Determinants of employee engagement in Royal Malaysian Customs Department
The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and da...
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my-uum-etd.90132022-05-09T07:24:17Z Determinants of employee engagement in Royal Malaysian Customs Department 2019 Normalina, Abdul Manap Abdul Hamid, Siti Norasyikin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and data were collected through questionnaires. A total of 300 questionnaires were distributed to customs officers in Kedah and 241 questionnaires (80.3%) were received. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 22.0. The Pearson correlation analysis has confirmed significant and positive relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement. Based on the findings it is suggested that customs officers should effectively enhance their person-job fit and psychological safety in order to increase their employee’s engagement. Other than that, Customs Department should effectively manage the transformational leadership and perceived organizational support as to boost up their employee’s engagement level. 2019 Thesis https://etd.uum.edu.my/9013/ https://etd.uum.edu.my/9013/1/s822423_01.pdf text eng public https://etd.uum.edu.my/9013/2/s822423_02.pdf text eng public https://etd.uum.edu.my/9013/3/s822423_references.docx text eng public other masters Universiti Utara Malaysia |
institution |
Universiti Utara Malaysia |
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UUM ETD |
language |
eng eng eng |
advisor |
Abdul Hamid, Siti Norasyikin |
topic |
HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. |
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HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. Normalina, Abdul Manap Determinants of employee engagement in Royal Malaysian Customs Department |
description |
The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and data were collected through questionnaires. A total of 300 questionnaires were
distributed to customs officers in Kedah and 241 questionnaires (80.3%) were received. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 22.0. The Pearson correlation analysis has confirmed significant and positive relationship between person-job fit, psychological safety,
transformational leadership and perceived organizational support with employee engagement. Based on the findings it is suggested that customs officers should effectively enhance their person-job fit and psychological safety in order to increase their employee’s engagement. Other than that, Customs Department should effectively manage the transformational leadership and perceived
organizational support as to boost up their employee’s engagement level. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Normalina, Abdul Manap |
author_facet |
Normalina, Abdul Manap |
author_sort |
Normalina, Abdul Manap |
title |
Determinants of employee engagement in Royal
Malaysian Customs Department |
title_short |
Determinants of employee engagement in Royal
Malaysian Customs Department |
title_full |
Determinants of employee engagement in Royal
Malaysian Customs Department |
title_fullStr |
Determinants of employee engagement in Royal
Malaysian Customs Department |
title_full_unstemmed |
Determinants of employee engagement in Royal
Malaysian Customs Department |
title_sort |
determinants of employee engagement in royal
malaysian customs department |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2019 |
url |
https://etd.uum.edu.my/9013/1/s822423_01.pdf https://etd.uum.edu.my/9013/2/s822423_02.pdf https://etd.uum.edu.my/9013/3/s822423_references.docx |
_version_ |
1747828508096200704 |