.edu.my/8679/2/s901960_02.pdf text eng public https://etd.uum.edu.my/8679/3/s901960_references.docx text eng public other doctoral Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Saidin, Khaliza
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Wan, Peng
The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
description The newly-established universities of Sichuan play an important role in the development of the Chengdu-Chongqing economic zone which is the fourth largest economic growth in China and regarded as a new engine of Chinese development. However, the job performance of administrative staff and its antecedents in newly-established universities have so far received less attention and concern in both practice management and academic research. Previous studies found that perceived organizational support and work engagement have some relationship to job performance. This study is undertaken to investigate the job performance of administrative staff by determining the relationship between perceived organizational support, engagement and job performance. The quantitative method is employed. Cluster sampling technique is used in the survey and data is collected via self-administered online questionnaires, utilizing perceived organizational support scale, Utrecht work engagement scale and job performance scale. A total of 426 administrative staff participated in the survey. SPSS and AMOS are utilized to conduct the process of data analysis, and hypotheses are tested by using structural equation modeling. The results indicate that the level of perceived organizational support (mean=2.78, SD=0.69), work engagement (mean=2.70, SD=0.72), and job performance (mean=2.53, SD=1.04) among grassroots administrative staff is relatively low. Organizational support and work engagement have a positive significant effect on job performance. The findings also reveal that the effect of perceived organizational support on job performance is mediated by work engagement. Furthermore, the modeling relationship among dimensions of perceived organizational support, dimensions of work engagement and dimensions of job performance are examined. The study suggests to give more material and spiritual support to university administrative staff and create an engaged culture and atmosphere. In particular, diverse human care should be provided to show that universities identify the value of administrative staff. The study also serves as a theoretical background for further research.
format Thesis
qualification_name other
qualification_level Doctorate
author Wan, Peng
author_facet Wan, Peng
author_sort Wan, Peng
title The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
title_short The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
title_full The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
title_fullStr The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
title_full_unstemmed The modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established Universities in Sichuan, China
title_sort modeling relationship between perceived organizational support, work engagement and job performance of grassroots administrative staff in newly-established universities in sichuan, china
granting_institution Universiti Utara Malaysia
granting_department Awang Had Salleh Graduate School of Arts & Sciences
publishDate 2019
url https://etd.uum.edu.my/8679/1/s901960_01.pdf
https://etd.uum.edu.my/8679/2/s901960_02.pdf
https://etd.uum.edu.my/8679/3/s901960_references.docx
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