E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers

E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers

E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax retur...

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Main Author: Jaimin, Hairul Salveson
Format: Thesis
Language:eng
eng
eng
Published: 2020
Subjects:
T58.5-58.64 Information technology
Online Access:https://etd.uum.edu.my/9601/1/s825136_01.pdf
https://etd.uum.edu.my/9601/2/s825136_02.pdf
https://etd.uum.edu.my/9601/3/s825136_references.docx
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id my-uum-etd.9601
record_format uketd_dc
spelling my-uum-etd.96012022-07-12T07:31:46Z E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers 2020 Jaimin, Hairul Salveson Rusman, Ghani Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Puteri Intan Safinaz School of Accountancy (TISSA) T58.5-58.64 Information technology E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax return through online. This study attempted to examine user satisfaction in using e-filing among Malaysia petroleum upstream taxpayers. The data were collected from 80 respondents using survey method from all petroleum upstream taxpayers in Malaysia. User satisfaction was measured by system quality, information quality and service quality. The result indicates that information quality and service quality significantly affect user satisfaction using the e-filing system among Malaysia petroleum upstream taxpayers. Consequently, this finding will assist the Inland Revenue Board of Malaysia (IRBM) in improving their e-filing system. 2020 Thesis https://etd.uum.edu.my/9601/ https://etd.uum.edu.my/9601/1/s825136_01.pdf text eng 2023-12-01 staffonly https://etd.uum.edu.my/9601/2/s825136_02.pdf text eng public https://etd.uum.edu.my/9601/3/s825136_references.docx text eng public other masters Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Rusman, Ghani
topic T58.5-58.64 Information technology
spellingShingle T58.5-58.64 Information technology
Jaimin, Hairul Salveson
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
description E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax return through online. This study attempted to examine user satisfaction in using e-filing among Malaysia petroleum upstream taxpayers. The data were collected from 80 respondents using survey method from all petroleum upstream taxpayers in Malaysia. User satisfaction was measured by system quality, information quality and service quality. The result indicates that information quality and service quality significantly affect user satisfaction using the e-filing system among Malaysia petroleum upstream taxpayers. Consequently, this finding will assist the Inland Revenue Board of Malaysia (IRBM) in improving their e-filing system.
format Thesis
qualification_name other
qualification_level Master's degree
author Jaimin, Hairul Salveson
author_facet Jaimin, Hairul Salveson
author_sort Jaimin, Hairul Salveson
title E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
title_short E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
title_full E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
title_fullStr E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
title_full_unstemmed E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
title_sort e-filing users’ satisfaction: a study on malaysia petroleum upstream taxpayers
granting_institution Universiti Utara Malaysia
granting_department Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate 2020
url https://etd.uum.edu.my/9601/1/s825136_01.pdf
https://etd.uum.edu.my/9601/2/s825136_02.pdf
https://etd.uum.edu.my/9601/3/s825136_references.docx
_version_ 1747828631428661248

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