Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan

E-government in public organisations in Jordan has been in existence for more than two decades. However, there is still lack of studies in discovering the aspects of attitude and behavior of public organisation employees towards e government services. Therefore, this study aims to investigate the de...

Full description

Saved in:

Bibliographic Details
Main Author:	Alkhawaldah, Atef A. E.
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	T58.5-58.64 Information technology HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/8937/1/s900563_01.pdf https://etd.uum.edu.my/8937/2/s900563_02.pdf https://etd.uum.edu.my/8937/3/s900563_references.docx
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.8937
record_format	uketd_dc
spelling	my-uum-etd.89372022-04-10T23:35:35Z Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan 2019 Alkhawaldah, Atef A. E. Md Zan, Zainal Melan, Mustakim College of Law, Government and International Studies (COLGIS) College of Law, Government and International Studies (COLGIS) T58.5-58.64 Information technology HD58.7 Organizational Behavior. E-government in public organisations in Jordan has been in existence for more than two decades. However, there is still lack of studies in discovering the aspects of attitude and behavior of public organisation employees towards e government services. Therefore, this study aims to investigate the determinants of the ICT usage from the perspective of attitude and behavior of the employees in the e-government services. This study employed the Model of Readiness for Organizational Change proposed by Holt as the underpinning theory and further enhanced it to the technology acceptance model III proposed by Venkatesh, and Bala as the additional predictors of ICT acceptance via the intervening effect of attitude towards intention to use for e-government. The study setting was based on three main public organizations from Jordan, namely; Municipality of Zarqa, Municipality of Irbid, Municipality of Mafraq and systematic random sampling of data collection was done through self-administered questionnaire and analysis was done by using the PLS structural equation modelling as the statistical tool. The findings show that principal supports, motivation valence, appreciation, perceived ease of use, perceived usefulness and current usage have a positive significant effect on current usage of e-government services. The findings further reveal that attitude to change positively intervene through current usage and intention to use of ICT acceptance and usage for e-government services. These results are immeasurably valuable to practitioners for managing and executing their strategies in public organisations. Furthermore, it contributes and enriches knowledge pertaining to the predictors of e-government usage. 2019 Thesis https://etd.uum.edu.my/8937/ https://etd.uum.edu.my/8937/1/s900563_01.pdf text eng 2022-02-20 public https://etd.uum.edu.my/8937/2/s900563_02.pdf text eng public https://etd.uum.edu.my/8937/3/s900563_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Md Zan, Zainal Melan, Mustakim
topic	T58.5-58.64 Information technology HD58.7 Organizational Behavior.
spellingShingle	T58.5-58.64 Information technology HD58.7 Organizational Behavior. Alkhawaldah, Atef A. E. Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
description	E-government in public organisations in Jordan has been in existence for more than two decades. However, there is still lack of studies in discovering the aspects of attitude and behavior of public organisation employees towards e government services. Therefore, this study aims to investigate the determinants of the ICT usage from the perspective of attitude and behavior of the employees in the e-government services. This study employed the Model of Readiness for Organizational Change proposed by Holt as the underpinning theory and further enhanced it to the technology acceptance model III proposed by Venkatesh, and Bala as the additional predictors of ICT acceptance via the intervening effect of attitude towards intention to use for e-government. The study setting was based on three main public organizations from Jordan, namely; Municipality of Zarqa, Municipality of Irbid, Municipality of Mafraq and systematic random sampling of data collection was done through self-administered questionnaire and analysis was done by using the PLS structural equation modelling as the statistical tool. The findings show that principal supports, motivation valence, appreciation, perceived ease of use, perceived usefulness and current usage have a positive significant effect on current usage of e-government services. The findings further reveal that attitude to change positively intervene through current usage and intention to use of ICT acceptance and usage for e-government services. These results are immeasurably valuable to practitioners for managing and executing their strategies in public organisations. Furthermore, it contributes and enriches knowledge pertaining to the predictors of e-government usage.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Alkhawaldah, Atef A. E.
author_facet	Alkhawaldah, Atef A. E.
author_sort	Alkhawaldah, Atef A. E.
title	Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
title_short	Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
title_full	Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
title_fullStr	Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
title_full_unstemmed	Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan
title_sort	factors influencing icts acceptance and usage for e-government services in public organizations in jordan
granting_institution	Universiti Utara Malaysia
granting_department	College of Law, Government and International Studies (COLGIS)
publishDate	2019
url	https://etd.uum.edu.my/8937/1/s900563_01.pdf https://etd.uum.edu.my/8937/2/s900563_02.pdf https://etd.uum.edu.my/8937/3/s900563_references.docx
_version_	1747828493879607296

Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan

Similar Items