The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia

Green resort management has emerged as an increasingly popular academic and practical subject matter within the business field. In the competitive hospitality and tourism industry, revisiting intention of a guest has been highlighted as an essential research topic. Despite the considerable number of...

Full description

Saved in:

Bibliographic Details
Main Author:	Nor Rabiatul Adawiyah, Nor Azam
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	G154.9-155.8 Travel and state Tourism
Online Access:	https://etd.uum.edu.my/9095/1/s99141_01.pdf https://etd.uum.edu.my/9095/2/s99141_02.pdf https://etd.uum.edu.my/9095/3/s99141_references.docx
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.9095
record_format	uketd_dc
spelling	my-uum-etd.90952022-05-09T07:21:44Z The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia 2019 Nor Rabiatul Adawiyah, Nor Azam Rashid, Basri Zainol, Noor Azimin Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government G154.9-155.8 Travel and state. Tourism Green resort management has emerged as an increasingly popular academic and practical subject matter within the business field. In the competitive hospitality and tourism industry, revisiting intention of a guest has been highlighted as an essential research topic. Despite the considerable number of researches that have looked into repeating guests, the fundamental motivations and influences that cause guests to repeat their visits are still vague and unclear. Therefore, this study examined the mediating role of perceived value between environmental concern and guests’ intentions to revisit green resorts. The model presented in this study is composed of seven constructs, namely four perceived value components (functional value, social value, epistemic value, and emotional value), two environmental concern components (environmental knowledge and environmental awareness), and revisit intention. The underlying theory of this study is based on the Social Exchange Theory (SET). The adopted theory explores on how guests evaluate their experience of staying in green resorts, with particular attention on visiting, seeing, learning, enjoying, and experiencing different lifestyles, along with the potential of incurring sacrifices. Data was gathered from questionnaires distributed to 450 guests who stayed in three green resorts in Langkawi and Penang. Regression analysis was employed to test the relationship between perceived value, environmental concern, and revisit intention. The analysis’s outcomes have exhibited a positive relationship between environmental concerns and revisit intention. The results indicated that functional and epistemic values were the main sources of influence on revisiting intention. The significant findings of the study are two-fold, first it is proven that environmental awareness strongly influences guest’s intention to revisit, and second, the functional and epistemic values partially mediate the relationship between environmental awareness and revisit intention. Theoretically, this study enriches the literature by offering detailed explanation regarding the influences of environmental concern and perceived value on revisit intention. The research gap is addressed by clarifying the relationship between environmental concern and revisit intention, with perceived value as the mediating variable. Practically, these outcomes benefit the operation of resorts in terms of understanding the importance of developing environmental concern among guests and therefore marketing perceived value to them. 2019 Thesis https://etd.uum.edu.my/9095/ https://etd.uum.edu.my/9095/1/s99141_01.pdf text eng public https://etd.uum.edu.my/9095/2/s99141_02.pdf text eng public https://etd.uum.edu.my/9095/3/s99141_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Rashid, Basri Zainol, Noor Azimin
topic	G154.9-155.8 Travel and state Tourism
spellingShingle	G154.9-155.8 Travel and state Tourism Nor Rabiatul Adawiyah, Nor Azam The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
description	Green resort management has emerged as an increasingly popular academic and practical subject matter within the business field. In the competitive hospitality and tourism industry, revisiting intention of a guest has been highlighted as an essential research topic. Despite the considerable number of researches that have looked into repeating guests, the fundamental motivations and influences that cause guests to repeat their visits are still vague and unclear. Therefore, this study examined the mediating role of perceived value between environmental concern and guests’ intentions to revisit green resorts. The model presented in this study is composed of seven constructs, namely four perceived value components (functional value, social value, epistemic value, and emotional value), two environmental concern components (environmental knowledge and environmental awareness), and revisit intention. The underlying theory of this study is based on the Social Exchange Theory (SET). The adopted theory explores on how guests evaluate their experience of staying in green resorts, with particular attention on visiting, seeing, learning, enjoying, and experiencing different lifestyles, along with the potential of incurring sacrifices. Data was gathered from questionnaires distributed to 450 guests who stayed in three green resorts in Langkawi and Penang. Regression analysis was employed to test the relationship between perceived value, environmental concern, and revisit intention. The analysis’s outcomes have exhibited a positive relationship between environmental concerns and revisit intention. The results indicated that functional and epistemic values were the main sources of influence on revisiting intention. The significant findings of the study are two-fold, first it is proven that environmental awareness strongly influences guest’s intention to revisit, and second, the functional and epistemic values partially mediate the relationship between environmental awareness and revisit intention. Theoretically, this study enriches the literature by offering detailed explanation regarding the influences of environmental concern and perceived value on revisit intention. The research gap is addressed by clarifying the relationship between environmental concern and revisit intention, with perceived value as the mediating variable. Practically, these outcomes benefit the operation of resorts in terms of understanding the importance of developing environmental concern among guests and therefore marketing perceived value to them.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Nor Rabiatul Adawiyah, Nor Azam
author_facet	Nor Rabiatul Adawiyah, Nor Azam
author_sort	Nor Rabiatul Adawiyah, Nor Azam
title	The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
title_short	The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
title_full	The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
title_fullStr	The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
title_full_unstemmed	The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia
title_sort	roles of perceived value in the relationship between environmental concerns and revisit intention to green resorts in malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2019
url	https://etd.uum.edu.my/9095/1/s99141_01.pdf https://etd.uum.edu.my/9095/2/s99141_02.pdf https://etd.uum.edu.my/9095/3/s99141_references.docx
_version_	1747828526432649216

The roles of perceived value in the relationship between environmental concerns and revisit intention to Green Resorts in Malaysia

Similar Items