The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement

The Government Financial Management Information System (GFMIS) was initiated by the Government of Jordan (GoJ) in 2010, to replace the ‘closed’ financial management system that was previously used by various government agencies. Despite its potential to enhance efficiency and effectiveness of the go...

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Main Author:	Mahmoud Khaled, Mahmoud Kofahe
Format:	Thesis
Language:	eng eng eng
Published:	2021
Subjects:	T58.6-58.62 Management information systems HG Finance
Online Access:	https://etd.uum.edu.my/9348/1/s901388_01.pdf https://etd.uum.edu.my/9348/2/s901388_02.pdf https://etd.uum.edu.my/9348/3/Permission%20to%20deposit_0001.pdf
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id	my-uum-etd.9348
record_format	uketd_dc
spelling	my-uum-etd.93482022-05-16T01:51:42Z The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement 2021 Mahmoud Khaled, Mahmoud Kofahe Hassan, Haslinda Mohamad, Rosli Tunku Puteri Intan Safinaz School of Accountancy (TISSA) College of Business T58.6-58.62 Management information systems HG Finance The Government Financial Management Information System (GFMIS) was initiated by the Government of Jordan (GoJ) in 2010, to replace the ‘closed’ financial management system that was previously used by various government agencies. Despite its potential to enhance efficiency and effectiveness of the government’s financial management, GFMIS has encountered several user-related issues that might affect user behaviour, intention to use, continuous usage, system users satisfaction, and ultimately, the success of GFMIS. Despite extensive efforts to understand these phenomena, documented studies on the success of GFMIS are not altogether consistent. Hence, this study developed a research model utilising DeLone and McLean’s information systems (IS) success model to identify the determinants of successful GFMIS implementation among the Jordanian public employees. A total of 654 questionnaires were self - administrated to GFMIS users in 52 Jordanian government organisations. Data analysis on 257 usable responseswas carried out using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that 13 out of 15 hypothesised relationships are significantly supported. The results suggest that information quality and service quality have a positive impact on GFMIS use/user satisfaction, while system quality has only a significant effect on GFMIS use. GFMIS use also has a positive effect on user satisfaction. Both use and user satisfaction are significant in predicting net benefits. Moreover, the results prove that user resistance is the determinant of GFMIS use and user satisfaction. The results further support the moderating role of user involvement, while partially support the moderating role of training. This study offers both theoretical and practical contributions. Theoretically, this study tests the IS success model on a new e-government system and extends the IS success model by incorporating user resistance, training, and user involvement. Practically, this study provides relevant authorities with insightful evidence in successfully managing e-government project. 2021 Thesis https://etd.uum.edu.my/9348/ https://etd.uum.edu.my/9348/1/s901388_01.pdf text eng public https://etd.uum.edu.my/9348/2/s901388_02.pdf text eng public https://etd.uum.edu.my/9348/3/Permission%20to%20deposit_0001.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Hassan, Haslinda Mohamad, Rosli
topic	T58.6-58.62 Management information systems HG Finance
spellingShingle	T58.6-58.62 Management information systems HG Finance Mahmoud Khaled, Mahmoud Kofahe The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
description	The Government Financial Management Information System (GFMIS) was initiated by the Government of Jordan (GoJ) in 2010, to replace the ‘closed’ financial management system that was previously used by various government agencies. Despite its potential to enhance efficiency and effectiveness of the government’s financial management, GFMIS has encountered several user-related issues that might affect user behaviour, intention to use, continuous usage, system users satisfaction, and ultimately, the success of GFMIS. Despite extensive efforts to understand these phenomena, documented studies on the success of GFMIS are not altogether consistent. Hence, this study developed a research model utilising DeLone and McLean’s information systems (IS) success model to identify the determinants of successful GFMIS implementation among the Jordanian public employees. A total of 654 questionnaires were self - administrated to GFMIS users in 52 Jordanian government organisations. Data analysis on 257 usable responseswas carried out using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that 13 out of 15 hypothesised relationships are significantly supported. The results suggest that information quality and service quality have a positive impact on GFMIS use/user satisfaction, while system quality has only a significant effect on GFMIS use. GFMIS use also has a positive effect on user satisfaction. Both use and user satisfaction are significant in predicting net benefits. Moreover, the results prove that user resistance is the determinant of GFMIS use and user satisfaction. The results further support the moderating role of user involvement, while partially support the moderating role of training. This study offers both theoretical and practical contributions. Theoretically, this study tests the IS success model on a new e-government system and extends the IS success model by incorporating user resistance, training, and user involvement. Practically, this study provides relevant authorities with insightful evidence in successfully managing e-government project.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mahmoud Khaled, Mahmoud Kofahe
author_facet	Mahmoud Khaled, Mahmoud Kofahe
author_sort	Mahmoud Khaled, Mahmoud Kofahe
title	The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
title_short	The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
title_full	The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
title_fullStr	The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
title_full_unstemmed	The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement
title_sort	successful factors of gfmis in jordan: moderating roles of training and user involvement
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2021
url	https://etd.uum.edu.my/9348/1/s901388_01.pdf https://etd.uum.edu.my/9348/2/s901388_02.pdf https://etd.uum.edu.my/9348/3/Permission%20to%20deposit_0001.pdf
_version_	1747828578747154432

The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement

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