The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria
Literature has recognized the acceptance of Islamic microfinance as a strategic management tool used by individual customers of Islamic microfinance in Kano State, Nigeria, to distinguish itself in service quality, customer- perceived value and corporate image. However, studies are limited on the re...
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my-uum-etd.94802022-06-08T00:50:40Z The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria 2021 Yakubu, Surajo Musa Mohamed Naim, Asmadi Yusuff, Noraini College of Business (COB) College of Business (COB) BP Islam. Bahaism. Theosophy, etc HG Finance Literature has recognized the acceptance of Islamic microfinance as a strategic management tool used by individual customers of Islamic microfinance in Kano State, Nigeria, to distinguish itself in service quality, customer- perceived value and corporate image. However, studies are limited on the relationship between service quality, customer -perceived value and corporate image. Nevertheless, the literature has yet to establish the moderating effect of religiosity on the relationship between service quality, customer- perceived value and corporate image. Based on a theoretical consideration, a model was proposed to examine these relationships and the study postulated 6 hypotheses. A quantitative approach and a cross-sectional design were adopted with a sample size of 360. Valid responses from 194 questionnaires were achieved and data was analyzed using the Statistical Package for Social Science (SPSS) for Windows version 22, and the Partial Least Square Structural Equation Model (PLS-SEM). The findings revealed that the direct relationship between service quality and customer- perceived value and acceptance of Islamic microfinance was supported. However, corporate image and acceptance of the Islamic microfinance reported an insignificant relationship. As postulated, the moderating effect of religiosity on the relationship between service quality and acceptance of Islamic microfinance was established in the study. However, the moderating effect of religiosity on the relationship among customer-perceived value, corporate image and acceptance of Islamic microfinance was not significantly established. The study contributes to the present literature, both in practice and theory. Research in the future may test the model in different country settings or organizations to add to the generalization of the findings 2021 Thesis https://etd.uum.edu.my/9480/ https://etd.uum.edu.my/9480/1/s96197_01.pdf text eng 2024-08-01 staffonly https://etd.uum.edu.my/9480/2/s96197_02.pdf text eng public other doctoral Universiti Utara Malaysia |
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Universiti Utara Malaysia |
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UUM ETD |
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eng eng |
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Mohamed Naim, Asmadi Yusuff, Noraini |
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BP Islam Bahaism Theosophy, etc HG Finance |
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BP Islam Bahaism Theosophy, etc HG Finance Yakubu, Surajo Musa The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
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Literature has recognized the acceptance of Islamic microfinance as a strategic management tool used by individual customers of Islamic microfinance in Kano State, Nigeria, to distinguish itself in service quality, customer- perceived value and corporate image. However, studies are limited on the relationship between service
quality, customer -perceived value and corporate image. Nevertheless, the literature has yet to establish the moderating effect of religiosity on the relationship between service quality, customer- perceived value and corporate image. Based on a theoretical consideration, a model was proposed to examine these relationships and the study postulated 6 hypotheses. A quantitative approach and a cross-sectional design were adopted with a sample size of 360. Valid responses from 194 questionnaires were achieved and data was analyzed using the Statistical Package for Social Science (SPSS) for Windows version 22, and the Partial Least Square Structural Equation Model (PLS-SEM). The findings revealed that the direct relationship between service quality and customer- perceived value and acceptance of Islamic microfinance was supported. However, corporate image and acceptance of the Islamic microfinance reported an insignificant relationship. As postulated, the moderating effect of religiosity on the relationship between service quality and acceptance of Islamic microfinance was established in the study. However, the moderating effect of
religiosity on the relationship among customer-perceived value, corporate image and acceptance of Islamic microfinance was not significantly established. The study contributes to the present literature, both in practice and theory. Research in the future
may test the model in different country settings or organizations to add to the generalization of the findings |
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Thesis |
qualification_name |
other |
qualification_level |
Doctorate |
author |
Yakubu, Surajo Musa |
author_facet |
Yakubu, Surajo Musa |
author_sort |
Yakubu, Surajo Musa |
title |
The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
title_short |
The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
title_full |
The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
title_fullStr |
The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
title_full_unstemmed |
The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria |
title_sort |
moderating effect of religiosity on customers' acceptance of islamic micro finance in kano state nigeria |
granting_institution |
Universiti Utara Malaysia |
granting_department |
College of Business (COB) |
publishDate |
2021 |
url |
https://etd.uum.edu.my/9480/1/s96197_01.pdf https://etd.uum.edu.my/9480/2/s96197_02.pdf |
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1747828604709896192 |