The determinants and the moderating effects of compensation on fast food restaurant employees job performance

Every organisation including the food and beverage businesses needs an outstanding employee to attain the organisational success. One essential factor that determines organisational success is the employee’s job performance. Employee’s job performance has become a critical issue across the globe, du...

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Main Author:	Muhamad Saufiyudin, Omar
Format:	Thesis
Language:	eng eng eng
Published:	2021
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/9409/1/s900408_01.pdf https://etd.uum.edu.my/9409/2/s900408_02.pdf https://etd.uum.edu.my/9409/3/permission%20to%20deposit_0001.pdf
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id	my-uum-etd.9409
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spelling	my-uum-etd.94092022-05-29T09:37:35Z The determinants and the moderating effects of compensation on fast food restaurant employees job performance 2021 Muhamad Saufiyudin, Omar Ahmad, Rozila Mustaffa, Che Su Ghazali Shafie Graduate School of Government College of Law, Government and International Studies HD58.9 Organizational Effectiveness. HF5549-5549.5 Personnel Management. Employment Every organisation including the food and beverage businesses needs an outstanding employee to attain the organisational success. One essential factor that determines organisational success is the employee’s job performance. Employee’s job performance has become a critical issue across the globe, due to its significance in maintaining an organisation’s success. Nevertheless, within the context of fast food restaurants, there has been limited studies investigating the influence between employee job attitude, motivation, job involvement on job performance. In addition, studies pertaining to employee’s compensation as a moderator are also limited. In addition, studies that investigated the difference between local and foreign employees’ job performance are scarce. Therefore, this study aims to examine the influence between employee’s job attitude, motivation and job involvement, on job performance; to investigate the moderating effect of employee compensation on job performance; and to compare employee job attitudes, motivation and job involvement, on job performance between local and foreign employees. By adapting quantitative and survey method, the questionnaires were distributed to non-managerial employees at four selected fast-food brand restaurants at the Federal Territory of Kuala Lumpur and Selangor, Malaysia. A total of 688 useable questionnaires were analysed. The multiple regression analysis revealed that employee’s job attitude, motivation, and job involvement significantly and positively influenced employee’s job performance. Therefore, to improve employee job performance, managers and organisations must enhance employee’s job attitude, motivation, and job involvement. While, the hierarchical multiple regressions analysis revealed that employee’s compensation moderated the relationships of employee’s job performance with employee’s job attitude, motivation and job involvement. Hence, enhancing employee’s compensation will positively affect employee’s job attitude, motivation and job involvement, and consequently improve employee’s job performance. In addition, the independent samples t-test showed differences in terms of job attitude, motivation, job involvement on job performance between local and foreign employees. Moreover, foreign employees’ job attitude, motivation, job involvement and job performance outperformed those of local employees. Hence, managers and organisations should strategize to increase their effort in order to improve local employees’ job performance. This empirical study contributes to the literature on fast-food businesses to enhance employees’ job performance in the context of Malaysia. 2021 Thesis https://etd.uum.edu.my/9409/ https://etd.uum.edu.my/9409/1/s900408_01.pdf text eng public https://etd.uum.edu.my/9409/2/s900408_02.pdf text eng public https://etd.uum.edu.my/9409/3/permission%20to%20deposit_0001.pdf text eng staffonly other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Ahmad, Rozila Mustaffa, Che Su
topic	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. HD58.9 Organizational Effectiveness. Muhamad Saufiyudin, Omar The determinants and the moderating effects of compensation on fast food restaurant employees job performance
description	Every organisation including the food and beverage businesses needs an outstanding employee to attain the organisational success. One essential factor that determines organisational success is the employee’s job performance. Employee’s job performance has become a critical issue across the globe, due to its significance in maintaining an organisation’s success. Nevertheless, within the context of fast food restaurants, there has been limited studies investigating the influence between employee job attitude, motivation, job involvement on job performance. In addition, studies pertaining to employee’s compensation as a moderator are also limited. In addition, studies that investigated the difference between local and foreign employees’ job performance are scarce. Therefore, this study aims to examine the influence between employee’s job attitude, motivation and job involvement, on job performance; to investigate the moderating effect of employee compensation on job performance; and to compare employee job attitudes, motivation and job involvement, on job performance between local and foreign employees. By adapting quantitative and survey method, the questionnaires were distributed to non-managerial employees at four selected fast-food brand restaurants at the Federal Territory of Kuala Lumpur and Selangor, Malaysia. A total of 688 useable questionnaires were analysed. The multiple regression analysis revealed that employee’s job attitude, motivation, and job involvement significantly and positively influenced employee’s job performance. Therefore, to improve employee job performance, managers and organisations must enhance employee’s job attitude, motivation, and job involvement. While, the hierarchical multiple regressions analysis revealed that employee’s compensation moderated the relationships of employee’s job performance with employee’s job attitude, motivation and job involvement. Hence, enhancing employee’s compensation will positively affect employee’s job attitude, motivation and job involvement, and consequently improve employee’s job performance. In addition, the independent samples t-test showed differences in terms of job attitude, motivation, job involvement on job performance between local and foreign employees. Moreover, foreign employees’ job attitude, motivation, job involvement and job performance outperformed those of local employees. Hence, managers and organisations should strategize to increase their effort in order to improve local employees’ job performance. This empirical study contributes to the literature on fast-food businesses to enhance employees’ job performance in the context of Malaysia.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Muhamad Saufiyudin, Omar
author_facet	Muhamad Saufiyudin, Omar
author_sort	Muhamad Saufiyudin, Omar
title	The determinants and the moderating effects of compensation on fast food restaurant employees job performance
title_short	The determinants and the moderating effects of compensation on fast food restaurant employees job performance
title_full	The determinants and the moderating effects of compensation on fast food restaurant employees job performance
title_fullStr	The determinants and the moderating effects of compensation on fast food restaurant employees job performance
title_full_unstemmed	The determinants and the moderating effects of compensation on fast food restaurant employees job performance
title_sort	determinants and the moderating effects of compensation on fast food restaurant employees job performance
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2021
url	https://etd.uum.edu.my/9409/1/s900408_01.pdf https://etd.uum.edu.my/9409/2/s900408_02.pdf https://etd.uum.edu.my/9409/3/permission%20to%20deposit_0001.pdf
_version_	1747828590257373184

The determinants and the moderating effects of compensation on fast food restaurant employees job performance

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